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All reviews old town pool area nice hotel free wifi min walk reception staff golden mile breakfast was excellent mini bar short break nice pool bars and restaurants hen weekend per day sea front malaga airport yogurt
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4 - 9 of 1,768 reviews
Reviewed 5 weeks ago

Hotel was ok, it did what we wanted, rooms are cleaned daily towels changed, rooms need a slight bit updating, marks of the floors dressers etc.No tea or coffee facilities in the room when asked told its 6e a day to rent a kettle, when questioned to why a 4* hotel doesn't provide the receptionist said its a 4* for now??? Pool was is nice but way too small for the amount of people the hotel would hold, people struggle to find a seat around it. 5 minute walk from the beach to a huge promenade. Great little tapas bar two minute walk from the hotel would 100% recommend that. Wouldn't rush back here.

  • Stayed: September 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank NicoleC3629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMAR_RECEP_HO, Director de Recepción at NH Marbella, responded to this reviewResponded 3 weeks ago

Dear Mrs. NicoleC3629,

I want to thank the dedicated time to give us your comments about your last visit and we felt not to have fulfilled your expectations.
Thank you very much for your attention and have a nice autumn.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2018 via mobile

Clean, humple, great location, every thing you need.

It's a good hotel with affordable cost that meets all your reasonable needs.

Location is 3 minutes walk from the main road and in a quiet area.

Attached pics of the surrounding area

Stayed: September 2018, travelled with family
Thank muntherawad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMAR_RECEP_HO, Director de Recepción at NH Marbella, responded to this reviewResponded 8 October 2018

Dear guest muntherawad,

Thank you very much for your time in evaluating our hotel and we are very happy for to have fulfilled your expectations. Our goal is always to do a good job to make our clients feel at home when they are with us. Thank you once again for your opinion and we hope to see you again at Nh Marbella when you need to stay in our town.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2018 via mobile

Odd location. Almost felt as if it is a residential building that was converted. Average service level of staff. Corridor carpet (1st floor) not clean and need attention. Not up to the other NH hotels in Amsterdam for example.

Stayed: October 2018, travelled on business
Thank Ido M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMAR_RECEP_HO, Director de Recepción at NH Marbella, responded to this reviewResponded 2 days ago

Dear Mr. Ido M,

Thank you very much for your time in evaluating our hotel and we felt enormously not to have fulfilled your expectations. Our goal is always to do a good job to make our clients feel at home when they are with us.

Have a nice day.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018 via mobile

If you are just looking for a clean and decent place to sleep as you have appointments in and around Marbella, this is a good location just outside town. Rooms are nice and clean, breakfast is ok . You have a parking as outside it’s difficult to leave the car. And if you walk down the street it’s 5 minutes to the beach

Stayed: October 2018, travelled as a couple
1  Thank Isabell v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMAR_RECEP_HO, Director de Recepción at NH Marbella, responded to this reviewResponded 9 October 2018

Dear Mrs. Isabell v,

Thank you very much indeed for taking your time to evaluate us and for your positive review concerning your recient visit to the Nh Marbella. We appreciate it.

It is a pleasure for us to know that you had a nice stay in our hotel and if you were looking for what you are saying, we are happy to have adjusted to your needs. See you soon.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018

Disappointing would be a fair description of our 5 night stay at this generally clean but totally unremarkable place. However, the fact that so many other reviewers also observe the same disinterested soullessness of the staff and the general experience of the place shows that there is no effort whatever on the part of the management to improve the place. Instead, they engage in brainless responses on Tripadvisor which never address the criticisms and observations of guests. Despite the hotel not being busy at this time of year, the male attendants at check in are completely inattentive to the needs of guests. The gymnasium equipment is frequently out of order and an especially annoying aspect of the gymnasium is the repeated observation of women piling into the changing room/shower facility and usurping the area to the detriment of gymnasium users.These are people who have checked out of the hotel, spent the day in the sun by the pool and then want to use a shower facility before they leave. I saw this on 3 occasions in my brief stay. An intolerable situation for genuine gymnasium users which the management seems to recognise but not address. As it is, the gymnasium is basic and the toilet/shower facilities there very limited.
The bar/ restaurant facilities have been perfectly well described by others as poor and beneath the expected standard of a 4 start hotel and this is fair.
All things considered, there must be better places to spend your money and holiday time. Definitely will not be returning here. And, no, I don't want an inane response from the management of this hapless disappointing dump.

Stayed: September 2018
Thank Willie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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