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Traveller rating
449
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165
82
50
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All reviews pool opens lovely hotel french guests the check in process family room all inclusive pool area branded spirits meat and fish min walk bottled water close to the airport relaxing stay animation team salad buffet restaurant public areas
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88 - 93 of 967 reviews
Reviewed 8 June 2022

I booked this hotel for a staff-weekend and was really pleased with everything.
From the organizing of the rooms, lunch, late-night dinner,etc.. (Thank you, Helena).
To the quality of the food and welcome of all the staff!! BRAVO!

Everyone in the team really appreciated every aspect of this wonderful (but short) staff vacation, especially the late-night buffet that was organized for us (YOU ARE LIFESAVERS, THANK YOU AGAIN AMAZING F&B TEAM)!!!

+ Perfect location, the beach is located right in front of the hotel (We spent most of the time there, as the pool was quite full). Had amazing food and cocktails on the beach!

++Really appreciated HSKP services doing an amyzing job!! Keep it up!

We will come back for sure!!

Date of stay: June 2022
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank soniaj20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 8 June 2022 via mobile

Can’t really fault it really. Only stayed one night because we wanted to be close to the airport for a very very early flight the next day.
Reception staff were friendly and very profesional. Super helpful because we were with elderly parents.
Had lunch in the restaurant, which was buffet service, great selection, hot, well presented and tasty.
Spent the afternoon by the pool , which is so spacious. Lots of families but if you wanted it on the quieter side, there is a large grassy area beyond the pool.
Modern, clean and comfortable rooms with a great shower. Would happily stay here again.

Date of stay: June 2022
Trip type: Travelled with family
1  Thank Tallgingerguy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 7 June 2022

we was here from 22 may 2022 to 29th may 2022

The hotel is amazing staff just perfect food for every taste
our room number was 208 and had the best view with large balcony equipped with all relaxing furniture
the room attendant did an amazing job keeping our room tidy

Room tip: room with the view 208
Date of stay: May 2022
    • Value
    • Cleanliness
    • Service
1  Thank 763carmens
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 5 June 2022

A good quality hotel which was more than acceptable for our family of 4. We travelled in May (UK) half-term and had a lovely time. We originally booked B&B but given the location of the hotel, we found that the seafood restaurants on the front weren't for our kids, so we decided to upgrade to AI, which costs 40 euros per adult and 20 per child per day. It was a great decision for us. The restaurant was fine and the food seemed plenty varied, however, we only had 3 evening meals during our stay so can't say what it was like for the whole week. Lunches and breakfasts were pretty similar most days, but for what we needed it was fine. They have a little kids area in the restaurant, so the kids could serve themselves, which was great. Not sure why UK comments are complaining about being biased to X or Y nation. We felt that it was a good mix of UK, German and Frech guests and the hotel catered well for all. The entertainment team were great with the kids and the hotel had things running at the front pool and most evenings from half 9 until half 10 when most families went to bed. We stayed in a family room, which was in block 2 of 3 at the far end of the property, which was about a 5 min walk (with kids) to the front pool and restaurant. The rooms can be cleaned every day if required and overall the hotel was very clean and they seemed to take great pride in making sure it was kept well.

My only negatives are;
- Location is right at the top of the resort, but we knew this before we booked and is why it was good value. It wasn't too much of an issue as we took scooters for our boys and scooted down to the main areas and got a taxi back, but you need to be mindful of this as there aren't a huge amount (if any) of none seafood-based restaurants around the hotel area.
- Hotel stipulates that you cannot reserve sun beds, but that rule is not applied. The front pool opens around 9am and any sunbeds with parasols have all gone by 9:45am at the latest, most days by half 9. People often reserve them and don't use them until mid-afternoon, which I thought was really bad and unfair on those that would, and the hotel seemed to do nothing to stop it. The rear pool opens at 10am and has the same issue, although it has fewer parasols than the front pool.
- No shower/changing room to use for those on late checkout. It is 50 euros for extending check out to 5pm, which seems high to me, and it also cannot be booked until the day of departure. The hotel could do with a room to get a wash / changed in before heading home.

Overall, we had a lovely stay and we would 100% go back. The hotel is modern, clean and the staff seemed very friendly and took pride in the state of the hotel.

Room tip: Get up early to reserve a sun bed with a parasol at the front pool! It states that this is not allowed but everyone does it!
Date of stay: May 2022
    • Value
    • Rooms
    • Service
1  Thank D672NKjonathanc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 June 2022

Overall pleased with the hotel food as good as buffet can be ( you can’t please everyone) a big problem with the birds flying into the restaurant ( think they need some netting) you have to check for bird poo on your chair / table before you sit down not good to have this near food very bad for hygiene. Also we used the top pool with the small water slides lots of bird poo on the sun beds and floor on our last day we got to the pool as it opened and had to clear rubbish that was there from the day before . We have stayed in many hotels but never had one that doesn’t clean the pool area in the morning,wash and scrub the sun Beds and clean the floor . If you can’t stop the birds it least clear up after them AND KEEP THEM AWAY FROM FOOD
This would stop us staying again .
Other than that it would have been a high review

Date of stay: May 2022
Trip type: Travelled with family
Thank barrymJ5278UC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel- cmanager, Owner at Occidental Torremolinos Playa, responded to this reviewResponded 4 June 2022

Dear Barrymj,
Thank you for taking the time to share your feedback.

With regard to your comment about the pool cleaning procedures, we would like to take this opportunity to clarify that our team carry out a daily cleaning procedure and check the water quality to guarantee optimal hygiene conditions for our guests.

Nonetheless, we are delighted that you appreciated the efforts of our chefs as we strive to satisfy the many culinary wishes of our guests by offering tasty international and local dishes.

We are glad you enjoyed our attractive outdoor area.

We hope that you will return in the future for a more enjoyable stay.
Kindest regards,


Juan Antonio Romero
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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