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All reviewsgreat hoteltwo sinksno air conthe main train stationrestaurant next doorthe main shopping streetminute walktea and coffee making facilitiesrooms are largecity centrehigh streetgreat roomreception areagood sizebuffet breakfastbusiness tripsignal iduna park
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7 - 12 of 528 reviews
Reviewed 20 January 2018

A genuine mistake where another member of the party had already booked accommodation. Realised the mistake within minutes of booking and the hotel would only charge us 90% of the booking fee. Rang the hotel to try and come to one arrangement but took no consideration or an attempt to even try. The receptionist was plain rude and not helpful at all. The cost of this cancellation cost more than the whole trip. Instead I've had to pay for everything but have no spends to go. Absolute waste.

  • Stayed: January 2018, travelled with friends
    • Cleanliness
    • Service
Thank Grant C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2018

Stayed here 2 nights in December. Got zero sleep the first night and only a couple hours the second because the room faced the street, which was terribly noisy (engines revving, tires squealing, horns honking, sirens, people yelling and laughing -- all night long!). Even with the windows closed. And, like most German hotels, there was no fan to provide "white noise" to block out all this racket. Also, there was a problem with our keys and every time we went to the room we had to have a staff person let us in. Most of the staff were very unfriendly, including the one who took us to our room the first time and didn't say one word to us. Also, when I checked out, the gentleman at the counter couldn't even say "thank you" or "have a nice day".

Room Tip: Avoid a room that faces the street (Hoher Weg).
  • Stayed: December 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Jeff O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2017 via mobile

On arrival the hotel looked really impressive, marble entrance with a really grand staircase. We were initially guided to the underground secure garage to self park our car and made our way up to reception in the lift. We arrived at around 11:30 a considerable amount of time ahead of check in so left out bags with reception and headed out to the Christmas markets for the day. The location is great, took us around 5 minutes to get into the main shops and markets. This is probably where the positives end. The rest of the experience was rather dull.

We arrived back late afternoon from the markets and had to make the effort to be greeted by the staff on reception to complete check in. The reception staff didn't seem particularly interested in us, this was also the case a little later in the evening when we asked for someone to ring for a food reservation, as our German isn't great we were concerned that whilst making a telephone call the language barrier would be too great so hoped that some of the hotel staff could do it on our behalf. They did do this but looked at us very blank and where very reluctant to go ahead. We also asked a girl at the bar for some help with local restaurants and she wasn't interested in the conversation and went back to drinking her red bull and being on her mobile phone. Later in the evening we returned to the hotel and had a couple of drinks in the hotel bar, the TV and music got turned off at around 11:15 and when we asked for a hot chocolate to take to the room we were shot down and told the bar had now closed. We were sat there with some drinks and she then picked our glasses up that had some drink left in and took them to the bar to be washed. It wasn't even as if we were the only guests in the bar, the bar was full and she clearly just wanted everyone out.

We opted for an exclusive room, it was very nice and spacious and the bathroom was very nice with a large jacuzzi bath. The bedding and pillows though where very limited. I woke up with a very sore neck as the one pillow given was so thin. The next morning at around 09:50 the maid knocked on the door and made her way in, at this point we were in the process of getting ready as check in was at 11am. Very worrying considering we had a check out time that the maid thought it was okay to enter the room at 0950.

On check out the staff again at reception where very disengaged and showed us no interest! My partner paid for the parking charge of €13 and she didn't look up from her desk once to thank us or ask us about our stay.

Parking is great, underground garage which is very secure and has cameras. However there are very limited spaces, we arrived way ahead of check in time and manses to secure the last space. Possible around 25 spaces for a very big hotel.

Very poor service but in a hotel that looks and has so much potential! We won't stay here again!

Stayed: December 2017, travelled as a couple
Thank Claire W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017 via mobile

The hotel it's self was great, offering great value for money, it the perfect location to the shops and railway station. The room was very clean and warm, with everything you could need. The staff were very friendly and helpful as well as very professional. Couldn't ask for anything more.

Stayed: November 2017, travelled as a couple
Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2017

Ideally situated at the far end of town, this hotel is ideal for a short break. They were very accommodating and managed to find an extra large room for 6 of us (it actually had 7 beds in). Very friebdly staff and spotlessly clean. The breakfast thiough, at 15 euros was a bit expensive - plenty of cafes nearby.

Room Tip: Large rooms available with up to 7 beds
  • Stayed: November 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank deanothebaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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