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Reviewed 19 March 2016 via mobile

Good location close to S Bahn Station Frankfurter Straße. Friendly reception at check in and check out. Nice bar..did not use the restaurant. Room not very large but ok. Free car parking and good working wifi. The breakfast was good with a large selection, but just 1 hot item (scrambled and cooked) eggs. Would be nice to have some bacon or sausage.

Stayed: March 2016, travelled with friends
Thank mechelaar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2016

I have stayed at this hotel more than once and found it excellent. However on this occasion it was not satisfactory. The fitted toilet cubical smelt. I suspect a sewage waste pipe had become open and fumes were entering the cubical. Leaving the light on to keep the extractor fan going and keeping a room window open kept the smell from the sleeping area.
I was too tired to complain and get a change of room, which I am sure the staff would have done. Next time I will check the room before unpacking.

  • Stayed: January 2016, travelled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
Thank Anthony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2016

Good hotel infrastructure and close to public transportation to the city center of Köln. We reserved a room for 2 adults and 1 child (in the same room), but the receptionist was arguing that the third bed was only a wish and not part of the reservation, although the reservation stated the third person very clearly. We had a reservation for a second room (only two people) and the difference between both documents was extremely clear. The receptionist stated to us that he could not guarantee the 3rd bed !!! After some hearvy argues with the receptionist, a solution was finally found (with the intervention of a second female employee), but the behavior of the receptionist is unacceptable.

  • Stayed: December 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Accorhotels.com
Thank delah679
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5008, Manager at Ibis Koeln Airport, responded to this reviewResponded 14 January 2016

Dear Guest,

thank you for taking the time to tell us about your experience at the ibis Koeln Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind regards
Mehmet Uçar
Manager
Ibis Köln Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2015

The location is ideal if you want to go to the city but not drive as there is a station about 5/10 min walk . The hotel itself is typical Ibis with room layout the same as in most Ibis but this is adequate for an overnight or few days stay. The staff are very welcoming and helpful. The only minus is it can be awkward sometimes to find parking spaces especially in the summer as looks like people park up there before flying out from the airport but still worth a visit.

  • Stayed: December 2015, travelled as a couple
    • Value
    • Sleep Quality
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Thank pamb621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2015 via mobile

We stayed here one night for the Christmas markets of cologne. We read that it was close to the train station and it actually is! Very comfortable: you can get to the city centre in 10 min! Hotel isn't so expensive. The staff at the reception is not so friendly but overall the hotel is nice. Rooms are clean, but the water in the sink tastes and smells disgusting!!! Breakfast was ok, very good choice for those who like to have salty stuff.

Stayed: December 2015, travelled with friends
Thank granduchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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