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Reviews (1,193)
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3 - 8 of 1,193 reviews
Reviewed 26 March 2019

Very convenient to get to the hotel from the train station in the city tram. Rooms clean and spacious, hygienic and equipped with towels every day. Good restaurant service with open breakfast, and good food in the evenings. I especially emphasize the fine attention of the team in charge.

Room tip: To request a room with a good view, it is necessary to ask for it, since half of the rooms have a view towards the interior of the block.
Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank 1957luisalbertosell
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thomas N, Manager at Mercure Hotel Gera City, responded to this reviewResponded 31 March 2019

Dear Guest,

Thank you very much for your comment.
We are happy to hear you felt very well during you stayed with us.
It's great that you enjoyed to be here and we hope you come back as soon as possible.
It would be a pleasure for us.

Kind regards,
Thomas Nagel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2019

Very nice stay, courtesy of all the staff, professional, clean, with a great breakfast. Also suitable for business and family, close to the city center, 5 minutes by tram / bus or 20 minutes on foot. Near the part of the ancient city and a beautiful park.

Date of stay: February 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Danytavel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thomas N, Manager at Mercure Hotel Gera City, responded to this reviewResponded 28 February 2019

Dear Guest,

Thank you very much for your comment.
We are happy to hear you felt very well during you stayed with us.
It's great that you enjoyed to be here and we hope you come back as soon as possible.
It would be a pleasure for us.

Kind regards,
Thomas Nagel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2019 via mobile

Great hotel with excellent staff! I left my iPhone charger after departing and the staff took the time to mail it to me in France with no charge. Not enough praises for a establishment that goes outside of their duties to make the customers life easier. Thank you Pentahotel Gera!

Date of stay: February 2019
Trip type: Travelled on business
Thank Gkotowich
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thomas N, Manager at Mercure Hotel Gera City, responded to this reviewResponded 28 February 2019

Dear Guest,

thank you very much for your comment.
We try our best to make your stay pleasent and to keep your journey
in a good memory for you.

Kind regards,
Thomas Nagel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2018

The large "penta suite" has two adjacent rooms, one with a large queen size bed, the other with two couches that can be used as beds, too. Both have large flatscreen TVs that could connect with our mobile phones, so we could watch Netflix while our toddler was fast asleep "next door". Mattresses are a little on the stiff side of things. Each room of the large suite has their own bathroom. The included soaps and stuff in the bathrooms were nothing to write home about but would suffice if one would forget their own supplies.The direct access to the parking garage via the elevator was a nice touch. Central Air conditioning worked quietly and efficiently, but is switched off by default when you first enter your room.Everything was very clean, albeit a little " lived in". The food we ordered to out room was pricey but very good. The staff was very friendly and helpful with anything we as a family with a toddler might need - much more friendly than you normally encounter in this city's service industry and it's usually very direct, rustic charms.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sightsee35643987363
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thomas N, Manager at Mercure Hotel Gera City, responded to this reviewResponded 23 November 2018

Dear guest,

Thank you very much for your comment.
We are happy to hear you felt very well during you stayed with us.
It's great that you enjoyed to be here and we hope you come back as soon as possible.
It would be a pleasure for us.

Kind regards,
Thomas Nagel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2018

I was pleasantly surprised, friendly staff, clean room and a good breakfast...A short walk from the town centre, to good restaurants and pubs...The close proximity to the kitchen gardens allowed chill time...

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Compass56754668977
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thomas N, Manager at Mercure Hotel Gera City, responded to this reviewResponded 23 November 2018

Dear guest,

Thank you very much for your comment. It's a great feeling to get a good feedback from our foreign visitors. We try our best to make your stay pleasent and to keep your journey in a good memory for you.

Kind regards,
Thomas Nagel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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