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“great place to be”
Review of Hanz und Franz

Hanz und Franz
Ranked #10 of 161 Restaurants in Weimar
Certificate of Excellence
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 4 October 2018

friendly service, the foot was fresh and tasty, the restaurant is not so big but a nice place. outside is a german beer garden, i recoment this restaurant

    • Value
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    • Food
Thank kimkim724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 129 reviews

Reviewed 29 July 2018

Chose this restaurant based on the positive reviews on its food, but the owner decided rather to kick us out without serving anything but two rounds of drinks. I never experienced a lower level of customer orientation.
When we arrived, the small beer garden was full expect two tables, the restaurant inside was more or less empty. We ordered and the drinks arrived, after some while we ordered another round of drinks. So far so good. After one and a half (!) hour we were asking the waitress about the status of our food. I need to mention, that we ordered simple spaghetti with olive oil for our 3-years old daughter. Her answer was a kind of apology, meaning that today they are very busy but now our food will be the next. I asked when exactly "next" will be. As a reaction to this question, she disappeared and the owner cam out and asked what is the problem. Explaining again that we waited for one and a half hour, his reaction was "don't you see how busy it is today?" and "we prepare everything fresh and this takes time". My wife asked how can it be, that simple pasta for a kid need such a long time and why it was not told us before? Seems complaining his customer orientation made him very angry (some would say aggressive), finally he snobbishly said: "ok, you pay your drinks an leave, I will not give you anything to eat". Shocked by such a reaction and seeing our daughter crying because she was hungry and knowing she will not get her pasta, things turned out in arguments more worse. In fact it ends that we had to pay for the drinks and left without any food (my appetite was gone anyway) and my wife (she is Chinese) got an "advice" from the owner, that the "Asia imbiss" down the road will surely still serve food for us. I keep it to yourself to judge this...
Needless to say we will not go there anymore. But worth to mention, that this was the only bad experience we've made during our 3 week vacation in Germany.

    • Value
    • Service
Thank joergp451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
superurban, Inhaber at Hanz und Franz, responded to this reviewResponded 30 July 2018
Google Translation

Ich antworte auf deutsch, da Sie aus Sachsen in Deutschland kommen! Ihre Bewertung wurde von Ihnen aus Rache geschrieben, sie ist unwahr und wurde uns im Vorfeld bereits angedroht! Ich gehe hier nicht auf Details ein.
Wichtig ist, Sie haben sich unmöglich verhalten, haben in Worten die ich HIER nicht wiedergeben möchte, den Chef und die Mitarbeiter beschimpft! Erst als wir die Polizei holten verliessen Sie unser Restaurant.Eine Anzeige gegen Sie und Ihren Begleiter ( Vater) ist ja bereits erstattet! Sie haben bei uns Hausverbot, im Interesse unserer anderen Gäste ist ein Verhalten wie das Ihre nicht zu tolerieren!

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Reviewed 9 September 2017

Hanz und Franz.Everything was very tasty, we liked the atmosphere and the waiters are very attentive and polite.

1  Thank nivanavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2017

...cause the portions are huge.

Place was very busy on a weeknight, seemingly popular with the locals. The restaurant has a quaint atmosphere with communal tables and friendly and efficient service. The food is of average quality, sauce was convenience, massive dumplings were cut up into slices (you´d do that when you fry them up in a pan but those were fresh), meat was tender and well cooked.

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Thank DrFerdinandMaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
superurban, Inhaber at Hanz und Franz, responded to this reviewResponded 14 April 2017
Google Translation

Werter Gast,
danke für Ihre Bewertung. Da Sie offenbar Deutsch sind und Ihre Bewertung nicht von einem englischen Muttersprachler verfasst wurde, werde ich deutsch antworten.
Es verwundert mich sehr dass Sie Klöße (nicht Knödel) in Scheiben bekommen haben, so etwas gibt es bei uns nicht...Auch haben wir das noch nie irgendeinem Gast serviert!
Was war mit der Soße? Sie wird bei uns frisch aus dem Braten gezogen.
Haben Sie eventuell nicht unser Restaurant besucht?
Danke für Ihr lob, Kritik ist gut und wichtig, aber bei hier ist doch einiges nicht ganz klar...

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Reviewed 6 October 2016

we been there for dinner, perfect service with a truly good waitress, the food was great, homemade to perfection! also a place to enjoy! we will be there again at the next weimar visit!

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1  Thank genesis22016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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