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1 - 6 of 17 reviews
Reviewed 9 February 2016

All in all, the hotel is a cute building, a bit far from the city centre but with very easy access. Rustic atmosphere at the restaurant and the hallways.
Bear in mind that there is no elevator and the stairways are tiny.
It is a 3star hotel, so I was not expecting luxurious amenities and toiletries BUT one cannot negotiate with safety standards.
I booked through booking.com an economy single so I was expecting a smallish room. I was given a very small attic room (room 33). The inclined ceiling reduced its already restricted living space by an extra 30%; I could not take more than three steps to any direction before bumping to something.
There was no fridge.
Major issues:
a) I knocked my head on the ceilling twice while standing up from my bed. I reported that to the receptionist (twice) but she told me that there was no available room.
b) its toilet was also tiny, but that was the least of my worries. It was heated by an electric heater (with no IP protection) positioned directly above the sink and less than 50cm away from the shower! The shower's glass screen was inadequately positioned lower, so every time I took a shower I was always afraid of a possible electrocution.
c) a complimentary bottle of sparkling water was placed at the desk as a gesture of hospitality. Indeed, that was a good gesture...The only problem was that water was NOT suitable for consumption having already expired (I stayed in the hotel in February 2016 and the bottle's expiration date was December 2015).

All the above are health and safety hazards that cannot be tolerated or negotiated with. Hotel management should take immediate measures to improve safety.
Please see attached photos.

Room Tip: Avoid room 33.
  • Stayed: February 2016, travelled on business
    • Location
    • Rooms
    • Service
5  Thank ZPtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie B, Leiter Front Office at Hotel Benger, responded to this reviewResponded 28 November 2016

Dear Guest,

Thank you for rating our hotel.
So here is our comment on your review.

Our economy rooms are samller than our standard rooms. And room No. 33 is one of this. Please ask for a standard room next time and you will have more space during your stay.
The position of the electric heater is authorized from the fire saftey agency so there is no danger of getting a electrocution.
The expiration date of the sparkling water was a failure of our housekeeping. And we have to apologize for this mistake. Of course, we don't want that you drink this water. Please inform the reception next time, so we can give you a fresh bottle.

Best regards
Team Hotel Benger

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Reviewed 6 August 2018
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  • Stayed: August 2018, travelled with friends
    • Value
    • Cleanliness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie B, Leiter Front Office at Hotel Benger, responded to this reviewResponded 7 August 2018
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Reviewed 18 June 2018
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Room Tip: Vraisemblablement les chambres vers l'arrière sont les plus calmes.
  • Stayed: June 2018, travelled on business
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2017
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  • Stayed: June 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie B, Leiter Front Office at Hotel Benger, responded to this reviewResponded 1 July 2017
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Reviewed 20 June 2017 via mobile
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Stayed: June 2017, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie B, Leiter Front Office at Hotel Benger, responded to this reviewResponded 22 June 2017
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