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Reviews (966)
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Traveller rating
449
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165
82
50
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All reviews lovely hotel pool opens french guests the check in process family room all inclusive pool area branded spirits meat and fish min walk bottled water relaxing stay animation team buffet restaurant close to the airport salad bar staff
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Reviewed 2 October 2022 via mobile

Hi,
Thank you for an amazing holiday. Its a lovely hotel, excellent, friendly, professional staff. Breakfast amazing.

I’m over with a group from the UK .. your staff remember all of us and are so welcoming.

I’ll definitely be back!

Date of stay: October 2022
Trip type: Travelled with friends
Thank 792sineadg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel- cmanager, Owner at Occidental Torremolinos Playa, responded to this reviewResponded 13 October 2022

Dear Sinead,
Thank you for your positive feedback.

We are delighted to know that you had a pleasant experience during your time with us and that you appreciated our breakfast. Your positive feedback encourages us to continue to maintain the high standards of service which we set ourselves.

We look forward to welcoming you back on a future occasion.
Best regards,


Juan Antonio Romero
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2022 via mobile

Fantastic hotel. Lovely relaxed atmosphere and staff are so accommodating. Beds are so comfortable. Very clean and food is amazing. Would highly recommend this hotel to compliment your trip to Los Alamos

Date of stay: October 2022
Trip type: Travelled with friends
Thank katetM7859BF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 October 2022 via mobile

Our trip was absolutely perfect, the room was fantastic, clean and fresh - amazing view. The service was friendly and very caring staff. The hotel is highly recommended! Great food and drink- will definitely be back!

Date of stay: October 2022
Trip type: Travelled with friends
Thank kellybW8703CR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 October 2022 via mobile

Where to start, the family room option is a joke, sleeps 4 yes but at what cost? With the main bed, a small sofa bed and a cot we had no room to move and no seating except the beds, whilst in this area of the hotel there is also no internet access.
After we paid for the room upgrade to a family plus at our own cost I woke up bitten and found we had an ant infested room, we reported this to the hotel who asked if we had used hot water on them (I didn't come away to work as their pest control) after sending pictures to our holiday rep we finally got maintenance to attend the room but little was done, we got back after dinner to find the ant problem worse so we had to change to our third room of the holiday.
I appreciate we attended close to the end of season however the lack of care the hotel takes and How little they care about guest satisfaction is concerning.
I won't go into as deep detail however to sum up the rest,

WiFi: questionable in areas and unusable in others

Food: ok, only 1/7 nights we had good food the rest was all ok at best

Entertainment: we didn't have any daytime entertainment as it was quiet and close to the end of the month

Splash pool: never open on our visit

Reception staff: not a care in the world and only acted when our holiday rep got involved

Kitchen staff: can't fault, very friendly

Location: not much local but public transport is easy to access

Date of stay: September 2022
Trip type: Travelled with family
Thank GSSSALS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel- cmanager, Owner at Occidental Torremolinos Playa, responded to this reviewResponded 11 October 2022

Dear Guest,
Thank you for your review.

We are sorry for any inconvenience during your stay. Our entire team try to do their best to ensure all guests have an enjoyable stay with us and we regret that this was not the impression you received. We have taken note of your remarks and will be reviewing these issues with our team. Thank you for bringing this matter to our attention and please accept our apologies.

We look forward to welcoming you very soon.
Best regards,


Juan Antonio Romero
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2022

PROS:
Room Decor
Modern Furnishings
Free-Pour Alcoholic Beverages
Pool Design and Size
Location across from beach
Wide Variety of Breakfast Buffet Items

CONS:
Too many fish items in buffet
Some non-fish food items even had a fishy taste
Pool water a little too chilled
Not enough English TV channels (CNN and EuroNews only) in Room
Entertainment (Day and Night)

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank kloder36
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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