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Traveller rating
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All reviews lovely hotel pool opens french guests the check in process family room all inclusive pool area branded spirits meat and fish min walk bottled water relaxing stay animation team buffet restaurant close to the airport salad bar staff
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Reviewed 12 June 2022 via mobile

Travelled to this hotel with our 2 young kids last week, All inclusive. The hotel is at least 30 minutes walk to Torromelinos. There is a small shop around the corner which is quiet expensive. There are a number of restaurants along the beach. No night life or late night bars in the area.
The hotel itself is a lovely hotel with beautiful floral grounds which are kept well, staff are very friendly. Rooms spacious and clean. The entertainment and food let the hotel down. The food was so repetitive and oily.
The kids menu is very disappointing , there was a serious lack of variety mostly pasta and chips. There were no ice lollies or ice creams available to kids outside of meal times. There was a Kids club, we never seen anyone around the pool for kids activities, lacking entertainment for kids. Every day at 3pm a girl did water aerobics that was it. The slides for the kids in the hotel in our opinion were not very safe for younger kids as the steps were metal and kids were falling up the steps and hurting their shins. At night there was a Mini disco which was cancelled on a few occasions and the night it was on it lacked enthusiasm and fun.
The Adult night entertainment was extremely disappointing. The bar area practically empty by 10.30 every night. The Bar staff were excellent but visibly under serious pressure with queues forming and there was nobody on hand to wipe up drink spillages off floors and tables only the bar staff if they got a chance. The glasses in the bar were not clean on occasion.
We really feel for the price we paid we did not get the 4 star experience that we had experienced in previous 4 star hotels.
A special mention to photographer Stefan who was so friendly and polite around the hotel, always a smile and hello. He took great pictures of our family he was excellent and has a lot of patience capturing treasured moments of our kids.
Overall this hotel is not up to the standard of a 4 star. We will not return to this hotel anytime soon.

Date of stay: June 2022
Trip type: Travelled with family
2  Thank MrsIrl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 9 June 2022

Stayed here with family and was very disappointed.
Beautiful grounds rooms clean staff did their best they work very hard.
Food was average and very repetitive.
Entertainment was good and bad with some acts being cancelled .
Children's entertainment not good ,no ice creams at the pool bar or snacks for children and the buffet for children was terrible ,chips,chips,chips.
Pool bar in the evening was ok but for hygiene reasons they want to up the act on keeping the floor clean as it had food and drink spilled and dried in to it also the couch chairs need to be cleaned of food and drink stains..only cleaned in the morning and the plastic glasses weren't cleaned properly.
Hats off to Stefan and his assistant for the lovely photos and his big personally.
I know I'm sounding dissatisfied but compared to other 4 star hotels I've been in I'd only give it 3 stars as I think the food let's it down.
I didn't have a bad experience here but it's my opinion on staying at this hotel.
Would I return to this hotel .. I'd think twice.

Date of stay: June 2022
Trip type: Travelled with family
Thank Alegna1957
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel- cmanager, Owner at Occidental Torremolinos Playa, responded to this reviewResponded 10 June 2022

Dear Guest,
We appreciate that you took the time to share your experience with us.

We are sorry that we were not able to meet your expectations and that you felt disappointed about your stay. We are doing our best to ensure that guests are inconvenienced as little as possible as we work to improve our facilities and services. Please also receive our most sincere apologies for not fulfilling your expectations regarding our cuisine and all-inclusive service. We have reviewed your comments with the departments concerned and are sure they will help us to improve our offer. We work very hard to exceed our guests' expectations and your review encourages us to continue with our efforts to provide you with a more satisfactory experience on a future visit.

However, your enthusiasm for our team is very much appreciated and will be a great source of motivation, we will certainly not hesitate to convey your compliments to all of them.

We thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.

Moreover, we are very pleased that you made the most of our rooftop bar.

We look forward to the pleasure of welcoming you back on future occasions.
Best regards,


Juan Antonio Romero
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2022

The hotel is lovely most the staff are too but the snack side is not good no ice reams during the day for the kids and what will stop me coming back is the birds landing on the foods in snack area and children's area

Date of stay: June 2022
Trip type: Travelled with family
Thank stacey0881
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel- cmanager, Owner at Occidental Torremolinos Playa, responded to this reviewResponded 10 June 2022

Dear Stacey,
We appreciate that you took the time to share your experience with us.

We are glad that you had a pleasant stay with us, however we wish that everything had met your expectations. Our team works hard to ensure that every guest has a fully satisfying experience, and we are always open to suggestions for improvement.

We look forward to the pleasure of welcoming you back on future occasions.
Best regards,


Juan Antonio Romero
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2022

Started for 1 week with partner and 2 children in 2 interconnecting rooms. Rooms were decent but the interconnecting rooms are in a section with no sea view which was disappointing. Paying for the safe is a little tight and no coffee and tea facilities. Overall the rooms really worked for us though and cava and cake for my birthday was a nice touch.
Gym was compact but good just needs a water fountain.
Breakfast wasn’t the best; limited choice of juices, fruits, no smoothies or omelette station.
There are 2 pools which have plenty of loungers around them so none of that nonsense of needing to hunt for loungers. However no lilos or ‘big’ balls allowed in either of the pools which really disappointed the kids and isn’t very family friendly. Animation around the pool wasn’t great also not comparable to an Iberostar. Massages around the pool were lovely and reasonably priced.
Cocktails and bar service good. The evening shows were of a good quality, the hotel is about a 30 minute walk from the centre of Torremolinos which was a nice walk in for dinner and plenty of taxis too.

Date of stay: June 2022
    • Rooms
    • Cleanliness
    • Service
Thank Naomi W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 8 June 2022

I booked this hotel for a staff-weekend and was really pleased with everything.
From the organizing of the rooms, lunch, late-night dinner,etc.. (Thank you, Helena).
To the quality of the food and welcome of all the staff!! BRAVO!

Everyone in the team really appreciated every aspect of this wonderful (but short) staff vacation, especially the late-night buffet that was organized for us (YOU ARE LIFESAVERS, THANK YOU AGAIN AMAZING F&B TEAM)!!!

+ Perfect location, the beach is located right in front of the hotel (We spent most of the time there, as the pool was quite full). Had amazing food and cocktails on the beach!

++Really appreciated HSKP services doing an amyzing job!! Keep it up!

We will come back for sure!!

Date of stay: June 2022
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank soniaj20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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