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Reviewed 13 July 2018 via mobile

Puente Romano is quite a massive Hotel where I believe recently the Nobu Hotel has also opened up. We stayed there last year, the rooms were nice. We had a room overlooking the beautiful courtyard which had restaurants like Nobu, Thai Gallery, & 3 other restaurants, one of them being a Michelin Star. We dined in Nobu & Thai gallery where the food was outstanding. The bar in that area was buzzing and a very cool place to hang out 7pm onwards every day. They had quite a variety of restaurants around the hotel including Cecilios, a gluten free restaurant from Madrid. There beach had a really famous restaurant from Ibiza called El Chiringito.

The Hotel beach is not the best. It would be better to drive 10-15 mins away to find a better beach. The rooms were a little old, require renovation. Our room had a balcony( which I believe now has become the Nobu Hotel) But, the hotel service was world class. The hotel is approximately a 10 mins drive from Puerto Banus. Would definitely stay here again.

Date of stay: August 2017
Trip type: Travelled as a couple
Thank VaibhavS1008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puente Romano M, Director General at Puente Romano Marbella, responded to this reviewResponded 20 July 2018

Dear guest,

Thank you for taking your time to share your thoughts and comments with everyone. All the restaurants in the Hotel have made a great impression and even a better atmosphere for our guests. Our priority is to ensure that our guests are made to feel special and that they take away with them nothing but wonderful memories.

Your willingness to return is very motivating to all of us and we look forward to welcoming you back to Puente Romano.

Best regards,

Jorge Manzur
General Manager
Puente Romano Marbella
manzur@puenteromano.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2018 via mobile

Puente Romano is stunning hotel with about 6 restaurants and bars surrounding a stunning courtyard / square with a great atmosphere for evening dinning and drinks...

2 miles from Marbella and puerto banus which are stunning with loads restaurants and bars but recommend taxis, too long a walk across beach pathway.

All restaurants in hotel cater for gluten free diets. One has full menu for gluten free.

For wheelchair users and restricted mobility (and pushchair users):
Disabled rooms are large and great for wheelchair users with wheel in shower, pull down shower seat but inch and half step on entrance into room.

Hotel grounds all stunning and accessible with ramps everywhere but you will need to find way around and some ramps are very steep and some cobble stones so will need help in wheelchair.

Main pool is lovely with great lift into pool for disabled but lot of steps up to pool area so need to go around outside hotel to get to pool (about 300 mtrs)

There is another pool and may be more pools but small step up to it and no disabled lift into it.

All staff are great and happy to help with anything.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank RVowles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puente Romano M, Director General at Puente Romano Marbella, responded to this reviewResponded 20 July 2018

Dear guests,

Thank you for choosing Puente Romano during your recent stay in Marbella. We are so pleased that you enjoyed your stay and in general you were happy with our services and we could live up to your expectations.

It is always very important to receive your comments and learn about the services we offer to our guests and how to achieve excellence. We have made several recent changes to our resort in order to further satisfy our visitors and make their stay fun and comfortable, however we will keep working hard to make it easier for our valued guest with special needs.

We hope to have the pleasure of welcoming you again in the near future.

Kind regards,

Jorge Manzur
General Manager
Puente Romano Marbella
manzur@puenteromano.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018

Best hotel ever . Everything was perfect from the moment you step in till the moment you leave . Unforgettable moments! Don't know where to start super friendly staff very helpful amazing rooms where cleanliness and comfort is number 1 .restaurants in hotel are superb quality of food is great and there is everything for everyone wether you are with a young family or with teenagers or adult children you will have an amazing time .
Ceveriano fron the concierge department was amazing he gave us a lovely welcoming and a lovely tour to our rooms .

Room tip: Garden view is quieter
Date of stay: June 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank alliahf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puente Romano M, Director General at Puente Romano Marbella, responded to this reviewResponded 20 July 2018

Dear guest,

Thank you for your delightful review of Puente Romano and for awarding us your top score! I am thrilled that we exceeded your expectations and that we provided comfortable accommodation during your stay. It is very delightful and encouraging to read how highly you valued the great service provided by the team, and especially by our fantastic bellboy Severiano, as well as the Restaurants.

Thank you again for your perfect compliments, on behalf of the entire team we look forward to welcoming you back to Puente Romano.

Kind regards,

Jorge Manzur
General Manager
Puente Romano Marbella
manzur@puenteromano.com

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Reviewed 29 June 2018

We spend a week in this amazing resort every year. Its the holiday I look forward to most. Every time we go back they have upgraded the resort.

Last year Nobu opened and this year the Nobu hotel had opened, which great for the young hip crowd as its positioned around the plaza. A bit too noisy at the weekend as its very busy with live music and several bars and restaurants.

The new restaurant on the beach is amazing cool vibe and great food. The rooms are spacious and clean. All the staff from the reception to the general manager offer great service and always with a smile, nothing is too much trouble.

I look forward to see see the changes when we visit in 2019.


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Room tip: I would choose a junior suite with a sea view.
Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank smedley26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puente Romano M, Director General at Puente Romano Marbella, responded to this reviewResponded 19 July 2018

Dear guest,

Thank you for sharing your thoughts about Puente Romano. It is a pleasure hosting you at Puente Romano Marbella every year; Being our very valued guest we take your comment very seriously, they are a motivation to all of us.
I agree that El Chiringuito is a truly delightful dining venue with the stunning views over the Mediterranean Sea, now we have also Petit Sea Grill where you can find amazing small dishes from Spain. We will keep working hard to continue improving year by year and exceed your expectations.

Looking forward to welcoming back in 2019.

Kind regards,

Jorge Manzur
General Manager
Puente Romano Marbella
manzur@puenteromano.com

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Reviewed 25 June 2018

Great hotel, clean rooms, housekeeping is fine, good service, kids/babies are more than welcome - they can walk around in the beautiful garden, perfect babysitting service, fine dining - 5 restaurants.
We love this place!

Room tip: Request for a room nearby the sea because of the noice at the bar
Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank happyyyy2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puente Romano M, Director General at Puente Romano Marbella, responded to this reviewResponded 19 July 2018

Dear guest,

It is a great pleasure to receive your positive feedback, we are very happy that you had a great stay and our services achieve your expectations. The satisfaction of our guest is our top priority and we are very motivated to continue working to provide the best experiences.

We look forward to host you again soon!

Best regards,

Jorge Manzur
General Manager
Puente Romano Marbella
manzur@puenteromano.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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