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Traveller rating
3,427
2,185
600
184
130
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All reviews level room level service sea view junior suite across the road rooftop pool mini bar half board excellent hotel costa del sol large hotel breakfast and dinner dining room beach front small pool pool towels town centre
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Reviewed 1 July 2022 via mobile

Unfortunately we were very unlucky during our stay. Probably this does not happen to all guests and we were just unlucky, but still the experience remains the same.
Hotel location is great, just by the beach with many beach restaurants and souvenir shops close by. Car parking available. All rooms with seaview (from the side).
Sadly housekeeping and technical/reception services was horrible. Eveyday something went wrong. We didn't have any towels in the room upon check-in at noon. Took us 3 reminders and 6 hours until we finally received towels to shower in the evening. Balcony wasn't cleaned once within 7 days. Safe and telephone didn't work. Took 2 days and a reminder to get someone repair the safe and 4 days and 2 reminders for the phone. Muddy footprints on the toilet lid after housekeeping cleaned the room. Complaints at reception never changed a thing, communication between departments must be off as it took days for things to be done. Despite all these incidents we were never offered any compliments, were even denied to speak to a supervisor/manager. Upon checkout receptionist didn't even ask how the stay was.

Date of stay: June 2022
Trip type: Travelled as a couple
2  Thank NinaLu2287
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MARIA LEAL , Otros at Melia Costa del Sol, responded to this reviewResponded 3 weeks ago


Dear NinaLu2287,
Thank you for taking a few minutes to share your opinion about Melia Costa del Sol, and choosing our hotel as your holiday’s destination.
Guests’ feedback is very important to us as it helps us improve our service and offer even more incredible experiences. We really hope to have another opportunity to welcome you back in the near future, so we can give you a better perception of our services and offer you the unforgettable experience you deserve.
Best regards,

María Leal
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2022 via mobile

Spent a delightful 4 days at Hotel Melia @ Costa del Sol, Malaga.
It’s a lovely property.
The room had all amenities. The breakfast was nice though we wish there were more vegetarian & vegan options.
Strongly recommend people to try this property

Date of stay: June 2022
Trip type: Travelled as a couple
Thank 669aditim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 30 June 2022

Second time visited but first time on The Level and what a great pleasure it was.
Private dining 8:00 until 12:00 and then wine + fizz from 12:30 until 19:30 with open bar from 19:00 until 21:00, we loved it.
The staff are just so welcoming and polite and friendly they are fabulous.
In all the ten days we were there we couldn’t have asked for more and will be back
Room 251 lovely

Date of stay: June 2022
Trip type: Travelled as a couple
1  Thank Didsbury1234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 30 June 2022

We have stayed in this hotel before and pretty much knew what to expect. We booked the Level which had moved since we last stayed up onto the roof which was lovely. Level staff were great, room was good and food in the main restaurant in the evening was as expected a little hit and miss but we always found something to eat. We spent most of our time when in the hotel in the Level including breakfast which was very good. Everything is close at hand and the beach is just steps across the road which is great. Easy to get around and public transport is excellent. Definitely recommend this hotel.

Room tip: High floor and book the Level if you can
Date of stay: June 2022
    • Value
    • Cleanliness
    • Service
Thank RubyWax
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 29 June 2022 via mobile

Once again , a superb hotel. Stayed for two weeks , cannot fault the place . Staff all so helpful & happy at all times. The room was superb , mini bar fridge & Kettle , lovely views across to Malaga on this visit .The roof top bar & pool most enjoyable . Food was delicious and so many variations to choose from , it was impossible to try them all. Having said that a diet is now inevitable .
Our thanks again to all the staff both front of house and of course the many hiding behind the scenes preparing all those things that make the hotel so perfect.Looking forward to our nest visit , thanking you all.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank Passport40966364095
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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