I have selected the hotel based on TripAdvisor guests reviews as I was searching for hotel in the city centre and should not be very far from Congress-Centrum Koelnmesse .
The hotel is located near to chocolate Museum , Fish markets were they are many different restaurants , 15 minutes walk to the central train station and Cathedral .
The staff are friendly and helpful . The rooms were ready which definitely safe guest time . The size of the rooms ( Standard Double or Twin Rooms type ) are reasonable.
The only things that the rooms ( all rooms ) Air Conditioning were not cooling even after reporting and complaining to the reception . We opened the window but there was a noise from train railway .
The hotel doesn't have a Concierge counter or luggage porter. Also there's no slope in front of the hotel as you have to carry up or down the luggage thru stairs steps .
- Room Service