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Reviewed 17 June 2022 via mobile

So me & my partner stayed here for 5 days and just came back today. This hotel is rated as 4 star but I would disagree with this. It's more of a 3 star. I'll start with the positives. The reception area was bright, clean and welcoming. The reception staff were polite and friendly but when we were checking in, they seemed to forget us for a couple of minutes and decided to help 2 other guests even though they were dealing with us first.
The room that we had was on the 3rd floor and unfortunately had a hideous view of the back area of the dining/eating room, rubbish bins which didn't bother us to much.
The room was clean & spacious but was very dated. The bathroom again was clean and adequate although the green & white checked walls were less than appealing. Unfortunately there were no british channels on the TV but this was expected. The only issue we had was the sliding door to the balcony broke and came off It's hinges which I managed to fix eventually.
So for me, the reason I don't give this place a 4 star was the poor location. When I booked this hotel, the website stater it was near the beach. This is true if you look at it in a straight line. To get there though was a good 25 minute walk downhill which unfortunately meant a 25 minute walk back uphill which isn't for everyone. The other major issue was the disgusting food served at breakfast & dinner. We were only half board so cannot comment on lunch but all the food was either chewy, covered in oil, dry, tasteless/bland and/or contained foreign objects. I had their paella and it had string in it which I had to spit out. Also my partner is Vegan and the total lack of choice for them was either vegetables or chips. The food for dinner was also very repetitive and was just never nice. Also, one of the staff members who worked in the hall was rude towards me when he was trying to film some dancers during dinner. I tried to get in and he gestured to me to get out of the way of his filming when he was meant to be at work. No need for rudeness towards your guests.
The only other thing that I found was the pool area was run down and a bit dirty, could do with some refurbishment works and cleaning.
Overall. If you want a decent 4 star hotel/resort, I recommend looking elsewhere that the Aluasun Costa Park.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank T3459SXdavids
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Quality Manager AluaSun Costa Park, Other at AluaSun Costa Park, responded to this reviewResponded 10 July 2022

Dear T3459SXdavids,
thank you for taking a few minutes of your time to leave our AluaSun Costa Park Hotel a review after your recent visit. We are indeed very sorry that our AluaSun Costa Park Hotel did not live up to your expectations.
Here, at the Reception we would have loved to know about your disappointment in order to assist you during your stay with the aim to offer you our prompt assistance and have opportunity to make this up to you.
We look forward to welcoming you back soon.
Best regards.
AluaSun Costa Park

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Reviewed 17 June 2022 via mobile

Didn’t pay through the nose for this hotel and what we did pay was absolutely worth it. Advertised as a 4 start hotel. In our opinion more of 3 star hotel but the reviews are fair on here and worthy of a 4 star trip advisor review. Don’t expect luxury but do expect value for money, excellent cleanliness, friendly staff and good honest decent food. Stayed half board and always something to eat at breakfast and for dinner. Also juices on tap at both meals along with San Miguel on tap at dinner. 2 pools plus a good kids play area. Both pools are immaculate, plenty of loungers and umbrellas for shade if required. Our room was a corner room so was bigger. Handy to have the extra space but didn’t really need it. Beds basic but comfortable and definitely ok for the time we were here. Only tiny issue for us is it’s a little far from the main bars and restaurants. For younger folk like us we could walk the 20 mins or so across busy roads. For older guests and those with kids it’s probably a little annoying. Hotel does have a free shuttle bus but the times aren’t great. The last bus leaves in the evening right when dinner is starting to be served. So during the day is fine, evening not so fine. But even then, an Uber is 6/7 euros into town. Not a huge problem. Lastly, hotel is ideally located for the airport at Malaga. Literally a 8/9 minute drive. Only 10 euros or so in an Uber. All in all a good honest hotel with plenty to offer and we would definitely recommend. Would stay here again on returning to Torremolinos.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank 8kevanf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Quality Manager AluaSun Costa Park, Other at AluaSun Costa Park, responded to this reviewResponded 9 July 2022

Dear 8kevanf,
thank you so much for sharing your kind review about your recent stay in AluaSun Costa Park Hotel. We are very glad to know you had a great holiday.
We really care for all our guests and we place great importance in providing our guests with great experiences so we truly appreciate your compliments regarding food and staff.
We look forward in welcoming you back soon.
Best regards.
AluaSun Costa Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2022

We stayed from 4th-11th June 22
We had a fantastic stay, food was lovely and plentyful. Staff especially Imed who was so funny with his London accent, were all so helpful and always smiling and happy. Cleaners who did our room was excellent.
Can't fault anything. Everything spotless.
Will be back and highly recommend
Fabulous staff

Date of stay: June 2022
Trip type: Travelled as a couple
Thank fifibuzz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Quality Manager AluaSun Costa Park, Other at AluaSun Costa Park, responded to this reviewResponded 10 July 2022

Dear fifibuzz,
thank you so much for sharing your kind review about your recent stay in AluaSun Costa Park Hotel. We are very glad to know you had a great holiday.
We really care for all our guests and we place great importance in providing our guests with great experiences so we truly appreciate your compliments.
We look forward to welcoming you back soon.
Best regards.
AluaSun Costa Park

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Reviewed 13 June 2022

Picked this place as a cheap and cheerful break away for my birthday. Only four days but it was wonderful. Check in was straightforward. Room large and clean with sea view, two double beds rather than one and the most amazing mattress. Asked for a fridge for the room £5 euros a day but well worth it. All inclusive 11am to 11pm with San Miguel house lager and have some branded spirits as well as really good local ones. Nice selection of food at breakfast, lunch and dinner and snacks in the pool bar in between. Couple of shops in the basement and a pamper place. Pools clean and plenty of beds. Pool areas are locked overnight so no sneaking down to put your towels out! Staff, led by the amazing Imed helpful and friendly at all times and work really hard to make sure that you are happy and have all you need. It is a little out of the main resort (not miles away though) but there is a regular and free shuttle bus to the town centre and the beach. Met some lovely people, weather was fabulous. If you are looking for luxury or on the beach location this is not the place for you but if you want to be looked after and have a lovely relaxing time at an incredibly reasonable price do not hesitate. We have already booked to come back for a week in September!

Date of stay: May 2022
2  Thank Tishipus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Quality Manager AluaSun Costa Park, Other at AluaSun Costa Park, responded to this reviewResponded 10 July 2022

Dear Tishipus,
thank you so much for sharing your kind review about your recent stay in AluaSun Costa Park Hotel. We are very glad to know you had a great holiday.
We really care for all our guests and we place great importance in providing our guests with great experiences so we truly appreciate your compliments.
We look forward to welcoming you back soon.
Best regards.
AluaSun Costa Park

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Reviewed 13 June 2022 via mobile

Just visited with my family lovely hotel and very clean .
Only complaint I have is the lifeguard she couldn’t speak any English and was very picky of little things like umbrellas to high or no rings in splash pool only main pool also kept using Google To translate to people .
Food was excellent and there was plenty of it lots of choice and a separate area for children which was good.
Entertainment was good plenty of things through the day for adults but not a lot for children onlymini club which was indoors my child would’ve liked to have done the archery and the target shooting but this was for adults only needs to be a little bit more for children even when water polo was on it was for adults only . Rooms were very clean and towels change daily very spacious overall a lovely hotel

Date of stay: June 2022
Trip type: Travelled with family
Thank emmasK9261FV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Quality Manager AluaSun Costa Park, Other at AluaSun Costa Park, responded to this reviewResponded 17 June 2022

Dear Emma,
thank you so much for sharing your kind review about your recent stay in AluaSun Costa Park Hotel.
We look to forward in welcoming you back soon.
Best regards.
AluaSun Costa Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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