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Reviewed 18 March 2020 via mobile

Although our final day was the first Spanish ‘lock down’ day we still enjoyed Seville. The facilities at the hotel, especially the Level bar, are very good. It is worth the upgrade if you get the chance. The hotel is about 10-15 minutes walk from the beautiful centre of Seville. Swimming pool very relaxing and the breakfast great. Staff were brilliant throughout and always helpful. Recommended.

Date of stay: March 2020
Trip type: Travelled as a couple
1  Thank Sashadog17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fernandopF473DV, Guest Experience Manager at Melia Sevilla, responded to this reviewResponded 3 June 2020

Dear Sashadog17,

We really appreciate your wonderfull words refering to our team and your last stay in our facilities.

We are very happy to learn that you enjoyed our city and hotel, even during the unique and special circumstances. We encourage you to reserve our The Level service for your future reservations, since as you could see for yourself, the luxury and exclusivity of The Level is worth it.

Do not hesitate that we will share with all our team your beautiful words. Due to the current situation, we are working to open our doors as soon as possible to the public and to be available to receive you once again, but with all the necessary estandars to offer you the greatest security and comfort for a pleasant and safe visit.

We hope to welcome you again, very soon, once we overpass this current and complicated situation.

Keep safe!

Fernando Preto
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2020

Ideally situated for a short walk into the city centre and especially for the delightful plaza de España across the road. Good breakfasts and spacious public areas. Room nice but bathroom whilst clean was not ordered well. If you sit on the bowl can be very visible into the bedroom. Privacy needed

Room tip: VieWs Outside room
Date of stay: March 2020
    • Value
    • Cleanliness
    • Service
1  Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fernandopF473DV, Guest Experience Manager at Melia Sevilla, responded to this reviewResponded 3 June 2020

Dear Paul P,

Thank you very much for sharing your review on TripAdvisor. We are very happy to have had the opportunity to hosting you during your stay in Meliá Sevilla, and we are very glad to learn that you visit with us was comfortable and pleasant due to our location, breakfast, room and facilities.

In terms of the bathroom, even if the structuring due to its construction could be difficult to deal with, we take into account your comments, beacuse the opinion of our guests is essential for our continuous improvement project.

Due to the current situation, we are working to open our doors as soon as possible to the public and to be available to receive you once again, but with all the necessary estandars to offer you the greatest security and comfort for a pleasant and safe stay.

Hope you and your family are all well. Keep safe!

Yours sincerely,

Fernando Preto
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2020

We have just finished a round trip in Spain and Portugal. This is absolutely one of the best hotels of our trip. The location is perfect, they have their own parking garage, the staff were very friendly and efficient, the room was top class, the breakfast was plentiful and delicious. This was really very good value for money! Everthing about this hotel was to our liking. We will without doubt choose this hotel again when we visit Sevilla another time!

Date of stay: February 2020
    • Value
    • Sleep Quality
    • Service
1  Thank Norwegian425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fernandopF473DV, Director de Relaciones con Clientes at Melia Sevilla, responded to this reviewResponded 10 March 2020

Dear Guest
We would like to express our gratitude for the nice comments you have made about your recent visit and in this way to share with other Trip advisor’s users.

It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff.
We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated.

It would be a pleasure for all the Melia team to welcome you back in a near future
Best wishes


Fernando Preto
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2020 via mobile

For the size of this hotel, the rooms are very well insulated for sound. Bed was extremely comfortable. Bathroom was very modern. If you have issues with walking/ mobility, ensure that you ask for a room lower down as lift access can be an issue during busier times - especially during breakfast and check out. The staff are all very accommodating and friendly. This hotel is located within a 15-20 minute walk to the old town. Would return to this hotel and would recommend.

Date of stay: March 2020
2  Thank melissyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fernandopF473DV, Director de Relaciones con Clientes at Melia Sevilla, responded to this reviewResponded 9 March 2020

Dear Melissyj,

Thank you a lot for taking your time to post a comment and in this way to share with other Trip advisor’s users about your experience in Melia Sevilla. We value every piece of feedback that our guests might provide because it helps and motivates us to keep improving.

It is great to hear that you had an nice stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff.

We sincerely hope that we have the chance to welcome you again very soon

Kind regards

Fernando Preto
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2020

We were very satiesfied with hotel Melia. The breakfast was super, lots of choices. The staff was very nice and helped with all our questions. The rooms were clean, bathroom had a great shower and a bath.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
1  Thank mathijnveldkamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fernandopF473DV, Director de Relaciones con Clientes at Melia Sevilla, responded to this reviewResponded 9 March 2020

Dear Mathijnveldkamp

Thank you a lot for taking your time to post a comment and in this way to share with other Trip advisor’s users about your experience in Melia Sevilla.
It is great to hear that you had an nice stay with us We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated.

We sincerely hope that we have the chance to welcome you again very soon.

Kind regards

Fernando Preto
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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