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“Rude staff, got worse room than I booked and no compensation.”
Review of Hotel Dona Lola

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Hotel Dona Lola
Ranked #121 of 178 Hotels in Seville
Reviewed 17 September 2016

Booked a superior double room for 3 nights. On hotels.com webs. it says these have a balcony or terrace with a city view. I had also asked for a higher floor room, a small refrigerator in the room and a room with a bathtub. When I checked in I got a ground floor room with a tiny terrace with 4 floor high walls on each side, no city views whatsoever, a shower not a bathtub and no refrigerator (knew that one was a stretch). Talked to the receptionist, who spoke very little english. He opened up my booking, noticed then my wishes and it was like these had never been looked at before (obviously). He seemed to understand the trouble but said that the hotel was full, everyone else was checked in and there was nothing he could do. Said that a room would become available the next day with city views and he would look into putting me in it. I got settled into my lame excuse of a room, which was far from superior in any way, went out to find dinner and on my way past reception the same receptionist asked me to wait a minute. He was serving another costumer for 10 minutes before he finally told me that the room that would become available the next day, also called a superior double in their own system (which he showed me on their computer screen), was more expensive than the room I got and therefore they would probably not be able to let me have it UNLESS I PAID MORE. At that point I was so disappointed and frustrated having been asked to wait for 10 minutes to be told that they would do absolutely nothing to make the situation better UNLESS I PAID MORE! He said that they would look into it the next day. The next day I was told that there had been made a booking during the night and I could not change rooms. Another receptionist was at the desk that time who didn't even let me finish my sentences before talking back, being very rude. I stayed in my terrible room for 3 nights.
Another thing. The jacuzzi is in another building. Not far away but kinda awkward going there in a bathing suit.
Only two things that work for this hotel is the location and housekeeping seemed to do a good job. My room was clean and I got new towels each time.

Room Tip: Just don't even try
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  • Stayed: September 2016, travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank J_K_N_KK555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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17 - 21 of 242 reviews

Reviewed 11 September 2016

Located in the heart of Sevilla, close to the Hercules square, it couldn't be anywhere better. We were expecting some noise specially in the night, but we found it a quiet place to sleep, just a few blocks away from the Sevilla main night centre.

The staff was very friendly and attended our requests promptly. However, we were looking for some discounts on Isla Magica tickets (announced on the confirmation ticket sent by the hotel) but we were given tickets at the same price as normal tickets. No big deal, but even though was a little bit disappointing as we were not looking for discounts in the first place.

Another important thing is parking. If you're driving your car reserve a parking lot in the hotel, because parking is a nearly impossible task in the nearby area.

In review, must be one of the best choices to stay in beautiful Sevilla.

Room Tip: Location, budget, central
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  • Stayed: September 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Pedro B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2016 via mobile

This is clean well decorated boutique hotel right in the centre of Seville. Everything is within walking distance all range of budgets can be found to eat and drink. However the Calle is on the main route through to the la alameda de Hercules which is really buzzy and full of good but cheap bars, most nights with live music. This means in an old building with original features (eg. no double glazing) it's noisy until early hours then normal life starts again 6ish. I loved it however, my husband who travels a lot for business and stays in hotel chains struggled a lot to sleep. If you want peace and quiet either stay in one of the pricey modern hotels in the central town or stay in a cheap chain around the airport and taxi in each day which is around 20 euros. Personally I'd buy earplugs and enjoy the boutique experience. We had a few problems don't get me wrong, hot water being the main. But it was always sorted out quickly. The customer service was excellent, Santos speaks excellent English his colleagues know enough that between basic Spanish and google translate you can be understood. In summary good hotel, good location, good staff, good rooms, little bit of noise.

Stayed: June 2016, travelled as a couple
Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2016 via mobile

It's a small hotel located in the very center of the city, very quiet, and an excellent and attentive staff. It's very close to the Hercules' Alameda, and to the Metropol Parasol as well. The room we were in (White room, they go by colors, not numbers) was kind of small, but has a little "patio" to hang out in.

Stayed: May 2016, travelled as a couple
Thank Daniel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2016 via mobile

My wife and I enjoyed our stay at this small hotel. The room was very comfortable and modern. We love how it was close to the Calle Sierpes, the beautiful shopping district in Sevilla, a wonderful street lined with many shops, cafes and restaurants.

Stayed: May 2016, travelled as a couple
Thank Andres B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Dona Lola

Address: Amor de Dios 19, 41003 Seville, Spain
Region: Spain > Andalucia > Province of Seville > Seville
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #121 of 178 Hotels in Seville
Price Range: €41 - €184 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Dona Lola 2.5*
Number of rooms: 11
Official Description (provided by the hotel):
Located in the best area of ​​central Seville, Hotel Dona Lola Boutique behind the facade of the nineteenth century a modern design in which the traditional elements of flamenco acquire its own style. It features free Wi-Fi, sun terrace and 24-hour reception in the hotel.Sus own spacious rooms with large windows give great luminosity. Each room is decorated in its own color that characterizes what brings a touch of joy and vitality. All rooms have private bathroom, plasma TV, air conditioning and free Wi gratuita.Un small, exclusive hotel, a cosmopolitan place located within the traditional Seville. ... more   less 
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