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All reviews hofgarten park pillow menu old town premium room great hotel lovely park city centre modern hotel minute walk spa area quiet area weekend break walk in shower walking distance checking out per day enjoyed my stay
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Reviewed 15 August 2018

TSTM Dusseldorf trip where a hotel was needed close to the Kaufhof Galeria store for early meeting. Hotel was clean, good bed and powerful shower with coffee making facilities within the room along with AC which ticked all boxes.

  • Stayed: August 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Meliá Hotels International
Thank 542abrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanessaNeudold, Guest Experience Manager at Melia Duesseldorf, responded to this reviewResponded 20 August 2018

Dear 542abrown,

Thank you for choosing the Melia Düsseldorf and for your excellent review. It is nice to read that our location worked so well for you and made your time with us even better. Our guests love how convenient we are located to the city centre so we appreciate you pointing that out for future travelers.

Thank you recommending our property and we look forward to welcoming you back on your next trip to Düsseldorf.

Have a great day & kind regards,

Vanessa Neudold
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2018

Really convenient location for the Alstadt and a supermarket a 5 minute walk away along with an underground station. Only downside was noisy air conditioning on the first night. Didn't notice it after a couple of nights as very tired from walking all day and having a couple of drinks!

Room Tip: Ask for standard tea bags and extra milk pots.
  • Stayed: July 2018, travelled as a couple
    • Value
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Review collected in partnership with Meliá Hotels International
Thank neilalexander2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanessaNeudold, Guest Experience Manager at Melia Duesseldorf, responded to this reviewResponded 9 August 2018

Dear neilalexander2018,

Thank you for your kind review of your stay with us. I am thrilled you enjoyed our convenient location! Please take our apologies in relation to the noisy sound of the air conditioning- for future stays, please note, that our team is always happy to assist you and would have contacted our maintenance to fix this.

We hope to have the pleasure of hosting you during your next trip to Düsseldorf.

Kind regards,

Vanessa Neudold
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2018

Amazing hotel with very friendly staff and neat rooms. loved the decoration and close proximity to everything. didn't get a chance to use the spa and regretted the fact that we were only spending a night.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank uike01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanessaNeudold, Guest Experience Manager at Melia Duesseldorf, responded to this reviewResponded 9 August 2018

Dear uike01,

Thank you for choosing the Melia Düsseldorf as your home during your stay in the city. I am thrilled you enjoyed your stay with us and was pleased to read, that you loved our location and decoration. I will be sure to share your kind comments with our team.

We hope your travels bring you back to soon!

Warm regards,

Vanessa Neudold
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018

I stayed at this hotel with my elderly mother for 9 days. It worked well for us. We were in a superior suite. The elevators worked well. The staff was accommodating. The hotel is modern and clean.

We had a marvelous view of the city and the park.

I personally do not like the amount of glass around the bathrooms. Upon first glance, it is very chic, but it is impractical. Whenever the light is on in the bathroom, the entire room is lit. The curtains did not block the sun from the dawn light - and this is something they might consider fixing -

The bed was comfortable and pillows were good.

There was both a shower and a bath tub in the bathroom. The shower worked fine, but the nozzle was a bit out of control at times.

The location is wonderful - being so close to the park and an easy walk to the old city. There is a taxi station next to the hotel with taxis ready and willing to take you anywhere you may go.

All in all, we had a lovely stay and appreciate the thoughtful care of the staff.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Service
Thank Mary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanessaNeudold, Guest Experience Manager at Melia Duesseldorf, responded to this reviewResponded 9 August 2018

Dear Mary F,

thank you very much for taking time to evaluate your stay at Melia Düsseldorf and your pleasant words. It is a pleasure to hear that you and your mother were satisfied with us and that you have felt welcome. Great to read that you especially liked our thoughtful care of the team and location. We are very pleased and grateful for your positive feedback.

We hope you had a good homeward journey and we would appreciate to welcome you soon in Düsseldorf again.

Warm regards,

Vanessa Neudold
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2018 via mobile

As a platinum member I was upgraded to a junior suite

- poor quality of bed, hard and uncomfortable
- unbelievably bad pillows, they press to nothing. I had four stacked up, yet my head was not elevated at all.
- curtains allowed almost 60% of the light through. Absolutely ridiculous given the room faced sunrise. The bed faces the windows - impossible situation
- cheap shower non thermostatic. High power yet one second you burn and the other you freeze.
- poor quality of towels

Positive: (why I will not give it only 1 star)

- room was large and clean
- breakfast was decent
- location is very good in front of the park leading to the old town.

In short this hotel needs to learn how to compete with similar hotels from other brands

I will not repeat this error.

Stayed: July 2018, travelled on business
Thank zeeshan k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanessaNeudold, Guest Experience Manager at Melia Duesseldorf, responded to this reviewResponded 27 July 2018

Dear zeeshan k,

thank you very much for your feedback and for being a loyal Melia Rewards Platinum Member of Meliá Hotels International.

We are truly sorry for failing to deliver the exceptional stay you deserve. Everything we do is aimed at giving each guest a superb, memorable stay, so we are disappointed to know we let you down with our hotel room. Please accept our apologies for the mentioned aspects you experienced. We would like to regain your trust and hope you will give us another chance in the future.

With kind regards,

Vanessa Neudold
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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