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All reviews real betis city centre club room large hotel bus stop pool bar football stadium large pool plenty of sunbeds football ground around the corner number bus great pool taxi rank buffet breakfast per day business hotel
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Reviewed 8 November 2017

A grand hotel situated on the outskirts of Seville (no city taxes to pay). Very modern building with a strange hanging chandelier in the centre. We asked to be moved to a twin room, as my daughter had a broken shoulder and we couldn't share a bed, staff were very obliging. The room was clean and modern. The beds were very comfortable. Then mini bar was expensive, but we bought a bottle of wine from the cafe bar that was reasonably priced. Although there was a conference on and lots of people in the hotel, it never seemed crowded. This was probably because we travelled in November. Our only complaint was that there was not sanitary products in the toilets and we had to walk to the nearest all night garage which was 10 minutes or so from the hotel, late at night. We thought that such a large hotel, offering complimentary bathing products, toothbrush and shaving kit, might also have sanitary products and tissues!! The buffet breakfast was offered us at 10 euros each and the choice was amazing, everything you could wish for in a buffet! The grounds are lovely and we spent our last day relaxing by the pool. The number 3 bus is around corner from the hotel and takes you into the main city of Seville for 1.40 euros. We got off at Torre Del Oro (Golden Tower ) which is near to the main sites. There is a taxi rank outside the hotel which is very convenient.

Stayed: November 2017
Thank Maggie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mari Carmen R, Guest Relations Department at Silken Al-Andalus Palace Hotel, responded to this reviewResponded 13 November 2017

Dear guest,
In the name of the staff of Silken Al-Andalus Palace Hotel, we would like to thank you for your trust in choosing our hotel for your recent travel to Seville and for dedicating your precious time to share your experience.
We feel proud to know your positive opinion about your stay, because we work hard day by day to get full satisfaction of our guests, offering maximum comfort, trying to beat their expectations and get a beautiful memory of their stay.
We really hope to welcome you back soon, so you could keep on enjoying our facilities.
Until then, our best regards
Mª Carmen Rodríguez A.
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017

Just spent four nights at this hotel. 2 adults and a child. We had a spacious and spotlessly clean room . The sheets were clean and the maids came in every morning to clean. We had a room overlooking the pool which was lovely. The bathroom was also very clean however the tiles could do with a re grout. Beautiful spacious and relaxing areas . We sat in the bar area on our first evening listening to a great singer , prices for a 4 star European city hotel were good.
The staff were pretty friendly especially the city information clerk.
The breakfast was lovely! There was something for everyone and incredibly fresh.
We were a little concerned before arriving about finding somewhere local to eat of an evening but I did a little research on here and within a five to ten minute walk in either direction there are fantastic restaurants . Brilliant supermarket five minute walk from the hotel and great bus links into the centre.
We walked to the Plaza de Espana in about 25 minutes and the centre 5 minutes further.
I would not hesitate to recommend this hotel . Ok so it isn't 5 star! It is a good 4 in a great location and brilliant value!

Room Tip: Room 1222 was great! Ask to overlook the pool.
  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Pennyswales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mari Carmen R, Guest Relations Department at Silken Al-Andalus Palace Hotel, responded to this reviewResponded 13 November 2017

Dear Guest;
Thank you very much for choosing us as your Hotel in Seville during your recent visit and for sharing your excellent opinion and recommendations. We feel highly proud to know that you enjoyed an unique experience and you travelled back home with nice memories of your time in our Hotel.
We hope you come back in your next travel to Seville, and go beyond your expectations.
Until then, our best regards
Mª Carmen Rodríguez A.
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2017

Really bad room cleanliness.
The room had a really strong smell, it smelled like vomit (terrible experience).
The staff was not very nice. The front desk staff was unfriendly.
Good swimming pool and good green areas.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank fabiolH2847AG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mari Carmen R, Guest Relations Department at Silken Al-Andalus Palace Hotel, responded to this reviewResponded 10 November 2017

Dear Costumer,
We thank you for choosing us on your recent stat at Seville and for spending your valuable time sharing your opinión.
We are raelly sorry for not being able to fulfill your expectations about our Hotel and we will share your comment to our Cleaning Department, in order to improve as possible, as it our compromise and mission is to offer the maximum quality on services, so our clients could feel all satisfied on their stay. We hope you could give us another chance to prove it to you, until then, receive our best regards.
Sincerely
Mª Carmen Rodríguez A.
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2017 via mobile

Comfortable hotel but a bit in need of an update. Great staffand location close to the town centre. Large room for a family of 3. Good to have the secure car parking below the hotel. Close to the main bus routes for easy access to the city.

Stayed: November 2017, travelled with family
Thank hutchisongj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mari Carmen R, Guest Relations Department at Silken Al-Andalus Palace Hotel, responded to this reviewResponded 10 November 2017

Dear Customer,
Thank you for choosing us on your recent stay at Seville and for sharing your opinion. We are glad to know that you could enjoy Los Bermejales. We thank you for your suggestion about hotel changes, and we would like to tell you that we are currently in the process of improving our services and rooms. We hope that on your next trip to Seville you could visit us again so you can check it out. Until then, receive our best regards.
Sincerely,
Mª Carmen Rodríguez A.
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2017

This is a good hotel which was value for money on a half board basis. We stayed two nights and plan to go back. The rooms were clean and well appointed for the price range. The food was varied and to a good standard. We really enjoyed the hake and the Iberico ham.The breakfast buffet was generous.
A big shout out to Salvador who was a really helpful and patient waiter in the cafe bar restaurant. - arriving at 10 pm when everything else was closed the staff were very cheerful and understanding.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mari Carmen R, Guest Relations Department at Silken Al-Andalus Palace Hotel, responded to this reviewResponded 1 November 2017

Dear Guest;
Thank you very much for choosing us as your Hotel in Seville during your recent visit and for sharing your excellent opinion and recommendations. We feel highly proud to know that you enjoyed an unique experience and you travelled back home with nice memories of your time in our Hotel.
We hope you come back in your next travel to Seville, and go beyond your expectations.
Until then, our best regards
Mª Carmen Rodríguez A.
Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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