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All reviews drinks and snacks the ground floor visited this hotel reception staff outdoor pool min walk plenty of sunbeds sun loungers port pools marina cava puerto euros
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Reviewed 15 September 2019 via mobile

Well it’s taken a long time to post a review purely because of holiday blues

I can’t say enough about this hotel but I’ll pick out the best bits

Travelled here as a family of 5 and first impressions of the hotel were good but have to say the hotel is amazing

The staff throughout go over and above to accommodate your needs

The food was brilliant and having 3 fussy eaters my girls ate well

Breakfast had an array of food on offer, one tip go before 10am as this is when it’s busy

The pool areas are very clean the pool itself was always clean

The entertainment staff were just brilliant and believe me they work hard! Lots for the children and adults to do during the day

Every evening the hotel put on live singers who were good and kept guests entertained

The location of the hotel is brilliant with only a short 5 minute walk to the beach and then around 15minutes to the main town

I literally can’t recommend this hotel enough - even been looking for deals for October half term!

Date of stay: August 2019
Trip type: Travelled with family
Thank Hector2011
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
gexmanagermarbellab, Guest Experience Manager at Melia Marbella Banus, responded to this reviewResponded 19 December 2019

Dear Hector,

We highlight appreciate the time that you have taken to share your experience with us and other guests through TripAdvisor because we constantly strive to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed.

We hope to welcome you back in a near future. Do not hesitate to contact us directly in advance.

Kindest Regards.

Juan Dafonte
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2019

Stunning hotel in a brilliant location.

Breakfast was delicious with a huge choice.

Bedrooms were very large and extremely clean. Staff were really pleasant too.

The yoga and pilates classes guided by Jordi were excellent.

Highly recommend this hotel.

Date of stay: September 2019
    • Rooms
    • Service
2  Thank Clare O
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
gexmanagermarbellab, Guest Experience Manager at Melia Marbella Banus, responded to this reviewResponded 19 December 2019

Dear Claire,

We highlight appreciate the time that you have taken to share your experience with us and other guests through TripAdvisor because we constantly strive to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed.

We hope to welcome you back in a near future. Do not hesitate to contact us directly in advance.

Kindest Regards.

Juan Dafonte
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2019 via mobile

We saw the negative reviews before coming to this hotel and were slightly worried that it wasn’t going to meet our expectations but it has been amazing!!!! We had a level family room as a family of 3 with our 6 year old. Our stay has been amazing! He was provided with a kids pack when he arrived which he loved. The pool scene has been great everyday with things for the kids such as a water mat, games and inflatables in the pool. We got an inflatable for the pool from one of the huts outside by the beach. Kids club always looked good with things on in the evening for the kids such as cinema, disco. The drinks are a bit expensive but you are in an expensive hotel! If you don’t want to pay it there are little huts outside the hotel along the beach where you can get large bottles of water for €1 and we brought them back to our room and used them round the pool. The same for ice lollies. More choice at the little huts and cheaper although you can get a few ice creams at the pool bar. We went half board and the food has been the best buffet food we have ever had! Fresh fish and meat cooked at lunch to go with the delicious salads. Our son could have sausage and chips every lunchtime or pasta... although he ate fresh sardines most days. A massive selection of fish and meat to be cooked to your liking. The breakfast was great too.. I had fresh omelettes everyday. My 6 year old enjoyed the bacon and hash browns and the little cakes. I really can’t understand the reviews saying there isn’t much choice! When we ate in the buffet during the evening (you can use half board for lunch or evening meal) there was pizza for the kids and always a few choices of pasta and sauce. Always a pot of paella too. I guess if you want chicken nuggets and burgers then that isn’t there but there were chicken kebabs, and sausage and rolls to make a hot dog! Lots of sweets for the kids too and ice cream. A bottle of wine with our evening meal was reasonable and really nice. The only thing we didn’t think we would book again is the level. Even though it is advertised as the level family - and there is a family area in the level, it is more for adults. The outdoor terrace which overlooks the pool is adults only and you can only get alcohol in the adults section. You could take this into the outdoor level communal area but it was just a garden with seats. Our 6 year old just wanted to be in the pool non stop so we never really used the level. You couldn’t take the food or drinks out of there so we only ever went in on our own for a quick coffee. Adults would use it more as you can have all your alcoholic drinks included. Many sat in there 6-8pm with unlimited drinks. We never used it for breakfast or lunch either as there was so much choice at the main restaurant and didn’t see the point. Think next time we would book a premium family room or a suite. There is a supermarket as you get close to the port which we got some wine and beers for us to enjoy in the room whilst getting ready to go out. No mad rush to get the sun loungers in the morning and we went at peak time. The pool doesn’t open till 10am. Plenty of beds. Walking distance to all the lovely restaurants in Puerto Banús. Our son loved the pirate ship bar and La Bocana was a lovely place to eat. All in all a fantastic place which we will definitely return to!!!

Date of stay: August 2019
Trip type: Travelled with family
2  Thank 893kimberleyr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
gexmanagermarbellab, Guest Experience Team at Melia Marbella Banus, responded to this reviewResponded 30 August 2019

Dear Mrs. Kimberley,

We highlight appreciate the time that you have taken to share your experience with us and other guests through TripAdvisor because we constantly strive to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed.
Your positive comments will help us with our continuing effort to improve the service quality.

We sincerely hope that we have the chance to welcome you again very soon.

Kindest Regards,

Giulia Coraggio
Guest Experience Team

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Reviewed 22 August 2019

Unfortunately myself and my wife were left very disappointed with our stay at the Melia hotel. We stay in hotels all over the world but never have we experienced behaviour like what we witnessed outside this hotel. Baring in mind we were paying €400 per night to stay.

We stayed in one of the “sea view” rooms. Directly below us was a large car park. The first night we were woken up by somebody attempting to break into one of the cars. The person was attempting to smash his way in, striking a rock repeatedly on the side window. This noise kept us awake for a while yet onlookers and security done nothing at all to stop it. On Saturday and Sunday we also missed sleep due to drunks singing and shouting in the carpark, beeping horns. Music playing loudly from car stereos at 4/5 in the morning. We have video evidence of all this as well.

I’m sorry but it’s disgusting. You’re a 4 star hotel in Puerto banus not a 2 star in Benidorm. This sort of behaviour should never occur when you’ve got guests paying good money to stay with you.

When we came down to settle our bill we made the staff aware once again of what had occurred and all they could say was “sorry” in a very unconvincing manner. So clearly all they cared about was taking our money.

It’s a shame because the hotel itself was very nice and we were both very happy until those innocents occurred. However, I’m afraid that spoilt our experience and nothing whatsoever was done to make us feel better. They asked us for a review afterwards and we gave one but as of yet we’ve heard nothing back.

Unfortunately we will not be staying here again when we visit Puerto banus next year.

We are both in our early 30’s and like a late night but we were both left very tired after three nights of disturbed sleep.

I strongly suggest you do something about that car park as I’m sure there’ll be many more complaints in the future if you don’t do something about it.

Date of stay: August 2019
Trip type: Travelled as a couple
Thank Sunseaandsangria88
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
gexmanagermarbellab, Guest Experience Team at Melia Marbella Banus, responded to this reviewResponded 22 August 2019

Dear Sunseaandsangria,

We are extremely sorry that we failed to meet your needs and fulfill your expectations and about the fact you did not have the pleasant stay you deserved.

Unfortunately, the parking behind the hotel is a public area, of which the hotel has no control.

Thank you for taking the time to tell us about your experience during your last stay in our Meliá Marbella Banús.

Kind Regards,

Giulia Coraggio
Guest Experience Team

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Reviewed 21 August 2019

We booked this for a quick weekend away, we knew the weather wouldn’t be great in March hence we booked somewhere with an indoor pool.
The hotel was great, breakfast was really good. Staff were really great even gave the kids a free whale teddy each. Short walk into the main area where there is plenty to do and the beach is just over the road. Car parking spaces were limited but if you waited around 10 mins or so someone always left. Looking forward to booking again!

Date of stay: March 2019
Trip type: Travelled with family
2  Thank Lynnew0111
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
gexmanagermarbellab, Guest Experience Team at Melia Marbella Banus, responded to this reviewResponded 22 August 2019

Dear kheen,

I would like to thank you for such a completely and inspirited review regarding your stay in our Hotel. We hugely appreciate your kind and sincere words.
The entire staff is looking forward to welcome you back again in the near future!

Kindest Regards,

Giulia Coraggio
Guest Experience Team

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