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All reviewsshopping centrestar hotelgreat hotelspa poolfantastic rain showerstayed here for a weekold towntram stopmodern hotelgreat roomreception staffunderground parkingirinabedroomcafecitycomfort
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Reviewed 15 June 2017 via mobile

Extremely comfortable room and bed. Very nice looking hotel. Good food at restaurant. Nice inner pool in the building top. The hotel is in a part of the city not that beautiful. The price quality ratio is very good.

Stayed: June 2017, travelled with family
Thank sempreaconsiderar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palafox-Hoteles, Director de Relaciones Públicas at Hotel Reina Petronila, responded to this reviewResponded 20 June 2017

Dear sempreaconsiderar:

Thank you to take time to share your opinion about our hotel.

We hope to see you again soon

Best Regards

Hotel Reina Petronila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2017 via mobile


After searching trip advisor we settled on the 5 star Hotel Reina Petronila.
As part of my job I travel a lot and have stayed at many five star hotels. This hotel is well presented the rooms are good proportion and good value. However, the reception staff although helpful did not possess the language skills I expect from a five star hotel. All other staff in catering areas spoke little or no English.
On a number of occasions I had to go to the reception ( to report an unpleasant smell in the wet room which they rectified and to reactivate our key cards "three times" eventually giving us replacements.) and because they only have two computer terminals and no concierge I had the wait a long time 10-15 minutes due to new customers being checked in.
Breakfast was a buffet the surroundings are more akin to a average cafe, not what I expected from a five star hotel.
The location of the hotel is good, five minute walk to the tram stop which is very clean, regular and easy to use. Just get a travel card which can be topped up at the tram stop. The AVE (high speed train) station is a 10 minute taxi ride.
Overall the hotel was a good location, would I stop there again? No, I would try a different hotel.
Hope you find this information helpful.

Stayed: April 2017, travelled as a couple
Thank dominicmoxon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palafox-Hoteles, Director de Relaciones Públicas at Hotel Reina Petronila, responded to this reviewResponded 8 May 2017

Dear dominicmoxon:

Thank you for your recent stay at Reina Petronila Hotel.

We were disappointed to learn that they were not satisfied with their stay. We apologize if the experience was not what you expected.

Inform you that our breakfast buffet has 147 different types of products and are only products of the highest quality. So we would like to know more about your opinion and we will be happy if you want to write to hotelreinapetronila@palafoxhoteles.com.

In spite of your comment we hope you trust in us again and we may change your opinion about our hotel.

Kind Regards,

Hotel Reina Petronila

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Reviewed 22 April 2017

We stayed here for a week in February and really enjoyed our stay. We had hired a car to explore and the underground parking was a great bonus. The hotel is also a 10 minute walk from the tram into the city centre.

The room was very spacious with a comfortable bed and a great bathroom. There was plenty of storage. The bathroom had a fantastic rain shower and I loved having the option of a bath.

We really enjoyed the spa pool at the end of a day exploring, as well as the Jacuzzi. There is also a small gym a treadmill, crossfit, weights etc. The view from here over the city is wonderful.

Breakfast had a great choice with fresh cooked eggs available. There was everything from fruit, cheeses, pastries, cereals, and even beer if you wanted.

We liked the cafe too, they have a great hot chocolate, as well as cosy couches to relax in.

All the staff were very friendly and helpful, and we thoroughly enjoyed our stay.

Stayed: February 2017, travelled as a couple
Thank Welltravelled1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2017

One of the 5* hotels in down town. It is nicely decorated with a OK coffee shop and shopping mall next door. Stayed 1 night and service was very good with detailed explanation of how to take a bus to see far away attractions...

  • Stayed: April 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Ianfung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2017 via mobile

Staff friendly and helpful. Modern, clean large room. The hotel is situated next to a shopping centre. Small cafe inside the hotel serving snacks at lunch time and light evening meals, as there is no restaurant on site. Large underground secure car park, which was not easy to locate due to one way road system.
The entrance is shared with a public car park, however, the hotel parking is via an electric gate ensuring a secure parking area.

Stayed: March 2017, travelled as a couple
Thank Len R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palafox-Hoteles, Director de Relaciones Públicas at Hotel Reina Petronila, responded to this reviewResponded 8 May 2017

Dear Len R:

Thank you for your great comment and taking the time to share your wonderful review.

We look forward to welcoming you back again on your next stay.

Best Regards

Hotel Reina Petronila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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