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3,476
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131
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All reviews level room level service level experience sea view junior suite across the road rooftop pool mini bar half board excellent hotel costa del sol large hotel breakfast and dinner buffet restaurant dining room beach front small pool
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Reviewed 25 June 2022 via mobile

Stayed here October 2021. Would recommend this hotel. The rooms were clean and had lovely views, the bar on the rooftop is nothing short of breath taking. The only negative was the food wasn’t great, not much choice at buffet dinner. What stood out most was the friendliness of the staff. Thank you so much to the lady with the long beautiful hair at reception in particular. The staff went above and beyond when any issue was raised with them. We had a late departing flight and the staff let us keep our rooms till 6pm which was amazing. I would recommend for customer service alone. You really get the feeling that your experience matters to hotel staff.

Date of stay: October 2021
Trip type: Travelled with family
1  Thank annebD2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Maria Sanchez Muñoz, Atención al cliente/recepción at Melia Costa del Sol, responded to this reviewResponded 28 June 2022

Dear annebD2,

Thank you for choosing our hotel for your holiday and for the time spent to share your review.
We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our facilities, created for each of our guests to find their made-to-measure experience.
We are looking forward to welcoming you soon.

Kind regards,

María Leal - Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2022 via mobile

From booking to opening the room door was about 10 minutes, very effcient, room was clean and neat, mini bar/fridge, kettle, cups, coffee, tea and sugars. Typical hotel beds, a tad hard for my personal liking, but still comfortable. 2 chairs and a table, flatscreen tv, a basic controller, wifi in the the room and of course the basic AC, which was probably in need of a service. Balcony had a nice restricted sea view, which was fine, still a nice view. 2 balcony chairs and a small table for the evening chilled beer! Staff were friendly and curtious. Food was was plentiful, hot and tasty. It was a really great stay, highly recommended. A small supermarket was about a 5 minute stroll away, perfect for the basics.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank Steve S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Maria Sanchez Muñoz, Atención al cliente/recepción at Melia Costa del Sol, responded to this reviewResponded 28 June 2022

Dear Steve S,

Thank you for your preference in selecting Meliá Costa del Sol for your holiday and for sharing your detailed review through TripAdvisor.
It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal.
It would be a pleasure to welcome you again at Meliá Costa del Sol.

Kind regards,

María Leal - Guest Experience Manager

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Reviewed 17 June 2022

We traveled as a couple and this was our second time booking the Level at Melia, Costa Del Sol. We had a little misunderstanding at check-in, firstly our concierge car wasn't at the airport to collect us, and secondly, the check-in experience wasn't quite as it should be. There was confusion about our booking. That aside and all was addressed and corrected professionally, we had a wonderful time. The team looking after the level are wonderful, all of them, reception, kitchen staff, servers, and pool attendant. They are so friendly, and professional and will do whatever they can to ensure that your holiday time at teh Level is enjoyable and as should be. The bedrooms are very clean and our room attendants deserve some praise. Well done to all the team and we will be back next year for another great visit. Dermot and Claire

Date of stay: June 2022
    • Location
    • Sleep Quality
    • Service
Thank Baldwin80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Maria Sanchez Muñoz, Atención al cliente/recepción at Melia Costa del Sol, responded to this reviewResponded 28 June 2022

Dear Baldwin80,
It is a pleasure for us to know that our customers feel comfortable and satisfied with our facilities and services because this is the main goal our hotel and our Company, Melia Hotels International, and we all thank you for appreciate the hard work that all our team do every day.
We hope to welcome you back in the near future.
Best regards,

María Leal - Guest Experience Manager

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Reviewed 15 June 2022 via mobile

We have just returned from our 2nd visit to this hotel , our first visit was only 4 weeks earlier but loved it so much we booked to go back as soon as we could . My boyfriend has never been keen on holidays in the sun , laying around on sun beds but like many , after working throughout lockdown needed a break so we chose this as there was an adult area of the hotel ( Melia call it the level ) , the flights from UK were short and transfer time from Malaga to hotel only 20 mins . We opted for half board as it was so cheap and honestly expected to eat there only a couple of times but the food was in our view delicious , yes the main dining area on the ground floor is like most hotels , ie buffet style but there were good options for everyones taste and we loved it . You do have to pay for any drinks tho including water . There were so many meat or fish options , pasta , salads galore , cheeses , potatoes , too much to mention , if i had to be honest I personally could have done with a few more veg but that’s just being picky . We stayed on the 9th floor , rooms had everything you could need including iron and clothes steamer , coffee maker and fridge and because of the level option it meant we could eat breakfast on the hotel rooftop with amazing sea views , again everything you could want including a full English. The level gives you access to the beautiful pool and sun beds on the roof too where there are free drinks ( including alcohol and well known soft fizzy drinks ) and snacks , stunning cakes , chocolates , tea and all types of coffee ( so pleased there were various decaf options ) all day. There are a few issues which didn’t spoil our stay in anyway but thought I’d mention them , apart from the bathroom there is no where to sit in the room to do makeup/hair , I’m a contact wearer so was over moon to see a magnifying glass in the bathroom but I’m 5,4 and in both rooms it was a little high , the bathrooms were immaculately clean but a little tired , our 2nd shower leaked badly so couldn’t have anything on the floor , both stays we had to have room passes changed at least 3 times as they stopped working . One lift was often out of action so you might have to wait a few minutes . There is an extra charge for the Bali beds on rooftop which during both stays were hardly used , not because they were very expensive , just the wrong sort , they were covered in wooden slats so have neither shade nor full sun , one of the jacuzzis kept breaking and also there not enough parasols to go around , there were a couple of windy days during our first week but even on still days staff rarely put out all of the big shades , maybe they were broken too . All of the rooms have a side sea view but dont expect to sunbathe on your balcony , like most hotels in the area they are covered . There was air conditioning but not the best .
But their jewel in their crown and the reason I give it 5 stars are the amazing staff , from those on the door , on reception ( the level gives you priority check in and after that you can use the reception on the rooftop ) to those in the dining room , the staff who clean the rooms , all those on the level and the waitresses who work their socks off ! I would particularly like to mention the following , the wonderful beautiful Patricia (with curly hair just in case there are 2 ) who during our first stay was on the level , so bubbly what an asset to the level team , nothing too much and always a smile on her face , you could tell even behind the masks ( management - please put her back in the level ) she was also the first face we saw on our second visit and remembered us straight away which makes you feel very special . Encarni and Esther who waitressed in the level were such grafters and again nothing too much trouble . The chef , carmen or. Carmel ? who cooked my perfect eggs every morning was great, even when rude customers barked orders at her during our second visit there (3rd June for 6 nights ) there was another receptionist on the level , apologies but I’ve forgotten her name , she booked us sunbeds on the beach and I regularly saw her running around providing additional help to the pool staff and waitresses when needed . There isn’t anyone on the level they we wouldn’t employ , their work ethic is phenomenal !
So don’t let the little issues I’ve mentioned put you off but absolutely opt for the level option ( 16 and over ) if you can . If not the hotel has two big wings and there is another rooftop available to all but with a bar , small pool and sun beds . There is s main pool between the two hotels half of which looses the sun quite early but it’s literally across from the beach .

Room tip: Malaga airport can get very busy so worth checking your gate times as soon as you through security .
Date of stay: June 2022
Trip type: Travelled as a couple
Thank LCG666
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Maria Sanchez Muñoz, Atención al cliente/recepción at Melia Costa del Sol, responded to this reviewResponded 17 June 2022

Dear LCG666,
We hugely appreciate your kind words because for us your feedback is very important. It is a great pleasure to know that you have enjoyed your stay with us.
Of course we take into account all our guests ‘comments as we believe that it is only through listening carefully to the suggestions of our customers, that we will be able to achieve the constant improvement.
We truly hope to have the honor of welcome you back soon!
Best regards,
Guest Experience Manager

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Reviewed 5 June 2022 via mobile

Outstanding hotel. But this is because of The Level.

Staying here without The Level would be a very different matter.

Think of this as two hotels one is a rather basic and souless 3 star. The other is a very chic 4/5 star.

If you stay here definitely upgrade to The Level.

Room tip: Small car park.
Date of stay: June 2022
Trip type: Travelled as a couple
1  Thank Gadabout1963
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Maria Sanchez Muñoz, Atención al cliente/recepción at Melia Costa del Sol, responded to this reviewResponded 10 June 2022

Dear Gadabout1963,
Thank you for reporting us your feedback after your last stay with us. We are sorry to hear that you were not satisfied with your stay.
Do not hesitate that every single comment will be analyzed, following our continuous improvement plan.
Best regards,
Guest Experience Manager

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