Worst hotel ever and certainly not worth the 5 star rating it claims.
We paid for a 5 star experience however what we got was no better than a hostel. I will never stay here again.
When we got there nobody offered us a drink, we carried our own bags upstairs and nobody gave us any suggests of restaurants or bars to go to.
The first two nights we had no air conditioning when we complained that our room was 28 degrees and we have had 2 sleepless nights, we were offered 50% off one night. When we said this is not good enough as it hasn't been working for 2 nights and 1 whole day, they retracted their offer and told us to go to another hotel. We asked to speak with the general manager and he refused to speak with us. This is simply unheard of and terrible customer service.
We had to ask for our room to be cleaned every single day and often they forgot to leave us with any show gel and soap to wash our hands! Once when I opened, what was supposed to be a fresh towel, a clump of blonde hair fell out! Disgusting!!!
We once asked front desk to book us a reservation, he did attempt to do so with attitude. When he did not get through to the restaurant he said you will have to try. I have stayed in 5 stars before and they would not ever tell you do something yourself. This is what makes a 5 star.
They also do not advertise that they do not sell alcohol at all in the restaurant due to it being halal. I wish we had known as we really wouldn't have stayed here.
Overall, it was really an unpleasant experience and if you choose to stay here I hope you do not run into any difficulty as the staff are seriously not well equipped as they are rude and condescending. They all seriously need some more training on how to treat a paying customer. This hotel is a 3 star at best.
I personally would recommend Iberostar Hotel Coral Beach. My friend had an issue they upgraded him immediately for the rest of the trip free of charge...now that's great service!!