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“Good business hotel not for tourists”

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Silken Al-Andalus Palace Hotel
Ranked #62 of 177 Hotels in Seville
Reviewed 4 weeks ago via mobile

I visit this hotel as a toerist. For toerist how whants to see the city this hotel is in my opinion not a good option. Cafatatia is expensief ham/cheese sandwisch 8,50 There is a supermarkt nearby 600 meters. Taxi to the city center cost around 8 euro. Walk around 30 min. Houskeepings start around 7:00 and make a lot of noise, talking in front of you door shouting true the corridors despite the sign do not disturb You want to sleep late? Small chance here. Swimmingpool is closed from the end of september even if the temparture is well above 20 degrees. Rooms are big, lots of closetspace, safe, bathroom with hairdrayer and soap, bodylotion ect, window that good open, there was no chair at the desk. TV a lot of spanisch channels, the German and English channels were not really entertaining. I would not choose for this hotel again based on the distiance to the city, expensief and noice.

Stayed: November 2017, travelled solo
2  Thank Nathalie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mari Carmen R, Guest Relations Department at Silken Al-Andalus Palace Hotel, responded to this reviewResponded 4 weeks ago

Dear Customer,
Thank you for choosing us on your recent visit to Seville and for spending a few minutes to share your opinion.
We are sorry for not having met your expectations and the inconveniences you had during your stay, we will share your comment to our team in order to improve as much as possible. For us it is very important to know the opinions of customers like you, only in this way we can work to improve and achieve our customers satisfaction. We hope you will give us the opportunity to show it to you, until then, receive our best regards.
Sincerely,
Mª Carmen Rodríguez A.
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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8 - 12 of 3,858 reviews

Reviewed 8 November 2017

A grand hotel situated on the outskirts of Seville (no city taxes to pay). Very modern building with a strange hanging chandelier in the centre. We asked to be moved to a twin room, as my daughter had a broken shoulder and we couldn't share a bed, staff were very obliging. The room was clean and modern. The beds were very comfortable. Then mini bar was expensive, but we bought a bottle of wine from the cafe bar that was reasonably priced. Although there was a conference on and lots of people in the hotel, it never seemed crowded. This was probably because we travelled in November. Our only complaint was that there was not sanitary products in the toilets and we had to walk to the nearest all night garage which was 10 minutes or so from the hotel, late at night. We thought that such a large hotel, offering complimentary bathing products, toothbrush and shaving kit, might also have sanitary products and tissues!! The buffet breakfast was offered us at 10 euros each and the choice was amazing, everything you could wish for in a buffet! The grounds are lovely and we spent our last day relaxing by the pool. The number 3 bus is around corner from the hotel and takes you into the main city of Seville for 1.40 euros. We got off at Torre Del Oro (Golden Tower ) which is near to the main sites. There is a taxi rank outside the hotel which is very convenient.

Stayed: November 2017
Thank Maggie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mari Carmen R, Guest Relations Department at Silken Al-Andalus Palace Hotel, responded to this reviewResponded 4 weeks ago

Dear guest,
In the name of the staff of Silken Al-Andalus Palace Hotel, we would like to thank you for your trust in choosing our hotel for your recent travel to Seville and for dedicating your precious time to share your experience.
We feel proud to know your positive opinion about your stay, because we work hard day by day to get full satisfaction of our guests, offering maximum comfort, trying to beat their expectations and get a beautiful memory of their stay.
We really hope to welcome you back soon, so you could keep on enjoying our facilities.
Until then, our best regards
Mª Carmen Rodríguez A.
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017

Just spent four nights at this hotel. 2 adults and a child. We had a spacious and spotlessly clean room . The sheets were clean and the maids came in every morning to clean. We had a room overlooking the pool which was lovely. The bathroom was also very clean however the tiles could do with a re grout. Beautiful spacious and relaxing areas . We sat in the bar area on our first evening listening to a great singer , prices for a 4 star European city hotel were good.
The staff were pretty friendly especially the city information clerk.
The breakfast was lovely! There was something for everyone and incredibly fresh.
We were a little concerned before arriving about finding somewhere local to eat of an evening but I did a little research on here and within a five to ten minute walk in either direction there are fantastic restaurants . Brilliant supermarket five minute walk from the hotel and great bus links into the centre.
We walked to the Plaza de Espana in about 25 minutes and the centre 5 minutes further.
I would not hesitate to recommend this hotel . Ok so it isn't 5 star! It is a good 4 in a great location and brilliant value!

Room Tip: Room 1222 was great! Ask to overlook the pool.
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  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Pennyswales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mari Carmen R, Guest Relations Department at Silken Al-Andalus Palace Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest;
Thank you very much for choosing us as your Hotel in Seville during your recent visit and for sharing your excellent opinion and recommendations. We feel highly proud to know that you enjoyed an unique experience and you travelled back home with nice memories of your time in our Hotel.
We hope you come back in your next travel to Seville, and go beyond your expectations.
Until then, our best regards
Mª Carmen Rodríguez A.
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2017

Really bad room cleanliness.
The room had a really strong smell, it smelled like vomit (terrible experience).
The staff was not very nice. The front desk staff was unfriendly.
Good swimming pool and good green areas.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank fabiolH2847AG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mari Carmen R, Guest Relations Department at Silken Al-Andalus Palace Hotel, responded to this reviewResponded 10 November 2017

Dear Costumer,
We thank you for choosing us on your recent stat at Seville and for spending your valuable time sharing your opinión.
We are raelly sorry for not being able to fulfill your expectations about our Hotel and we will share your comment to our Cleaning Department, in order to improve as possible, as it our compromise and mission is to offer the maximum quality on services, so our clients could feel all satisfied on their stay. We hope you could give us another chance to prove it to you, until then, receive our best regards.
Sincerely
Mª Carmen Rodríguez A.
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2017 via mobile

Comfortable hotel but a bit in need of an update. Great staffand location close to the town centre. Large room for a family of 3. Good to have the secure car parking below the hotel. Close to the main bus routes for easy access to the city.

Stayed: November 2017, travelled with family
Thank hutchisongj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mari Carmen R, Guest Relations Department at Silken Al-Andalus Palace Hotel, responded to this reviewResponded 10 November 2017

Dear Customer,
Thank you for choosing us on your recent stay at Seville and for sharing your opinion. We are glad to know that you could enjoy Los Bermejales. We thank you for your suggestion about hotel changes, and we would like to tell you that we are currently in the process of improving our services and rooms. We hope that on your next trip to Seville you could visit us again so you can check it out. Until then, receive our best regards.
Sincerely,
Mª Carmen Rodríguez A.
Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Silken Al-Andalus Palace Hotel

Address: Avenida de La Palmera s/n. Esquina C/ Parana, 41012 Seville, Spain
Region: Spain > Andalucia > Province of Seville > Seville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Best Value Hotel in Seville
#29 Business Hotel in Seville
#36 Luxury Hotel in Seville
#52 Romantic Hotel in Seville
Price Range: €45 - €100 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Silken Al-Andalus Palace Hotel 4*
Number of rooms: 623
Official Description (provided by the hotel):
An oasis in the orange blossom capital This modern, light hotel, fully refurbished in 2005, emerges like an oasis in the orange blossom capital, amongst the gardens of the Heliopolis quarter and close to Parque de Maria Luisa and Plaza de Espana. With 623 rooms, the Silken Al-Andalus Palace hotel stands out for its spacious facilities, irradiating light and freshness, inviting the guests to enjoy its more than 15,000 m2 of gardened areas, have a relaxing dip in its exclusive pool, rest in its spacious rooms with free Internet connection or enjoy a glass of wine in its piano bar with live music. ... more   less 
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Also Known As:
Silken Al Andalus Palace Hotel
Silken Al Andalus Palace Seville

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