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Traveller rating
407
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56
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All reviews great location busy road clean rooms old town main attractions walking distance stay there again minute walk alcazar city centre spain heating
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Reviewed 15 March 2020

Hotel Alcazar is a wonderful place to stay in Sevilla. It is so close to the Alcazar that you can feel the parfumed breeze from the Alzacar's gardens. Great views, very well connected. Recently renovated, luxury, clean rooms and great TV with Chromecast

Room tip: Connect your phone or tablet to the Chromecast in the room and enjoy going over your photos or watch your favorite series, easy, no hassle.
Date of stay: February 2020
Review collected in partnership with this hotel
1  Thank Jmozoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2020

I planned to have a vacation in Seville, Spain and made a reservation in this hotel. Because of the Covid19 emergency in Italy (where i am from) i had to cancel my travel plans and couldn't stay at Alcazar Hotel.

Obviously i cannot comment about the rooms, the breakfast and all the other services offered by the structure. The reservation i made was "not refundable" but the direction of the hotel showed a great sensibility and understanding of the problem and decided to refund me everything, even if (contractually speaking) they had all the rights to retain the entire amount. And, their responsiveness was very quick.

So, this rating is to show my gratitude for how seriously you handle customer care matters and for your understanding. When the emergency will be finished, i cannot wait to be back in Seville, and have a stay in your hotel.
Thank you again !!!!

Date of stay: March 2020
    • Value
    • Location
    • Service
1  Thank robertonardella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2020

We spent 2 nights here. Amenities: 5/5; staff: 5/5; Location: 5/5; But can you sleep at night? 0/5 On Saturday night the music across the street stopped at 4:30, Sunday night at 2 am. The hotel realizes this because the room comes with complementary ear plugs. But if we can't sleep, we may as well stay at a hostel and save a lot of money. These parties in San Juan, every weekend in San Juan will unfortunately put the Alcazar out of business. This is too bad as it such a beautiful place.

Date of stay: March 2020
Trip type: Travelled with family
1  Thank TorontoFamilyOfThree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 February 2020

The hotel met my expectations completely. Clean, upper-basic room and amenities, helpful staff and perfect location: everything I needed. The only down side was that my room (508) smelt a bit odd, but it didn’t bother me too much.

Date of stay: February 2020
Review collected in partnership with this hotel
1  Thank kimm19732020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2020

I have seen complaints about the smell of sewer gas. We just opened the window and turned on the bathroom fan, in minutes the smell was gone. This hotel is well located near all the major sights, Plaça de España, Alcazar, Cathedral etc. Front desk staff were very helpful. Place is very clean.

Room tip: Get a room on the front of the hotel for a great view.
Date of stay: February 2020
Review collected in partnership with this hotel
2  Thank Maria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvaro Mariscal, Marketing at Hotel Alcazar, responded to this reviewResponded 29 December 2020


Thanks for your comment here!

I hope you come back very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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