We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
3 people are viewing this hotel
Booking.com
US$349
View deal
Free cancellation until 27/05/22
Expedia.com
US$350
View deal
Free cancellation until 28/05/22
Reserve now, pay at stay
Trip.com
US$315
View deal
Free cancellation until 27/05/22
Hotels.comUS$350
PricelineUS$346
Destinia.comUS$353
View all 18 deals
Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (793)
Filter reviews
793 results
Traveller rating
237
256
161
73
66
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
237
256
161
73
66
Show reviews that mention
All reviews puente romano nice pool long weekend spa euro
Selected filters
Filter
Updating list...
3 - 8 of 793 reviews
Reviewed 7 December 2021

A lovely relaxing and comfortable hotel, lovely staff, quiet and super clean and comfortable. Breakfast buffet is of high quality and has a great choice. Room service food is also very good and reasonably priced.

Although they don't serve alcohol, that doesn't take away from the enjoyment of the stay as there are plenty of bars in the local are and the hotel is very strategically located.

The only reason I wouldn't give the hotel a 5 * rating is because work was going on to the hotel which we weren't warned about - it would have been nice to know in advance.

Particular thanks to Amelia at reception.

Date of stay: November 2021
Thank 232ranac
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Alanda Marbella Team, Atención al cliente/recepción at Alanda Marbella Hotel, responded to this reviewResponded 5 January 2022

Dear 232ranac,

First of all, I would like to thank you for taking the time to write such wonderful review about your stay with us, and honoring us with the highest score!

We're blown away by your review! I'm delighted to hear that you had such a great experience. Glad our location was ideal for getting around and that you felt so well taken care of by our staff. I look forward to sharing your compliments with our whole team. We are happy to confirm that the works will be completed by the end of Janaury.

We're proud to be your new favorite in the city and we'd love to host you again.

Warmly,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2021 via mobile

5 star quality, service and breakfast. Please ignore all the bad reviews, they are all because this place doesn't serve alcohol, so if you don't care about that, this place is lovely. I've been to many 5 star hotels and this is up there definitely, and the location is fantastic also.

Date of stay: October 2021
Trip type: Travelled with family
1  Thank 637mehdia
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Alanda Marbella Team, Atención al cliente/recepción at Alanda Marbella Hotel, responded to this reviewResponded 5 January 2022

Dear 637mehdia,

Thank you so much for taking the time to write a review about your stay with us, and honoring us with the highest score!!

I'm thrilled to hear that you had an excellent experience and that our service was up to your standard. Happy our location was perfect for your visit and that you were able to make the most of it.
Thank you for pointing that the Alanda Marbella Hotel is a health and wellness-oriented property, free from products derived from pork and alcoholic drinks.

We hope to host you again!!

Warmest regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2021 via mobile

This is a 3 star hotel at best
Terrible service
We had to take our own suitcases to the suite 3302.
The lady at check in did not even give us indications on where was our suite so we had to wonder around the property dragging our suitcases!!!! The concierge service is terrible. The suite is clean but close to the elevators we couldn’t sleep because of its noise! From 1 am to 4 am people come back from night clubbing, then from 5 am, early birds go for their morning work outs on the beach, so there is basically no sleeping time!
The worst is the service, absolutely not a 5 star one! No spa! Minimum breakfast!
Manuka is the only nice place to have breakfast there! Way over priced! The only nice thing about this hotel is the proximity to the puento romano, but then again you should definitely book there!
Never again! This hotel should be rated 3 stars maximum!

Date of stay: September 2021
Trip type: Travelled with family
Thank kawtar s
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Alanda Marbella Team, Atención al cliente/recepción at Alanda Marbella Hotel, responded to this reviewResponded 5 January 2022

Dear kawtar s.

Thank you for your review and feedback. While we’re thrilled to hear that you appreciated the location of the hotel, we regret that the service you received was anything less than exceptional. We strive everyday to wow our guests, but regrettably, at times, we fall short.
We will be sure to share this feedback with our team. I know they will take it to heart. Just to clarify, our guests come and go as they please and we cannot limit the access to the elevators at night . We’d love to host you the next time you visit Marbella and earn your loyalty.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2021

1-When i arrived to this hotel , the A/c isn’t working and we changed the room at night time with my children, unfortunately the next room have same problem and we can’t sleeping until morning , thay sent two technical person and they work 4 hours in room.
Finally we loos around 1 days .
2-alcohol drink isn’t allowed to sell in this hotel , and they don’t inform to customer before reservations.
3- internet connection really it was not good .
4- with all this problems i wanted to have late cheq out till 17 o’clock but thay accept just 15 and the rest should be pay 100 euro .
5-staff is very kindly .

Never I don’t comeback this hotel

Date of stay: September 2021
Trip type: Travelled with family
1  Thank aabbasi2000
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Alanda Marbella Team, Atención al cliente/recepción at Alanda Marbella Hotel, responded to this reviewResponded 5 January 2022

Dear aabbasi2000.

First of all, I would like to thank you for taking the time to write such candid review about your stay with us.

Please accept our most sincere apologies for your recent experience at our hotel. We truly wish we could have had better success with making your stay a more pleasant one. This is not the type of service that we take pride in.

We would like to clarify that we are a health and wellness-oriented property, free from products derived from pork and alcoholic drinks. You can find this information in the general description of the Hotel and also in “The fine print” section.


We have located your room and already have improved anything that was not to the highest standard.

Our team is deeply sorry and we hope that we can have another chance in making your next visit a much better one.

Kindest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2021

Worst hotel ever and certainly not worth the 5 star rating it claims.
We paid for a 5 star experience however what we got was no better than a hostel. I will never stay here again.
When we got there nobody offered us a drink, we carried our own bags upstairs and nobody gave us any suggests of restaurants or bars to go to.
The first two nights we had no air conditioning when we complained that our room was 28 degrees and we have had 2 sleepless nights, we were offered 50% off one night. When we said this is not good enough as it hasn't been working for 2 nights and 1 whole day, they retracted their offer and told us to go to another hotel. We asked to speak with the general manager and he refused to speak with us. This is simply unheard of and terrible customer service.
We had to ask for our room to be cleaned every single day and often they forgot to leave us with any show gel and soap to wash our hands! Once when I opened, what was supposed to be a fresh towel, a clump of blonde hair fell out! Disgusting!!!
We once asked front desk to book us a reservation, he did attempt to do so with attitude. When he did not get through to the restaurant he said you will have to try. I have stayed in 5 stars before and they would not ever tell you do something yourself. This is what makes a 5 star.
They also do not advertise that they do not sell alcohol at all in the restaurant due to it being halal. I wish we had known as we really wouldn't have stayed here.
Overall, it was really an unpleasant experience and if you choose to stay here I hope you do not run into any difficulty as the staff are seriously not well equipped as they are rude and condescending. They all seriously need some more training on how to treat a paying customer. This hotel is a 3 star at best.
I personally would recommend Iberostar Hotel Coral Beach. My friend had an issue they upgraded him immediately for the rest of the trip free of charge...now that's great service!!

Date of stay: August 2021
    • Sleep Quality
    • Rooms
    • Service
Thank millerao
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Alanda Marbella Team, Atención al cliente/recepción at Alanda Marbella Hotel, responded to this reviewResponded 7 January 2022

Dear millerao,

First of all we would like to thank you for taking the time to share your candid experience with us.
We would like to clarify that we are a health and wellness-oriented property, free from products derived from pork and alcoholic drinks. You can find this information in the general description of the Hotel and also in “The fine print” section.
We are sorry to hear the hotel did not meet your expectations. As you can see from other guest´s reviews we are generally known for our exceptional attention to detail, and we regret that we missed the mark this time. We want to thank you for taking the time to write a review that will help to improve our service in the future.

Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews