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Reviews (2,472)
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Traveller rating
1,715
499
159
48
51
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2 - 7 of 2,472 reviews
Reviewed 18 October 2020

We were meant to stay at the Puerto Banus property but where upgraded to this hotel instead. Spend a lot of time at the hotel enjoying the pool and dining facilities, I could not recommend more this hotel for a relaxing holiday at the sea. The staff at the hotel were always super friendly and helpful and we felt always very well taken care of. We'll be back.

Date of stay: July 2020
    • Sleep Quality
    • Rooms
    • Service
Thank Annuka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2020

Location is very good. You can walk to the Old City of Marbella plenty of restaurants and shops, also the promenade facing the beach is nice. The rooms are a little bit old but comfortable. Swimming pools and services are very good. Parking is ok (in summer you must look for a place at the shadow). Breakfast is excellent and the staff perform very well.

Room tip: Always facing the beach!
Date of stay: October 2020
    • Value
    • Sleep Quality
    • Service
2  Thank josemastertraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2020 via mobile

We stayed for three nights. Really enjoyable experience; can not fault the hotel at all. The pool area is spacious and relaxing. They take COVID super seriously - they have done everything possible to ensure a safe and hygienic environment. Breakfast staff were really nice and attentive. 3 days felt like a week it was such a nice environment.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank julesw806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abel Lopez, Other at Hotel Don Pepe Gran Melia, responded to this reviewResponded 4 October 2020

Dear Mr. julesw806 ,

It is a real pleasure to thank you on behalf of the entire team of Gran Meliá Don Pepe for taking your time and sharing your warm full of kindness words in relation to your last stay with us in Marbella.

We are all sincerely happy as well as delighted to know of your joy as satisfaction during your 3-day trip to la Costa del Sol with us, specially if we have been able to generate an unforgettable experience!

Moreover, we are absolutely glad to know that you felt safe with our COVID protocols as health is the most important value at the moment.

Mr. julesw806 , we are all sincerely looking forward welcoming you back soon to your home in Marbella: Gran Meliá Don Pepe!

Greetings from the heart,

Abel López

Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2020 via mobile

I booked 3 nights last week, extended to 4, and this hotel is quite possibly the best hotel I ever stayed in for overall experience. Being Ambassador level with Marriott, Diamond with Hilton, and many more, I typically stay in hotels 150+ times a year and this was by far the best overall experience of any hotel I can remember. The layout of the ground floor lobby, bar, gardens and pool has been really well thought out and very open and fresh. Red level room with sea view was again modern and fresh, but the most impressive part was the service. Even before COVID, this would be great service, but everyone in the hotel was happy, enthusiastic, smiling and did everything they could to make my stay perfect despite the COVID restrictions across all Spain. Special mention is deserved for the maids, who were always accommodating and happy. Waiting staff for breakfast and red lounge just the same. Every member of staff around the pool was exceptional.. specifically the gentlemen helping with towels and providing bar service. Nothing was too much trouble, and always with a smile. Of course I’ve stayed in remote desert islands that might be more exclusive, or city centre hotels with more formal 5 star service, but as said earlier, I cannot recall a better overall experience. Best hotel in Marbella and all of Spain for sure. Will certainly return. Thanks for a great experience

Date of stay: August 2020
Trip type: Travelled solo
Thank Mdp77361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abel Lopez, Other at Hotel Don Pepe Gran Melia, responded to this reviewResponded 25 August 2020

Dear Mdp77361,

It is a real pleasure to thank you on behalf of the entire team of Gran Meliá Don Pepe for taking your time and sharing your warm full of kindness words in relation to your last stay with us in Marbella.

We are all sincerely happy as well as delighted to know of your joy as satisfaction during your trip to la Costa del Sol with us, specially if we have been able to generate an unforgettable experience!

Moreover, we are absolutely glad to know that you enjoyed the fully renovated facilities and felt pampered by our passionate staff, specially taking into account your extensive experience with 5 star hotels aorund the world

Mdp77361 , we are all sincerely looking forward welcoming you back soon to your home in Marbella: Gran Meliá Don Pepe!

Greetings from the heart,

Abel López

Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2020

Properly the best Hotel I have stayed on in whole Spain. The service as well as the restautrants was absolutely top class. The garden was a chapter itself and the cleaning of the pool area was top as well.
We will absolutely visit that hotel again - hopefully when covid 19 is history.

Date of stay: July 2020
Review collected in partnership with this hotel
Thank JesperSkov2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abel Lopez, Other at Hotel Don Pepe Gran Melia, responded to this reviewResponded 12 August 2020

Dear Mr. JesperSkov2020,

It is a real pleasure to thank you on behalf of the entire team of Hotel Don Pepe for taking your time and sharing your warm words in relation to your last stay with us in Marbella.

We are delighted reading your kind words: "Exelent Hotel'' and we are really glad to know that you enjoyed the restaurant ERRE as well as our beautiful gardens.

Mr. JesperSkov2020, we are all truly looking forward welcoming you back soon once again to your home in Marbella: Hotel Don Pepe!

Greetings from the heart,

Abel López
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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