Booked a superior double room for 3 nights. On hotels.com webs. it says these have a balcony or terrace with a city view. I had also asked for a higher floor room, a small refrigerator in the room and a room with a bathtub. When I checked in I got a ground floor room with a tiny terrace with 4 floor high walls on each side, no city views whatsoever, a shower not a bathtub and no refrigerator (knew that one was a stretch). Talked to the receptionist, who spoke very little english. He opened up my booking, noticed then my wishes and it was like these had never been looked at before (obviously). He seemed to understand the trouble but said that the hotel was full, everyone else was checked in and there was nothing he could do. Said that a room would become available the next day with city views and he would look into putting me in it. I got settled into my lame excuse of a room, which was far from superior in any way, went out to find dinner and on my way past reception the same receptionist asked me to wait a minute. He was serving another costumer for 10 minutes before he finally told me that the room that would become available the next day, also called a superior double in their own system (which he showed me on their computer screen), was more expensive than the room I got and therefore they would probably not be able to let me have it UNLESS I PAID MORE. At that point I was so disappointed and frustrated having been asked to wait for 10 minutes to be told that they would do absolutely nothing to make the situation better UNLESS I PAID MORE! He said that they would look into it the next day. The next day I was told that there had been made a booking during the night and I could not change rooms. Another receptionist was at the desk that time who didn't even let me finish my sentences before talking back, being very rude. I stayed in my terrible room for 3 nights.
Another thing. The jacuzzi is in another building. Not far away but kinda awkward going there in a bathing suit.
Only two things that work for this hotel is the location and housekeeping seemed to do a good job. My room was clean and I got new towels each time.
- Official Description (provided by the hotel):
- Located in the best area of central Seville, Hotel Dona Lola Boutique behind the facade of the nineteenth century a modern design in which the traditional elements of flamenco acquire its own style. It features free Wi-Fi, sun terrace and 24-hour reception in the hotel.Sus own spacious rooms with large windows give great luminosity. Each room is decorated in its own color that characterizes what brings a touch of joy and vitality. All rooms have private bathroom, plasma TV, air conditioning and free Wi gratuita.Un small, exclusive hotel, a cosmopolitan place located within the traditional Seville. ... more less
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