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Reviews (1,152)
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40 - 45 of 1,152 reviews
Reviewed 22 January 2018

5 star prices 2 star service cheapest sandwich 12 euros 2 drinks with mixers 24 euros. Rooms not cleaned properly. Toilet by swimming pool left dirty and soap dispenser not refilled for days. Food either over cooked or under cooked. Hotel miles away from any where . Restaurant staff were great bar staff miserable and head one just rude.

Stayed: September 2017
8  Thank jansagran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Monteros M, Director General at Los Monteros Spa & Golf Resort GL, responded to this reviewResponded 4 weeks ago

Dear Mr. Jansagran,

Thank you for taking the time to share your experience with us. Your feedback is very important for us, as it helps us to improve our services and facilities. We really appreciate your remarks about your experience in our Hotel.

Nevertheless, we are really surprised about your comments, as our guests always congratulate us for our great service, food quality and cleaning standars. Please, accept our apologies for any inconveniences caused.

We really look forward to welcoming you very soon so that you could change your impressions.

Los Monteros staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the near future.

Yours faithfully,

Fernando Al-Farkh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2018 via mobile

We have just returned from this lovely hotel. We are regular guests at the Los Monteros and every time it gets better. Everything about the hotel is fantastic and we would recommend this hotel to anyone. We were actually here for a birthday and the hotel made it extra special as usual. Thanks again for making our stay very memorable. We will be returning soon!

Kind Regards.

Paul.

Stayed: January 2018, travelled as a couple
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Monteros M, Director General at Los Monteros Spa & Golf Resort GL, responded to this reviewResponded 22 January 2018

Dear Mr. Paul C,

Thank you for your kind comments. It is a privilege to read your review about your recent stay with us: "the hotel is fantastic and we would recommend this hotel to anyone". Thank your for recommending us!

We will inform our staff about your motivating remarks. Our aim is to offer our guests a pleasant stay. Therefore, we are proud to hear that we have exceeded your expectations.

Thank you for trusting Hotel Los Monteros 5*GL!

We hope to welcome you once more very soon.

Kind regards,

Fernando Al- Farkh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2018

Does the job but doesn't have a wow factor. Great breakfast, private beach club (although didn't expect to pay extra for use of this facility which is accessed by golf buggy), fantastic grounds to wonder around, and a nice welcome.

Stayed: May 2017
Thank Monty6678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Monteros M, Director General at Los Monteros Spa & Golf Resort GL, responded to this reviewResponded 23 January 2018

Dear Mr. Monty6678,

First of all, we would like to thank you for sharing your recent experience at Hotel Los Monteros 5*GL.

We really appreciate your sincere comments about our establishment. Our main aim is our guests’ satisfaction so we will inform our team about your remarks in order to keep on improving our services and facilities.

We would be delighted to welcome you very soon in our hotel in your next visit to Marbella in order to offer you our improved services and facilities.

Yours faithfully,

Fernando Al-Farkh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2018

Although we have been guests at Los Monteros Hotel many times, this is our first stay in December. This included the New Year Gala Dinner and Party, which we couldn't fault. The 5 course dinner was superb and the band was excellent. The Salon Reale looked magnificent. We thoroughly enjoyed the traditional grapes at midnight. Completely different from our Scottish heritage. Fabulous atmosphere with a mixture of nationalities and age groups. As usual everything was perfect. Staff couldn't do enough to assist us throughout our stay. We certainly would have no hesitation in returning in December to celebrate next New Year.

  • Stayed: December 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank JSKStirling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Monteros M, Director General at Los Monteros Spa & Golf Resort GL, responded to this reviewResponded 23 January 2018

Dear Mr. JSKStirling,

Thank you for your kind comments. It is a privilege to read your review about your recent stay with us.

We will inform our staff about your motivating remarks. Our aim is to offer our guests a pleasant stay. Therefore, we are proud to hear that we have exceeded your expectations.

Thank you for trusting Hotel Los Monteros 5*GL!

We hope to welcome you soon.

Kind regards,

Fernando Al- Farkh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018 via mobile

We enjoyed our stay here at los monteros, decent room, good food and nice bar area to sit in for a glass of wine. Lovely beach club 'la cabana' just down the road, however be prepared to pay a fair amount for a full day out here, slightly overpriced in my opinion, but possibly worth it given the beautiful setting? The only downfall would be I feel the hotel lacks life/ atmosphere.

Stayed: April 2017, travelled as a couple
Thank jordanvsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Monteros M, Director General at Los Monteros Spa & Golf Resort GL, responded to this reviewResponded 23 January 2018

Dear Mr. jordanvsmith,

Thank you for choose Hotel Los Monteros 5 * GL on your recent visit to Marbella. We appreciate your comments, as they help us to improve our services and facilities.

Regarding your comment about the hotel lacks life/ atmosphere., we inform you that we work on it to give you a solution in the shortest possible time. Our goal is to exceed the expectations of our guests.

We hope you enjoyed a pleasant stay on the Costa del Sol.

We would be happy to see you again in our establishment in the near future.

Sincerely,
Fernando Al- Farkh
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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