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14 - 19 of 2,635 reviews
Reviewed 6 January 2022

Top hotel! Amazing breakfast, location and workers. It was a pleasure to stay in Don Pepe and this for the second time.
Very quiet and relaxing place with a beautiful garden, bar and fantastic restaurants!
Even when reporting to the reception that we had a bad mattress on the bed and getting up with back problems, there was a new mattress on the bed a few hours later, resulting ... no more back pain!
We will definitely come back for a 3rd time.

Date of stay: December 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank HGMBAJ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Abel Lopez, Otros at Hotel Don Pepe Gran Melia, responded to this reviewResponded 7 January 2022

Dear HGMBAJ,

First of all, thank you for choosing Hotel Don Pepe again to enjoy your stay in Marbella and reviewing your experience with us.

What a pleasure to read your flattering comment. We feel sincerely happy to know that you fully enjoyed your experience with us, our greatest goal is your satisfaction and knowing we got to exceed your expectations leaves us feeling very proud. We are glad to know you were able to relax after this crazy year we have all lived.

We look forward to welcoming you back to your home in Marbella: Hotel Don Pepe, a Gran Meliá Hotel.

Greetings from the heart,

Abel López
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2022

Mini holiday and we stayed a few days after Christmas on a Half Board basis. At reception we upgraded to the Red level which gave us a room on a high floor. Although the room was perhaps the smallest we have ever stayed in but the view was spectacular.

Date of stay: December 2021
    • Value
    • Rooms
Review collected in partnership with Meliá Hotels International
Thank DARDec2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Abel Lopez, Otros at Hotel Don Pepe Gran Melia, responded to this reviewResponded 3 January 2022

Dear DARDec,

Thank you very much for choosing Hotel Don Pepe, Gran Meliá for your stay in Marbella and for taking your time to share your recent experience with us.

We are thrilled you loved our location, it is true that we have an excellent location in the sea front promenade. I would like to inform you that, unfortunately, due to Covid, we were forced to stop our renovations project. We are sorry for the inconveniences this situation may have caused you and we do thank you for your honest feedback, on which we base our improvement and our learning in order to exceed our guests' expectations

We would be delighted to have another opportunity to welcome you back. Please, do not hesitate to contact us in advance to find the room that best suits your requirements.

Greetings from the heart,

Abel López Ybarra
Guest Experience Manager

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Reviewed 29 December 2021

Beautiful hotel with very friendly service and fantastic restaurant. The hotel has a fantastic location right on the sea. A well-maintained garden and outdoor swimming pool. The indoor pool unfortunately has some deferred maintenance.

Date of stay: December 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank tonprive
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Abel Lopez, Otros at Hotel Don Pepe Gran Melia, responded to this reviewResponded 31 December 2021

Dear Mr. Tonprive,

On behalf of the whole team of Gran Meliá Don Pepe it is a real pleasure to transmit you my most sincere gratefulness for taking your time and sharing your experience at the hotel with us and Booking.com's community.

In relation to your comments, we are glad to know that you enjoyed our swimming pool and gardens area. Also your highlight about the hotel location and our staff, it is always an honor to know our hard work is so well valued. Furthermore, I would like to inform you that your satisfaction with our indoor pool facilities is what matters the most to us and that your comments will be taken into consideration in order to improve that service.

We are all sincerely looking forward to welcoming you back soon to your home in Marbella: Gran Meliá Don Pepe!

Greetings from the heart,

Abel López Ybarra
Guest Experience Manager

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Reviewed 7 December 2021

so good it was a grey good stay we had all we needed and the service was on top ... i think it was worth the money and hopeful we will come soon again .. maybe the only thing is orientation maybe a sign where the breakfast lokation is and how to get to the poll area

Date of stay: November 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank 50dela
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Abel Lopez, Otros at Hotel Don Pepe Gran Melia, responded to this reviewResponded 10 December 2021

Dear 50dela,

First of all, thank you for choosing Hotel Don Pepe for your stay in Marbella and reviewing your experience with us.

What a pleasure to read your flattering comment. We feel sincerely happy to know that you fully enjoyed your experience with us, our greatest goal is your satisfaction and knowing we got to exceed your expectations leaves us feeling very proud.

We do thank you for your honest feedback, on which we base our improvement and our learning in order to keep offering 5 stars experiences.

We look forward to welcoming you back to your home in Marbella: Hotel Don Pepe, a Gran Meliá Hotel.

Greetings from the heart,

Abel López Ybarra
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2021

We visited for five nights mid-October (second visit) and stayed in an Ocean View suite. The room was exceptionally clean and well-appointed. One of the largest baths I have ever come across in the bathroom. The staff and facilities/catering in the Red Level lounge were great, including breakfast, as well as the bar downstairs. However, above all, the combination of lovely staff, location and facilities actually makes you feel quite special - an endorsement indeed and unlike most hotels we have stayed in. Definitely a hotel we will return to!

Date of stay: October 2021
    • Rooms
    • Cleanliness
    • Service
Thank KCOP
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Abel Lopez, Otros at Hotel Don Pepe Gran Melia, responded to this reviewResponded 27 November 2021

Dear Mr. KCOP,

It is a real pleasure to thank you on behalf of the entire team of Gran Meliá Don Pepe for taking your time as for sharing your last experience with us and TripAdvisor's followers!

In relation to your comments, I am sincerely happy regarding your likeness of the luxury of the Red Level and hotel facilities, as well as our location and breakfast! Our greatest goal is your satisfaction and knowing we got to exceed your expectations leaves us feeling very proud.

We are all looking forward to welcoming you back soon to your home in Marbella!

Greetings from the heart,

Abel López
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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