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All reviews level room level service level experience sea view junior suite across the road rooftop pool mini bar half board excellent hotel costa del sol large hotel breakfast and dinner buffet restaurant dining room beach front small pool
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Reviewed 17 June 2022

We traveled as a couple and this was our second time booking the Level at Melia, Costa Del Sol. We had a little misunderstanding at check-in, firstly our concierge car wasn't at the airport to collect us, and secondly, the check-in experience wasn't quite as it should be. There was confusion about our booking. That aside and all was addressed and corrected professionally, we had a wonderful time. The team looking after the level are wonderful, all of them, reception, kitchen staff, servers, and pool attendant. They are so friendly, and professional and will do whatever they can to ensure that your holiday time at teh Level is enjoyable and as should be. The bedrooms are very clean and our room attendants deserve some praise. Well done to all the team and we will be back next year for another great visit. Dermot and Claire

Date of stay: June 2022
    • Location
    • Sleep Quality
    • Service
Thank Baldwin80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Maria Sanchez Muñoz, Atención al cliente/recepción at Melia Costa del Sol, responded to this reviewResponded 28 June 2022

Dear Baldwin80,
It is a pleasure for us to know that our customers feel comfortable and satisfied with our facilities and services because this is the main goal our hotel and our Company, Melia Hotels International, and we all thank you for appreciate the hard work that all our team do every day.
We hope to welcome you back in the near future.
Best regards,

María Leal - Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2022 via mobile

We have just returned from our 2nd visit to this hotel , our first visit was only 4 weeks earlier but loved it so much we booked to go back as soon as we could . My boyfriend has never been keen on holidays in the sun , laying around on sun beds but like many , after working throughout lockdown needed a break so we chose this as there was an adult area of the hotel ( Melia call it the level ) , the flights from UK were short and transfer time from Malaga to hotel only 20 mins . We opted for half board as it was so cheap and honestly expected to eat there only a couple of times but the food was in our view delicious , yes the main dining area on the ground floor is like most hotels , ie buffet style but there were good options for everyones taste and we loved it . You do have to pay for any drinks tho including water . There were so many meat or fish options , pasta , salads galore , cheeses , potatoes , too much to mention , if i had to be honest I personally could have done with a few more veg but that’s just being picky . We stayed on the 9th floor , rooms had everything you could need including iron and clothes steamer , coffee maker and fridge and because of the level option it meant we could eat breakfast on the hotel rooftop with amazing sea views , again everything you could want including a full English. The level gives you access to the beautiful pool and sun beds on the roof too where there are free drinks ( including alcohol and well known soft fizzy drinks ) and snacks , stunning cakes , chocolates , tea and all types of coffee ( so pleased there were various decaf options ) all day. There are a few issues which didn’t spoil our stay in anyway but thought I’d mention them , apart from the bathroom there is no where to sit in the room to do makeup/hair , I’m a contact wearer so was over moon to see a magnifying glass in the bathroom but I’m 5,4 and in both rooms it was a little high , the bathrooms were immaculately clean but a little tired , our 2nd shower leaked badly so couldn’t have anything on the floor , both stays we had to have room passes changed at least 3 times as they stopped working . One lift was often out of action so you might have to wait a few minutes . There is an extra charge for the Bali beds on rooftop which during both stays were hardly used , not because they were very expensive , just the wrong sort , they were covered in wooden slats so have neither shade nor full sun , one of the jacuzzis kept breaking and also there not enough parasols to go around , there were a couple of windy days during our first week but even on still days staff rarely put out all of the big shades , maybe they were broken too . All of the rooms have a side sea view but dont expect to sunbathe on your balcony , like most hotels in the area they are covered . There was air conditioning but not the best .
But their jewel in their crown and the reason I give it 5 stars are the amazing staff , from those on the door , on reception ( the level gives you priority check in and after that you can use the reception on the rooftop ) to those in the dining room , the staff who clean the rooms , all those on the level and the waitresses who work their socks off ! I would particularly like to mention the following , the wonderful beautiful Patricia (with curly hair just in case there are 2 ) who during our first stay was on the level , so bubbly what an asset to the level team , nothing too much and always a smile on her face , you could tell even behind the masks ( management - please put her back in the level ) she was also the first face we saw on our second visit and remembered us straight away which makes you feel very special . Encarni and Esther who waitressed in the level were such grafters and again nothing too much trouble . The chef , carmen or. Carmel ? who cooked my perfect eggs every morning was great, even when rude customers barked orders at her during our second visit there (3rd June for 6 nights ) there was another receptionist on the level , apologies but I’ve forgotten her name , she booked us sunbeds on the beach and I regularly saw her running around providing additional help to the pool staff and waitresses when needed . There isn’t anyone on the level they we wouldn’t employ , their work ethic is phenomenal !
So don’t let the little issues I’ve mentioned put you off but absolutely opt for the level option ( 16 and over ) if you can . If not the hotel has two big wings and there is another rooftop available to all but with a bar , small pool and sun beds . There is s main pool between the two hotels half of which looses the sun quite early but it’s literally across from the beach .

Room tip: Malaga airport can get very busy so worth checking your gate times as soon as you through security .
Date of stay: June 2022
Trip type: Travelled as a couple
Thank LCG666
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Maria Sanchez Muñoz, Atención al cliente/recepción at Melia Costa del Sol, responded to this reviewResponded 17 June 2022

Dear LCG666,
We hugely appreciate your kind words because for us your feedback is very important. It is a great pleasure to know that you have enjoyed your stay with us.
Of course we take into account all our guests ‘comments as we believe that it is only through listening carefully to the suggestions of our customers, that we will be able to achieve the constant improvement.
We truly hope to have the honor of welcome you back soon!
Best regards,
Guest Experience Manager

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Reviewed 5 June 2022 via mobile

Outstanding hotel. But this is because of The Level.

Staying here without The Level would be a very different matter.

Think of this as two hotels one is a rather basic and souless 3 star. The other is a very chic 4/5 star.

If you stay here definitely upgrade to The Level.

Room tip: Small car park.
Date of stay: June 2022
Trip type: Travelled as a couple
1  Thank Gadabout1963
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Maria Sanchez Muñoz, Atención al cliente/recepción at Melia Costa del Sol, responded to this reviewResponded 10 June 2022

Dear Gadabout1963,
Thank you for reporting us your feedback after your last stay with us. We are sorry to hear that you were not satisfied with your stay.
Do not hesitate that every single comment will be analyzed, following our continuous improvement plan.
Best regards,
Guest Experience Manager

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Reviewed 2 June 2022 via mobile

We have stayed at this hotel five times previously and it really does get better each time we have stayed.

The Level is outstanding. White wine, red wine and cava available all day until 10.30pm. Beer only available between 7pm-9pm when the main bar opens. It’s a shame that beer isn’t included. Didn’t bother me as I drink wine but hubby is a beer drinker!! You can order a beer out of these times but you have to pay for it, and it comes in a can!

The Level lounge and pool area are both beautiful. Clean and modern. A lovely place to relax, inside or outside.

We booked half board but having enjoyed a beautiful breakfast and lunch in the Level, the hotel dining room felt very much like a canteen. Food was ok, nothing special. There is just no atmosphere in there and is very regimented and grey! Staff and service are excellent though.

Will definitely return but probably on a bed and breakfast basis and definitely the Level!

Date of stay: May 2022
Trip type: Travelled as a couple
Thank happycamperEssex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Maria Sanchez Muñoz, Atención al cliente/recepción at Melia Costa del Sol, responded to this reviewResponded 10 June 2022

Dear happycamperEssex,
First of all, we would like to thank you on behalf of the THE LEVEL at Meliá Costa del Sol Team for your nice comments regarding your stay with us.
I was so pleased to read that you enjoyed our hotel and facilities. Our passion to deliver beyond and to exceed our guest expectations every day, is the reason why we are proud of our profession.
I have shared your kind comments to all the Team who will be very proud of your remarks.
Looking forward to welcoming you soon.
Sincerely,
Guest Experience Manager

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Reviewed 2 June 2022 via mobile

I have stayed at this hotel two times. During the first stay last year my hot water went out totally during several points of the stay in August of 2021. And there was a significant issue waiting in lines for the elevators. Despite this I decided to give them a second chance.

However during this stay I have found the staff to be varying degrees between bad at their jobs to intentionally rude. Just lower your expectations if you are staying here - it’s definitely not even close to the quality of something like a Marriott or Hilton. The staff gives you about the same level of service as a low cost airline flight crew.

Date of stay: June 2022
Trip type: Travelled as a couple
3  Thank HippoNC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Maria Sanchez Muñoz, Atención al cliente/recepción at Melia Costa del Sol, responded to this reviewResponded 3 June 2022

Dear HippoNC,
Thanks for taken the time to send us your comments regarding your current stay at Meliá Costa del Sol.
As I answered by mail, We would like like apologize for the misunderstanding at breakfast. We do our best to exceed our guests´ expectations and we deeply regret to know that we have not reached yours.
Please, do not hesitate to contact the Guest Experience Department for anything you may need during your stay.
Remaining at your disposal,
Maria Sanchez - Guest Experience Department.

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