I had a very pleasant experience during my stay at Hotel Gran Bilbao. I found the hotel to be clean and comfortable, and truly enjoyed their plentiful breakfast buffet. The room had a king size bed, air conditioning, and strong WiFi.

Covid protocols meant that the hotel’s gym was closed, and certain items were not to be found in the room.

The hotel is a good 15 to 20 minute walk from the city’s historic district. It was not a problem for me, but I imagine it could be for others.

Nice hotel with good facilities and a really good breakfast. Even at 18 Euros pp breakfast was a lovely treat.

What makes the hotel a stand out is that all of the staff from reception, housekeeping and restaurant really get what customer service is all about. The people are the glue that holds this place together. They are friendly, polite and enthusiastic to do a great job. Nothing is too much trouble and it really shows through.

From a customer service perspective, it is the best run hotel I have stayed in for years. Very well done to you all

The hotel is right in the epicentre of the lovely city of Bilbao

It’s a grand old building with wonderful old features and very well appointed rooms

Staff are super helpful and the car park is good

Slight niggles are that the small gym which is very good was used for stretch classes which could take place anywhere and the bar is a room into which waiters enter to take your order rather than having an actual bar

But that is minor stuff

Will return very happily