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Reviews (493)
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All reviewsmedia parkminute walk to the city centrehotel is modernminor issuenice breakfastbusiness tripnespresso machinegreat positionunderground parkingbreakfast buffetpleasant stayrestaurants and shopsrooms are spaciousmetro stationclose to the hotelquiet areaexcellent stay
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6 - 11 of 493 reviews
Reviewed 31 May 2018

Excellent service, greeted personally. Ideal location, easy walk to Dom and hbf, and Rhine. For purposes of business visits which require visiting Cellex, about 5 minutes walk, and from there to Hansaring also a short level walk. Hotel rooms are excellent, lot of space in bathroom to place toilet bag. Great views over the lake or extensive parkland.

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
1  Thank Glenn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THeinemann, Stellv. Hoteldirektor at NH Collection Koln Mediapark, responded to this reviewResponded 6 June 2018

Dear Glenn A,

On behalf of the entire team I want to thank you for taking your time to give us a feedback about your recent stay in our hotel.

We are looking forward to welcome you back in Cologne.
If you have any special wishes or questions, please do not hesitate to contact us in advance. We would be pleased to assist you.

feel the extraordinary

NH Collection Köln Mediapark

Thomas Heinemann
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2018 via mobile

Good looking hotel but with major defects:
1. Not enough evening staff for check in. One person. 20 minutes is too long.
2. Internet not working.
3. A/c not working. Output air should be around 12 deg, only circulating ambient in the rooms. A/c only works in hallways and public areas. Rooms windows do not open so very uncomfortable.

Staying in 608, may be there are better rooms?

Management not on the job here.

Stayed: May 2018, travelled on business
1  Thank GastronomyJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THeinemann, Deputy General Manager at NH Collection Koln Mediapark, responded to this reviewResponded 29 May 2018

Dear GastronomyJo,

Thank you very much for taking your time to give us a feedback about your recent stay in our hotel.
We regret that we could not meet your expectations.

Please be assured that your comments will be taken very seriously. We discuss all complaints in our periodic quality meetings.

Regarding our a/c I am very happy to tell you, that we are going to update the entire system during the next 3 months. Afterwards the system will work properly in all guest rooms.

I am a bit surprised to read that the WiFi did not work during your stay. Last year we installed a new and modern network with free high speed internet. The access is very quick and simple. Of course, I will check the connection on the 6th floor. If there are any issues we will solve them as soon as possible.

I agree with you that a 20 minutes check-in is absolutely inacceptable. This is not our standard and was only an individual case. The Front Desk manager plans the staff according to the occupancy of our hotel, but we will discuss this topic as well.

On behalf of the entire team I want to apologize for all the inconveniences during your stay.

At NH Collection we want to create truly memorable and perfect stays for our guests. Therefore we would be pleased, if we get a second chance to convince you of our services and products. If you are planning your next trip to Cologne, please do not hesitate to contact me (th.heinemann@nh-hotels.com) or our Guest Relation Manager Issam (i.bouya@nh-hotels.com) in advance. We are pleased to assist you.

I am looking forward to hear from you.

Kind regards,

Thomas Heinemann
Deputy General Manager



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2018

This is my first ever review and how worthy! The staff have been excellent. There's a real passion for their work and a commitment to the customer experience. The guest relations manager Issam was very friendly, attentive and very welcoming. Jean; (a bartender) explained how he'd created the signature cocktail I had. The fact that the hotel management allowed the staff to take initiative, created a sense of pride which was evident in ALL the staff.. receptionist, conference manager etc. When minor things happened, they were quick to fix it. I've spent 4 days here and I can't wait to be back. Fantastic model for the service industry. WORTH IT

  • Stayed: May 2018, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THeinemann, Deputy General Manager at NH Collection Koln Mediapark, responded to this reviewResponded 29 May 2018

Dear Linda B,

WOW - what a great feedback!
We are more than glad and thankful for your review, which I have already shared with the entire team.
It is our daily goal to create truly memorable and extraordinary experiences for our guests.

We are looking forward to welcome you back in Cologne once day. Please do not hesitate to contact Issam in advance, if you have any wishes and questions (Email: i.bouya@nh-hotels.com).

feel the extraordinay

NH Collection Köln Mediapark

Thomas Heinemann
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2018 via mobile

Awesome experience to stay in this hotel, and the Bar is the best have ever seen... customer service is at its best !
I liked the Breakfast and the Bar a lot.
The room and customer Services are at its best.

Stayed: May 2018, travelled on business
Thank Sunil K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THeinemann, Stellv. Hoteldirektor at NH Collection Koln Mediapark, responded to this reviewResponded 18 May 2018

Dear Sunil K,

Thank you for your great review and for sharing your experiences with us!

We want to create a truly memorable and extraordinary stay for you.

If you have any special wishes, please do not hesitate to contact us in advance!
We are happy to assist you.

Kind regards,

Thomas Heinemann
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2018 via mobile

Stayed for 4 nights - The only issue was the heat in the room, the air con did not work - apart from this the hotel is modern and clean wth lovely staff. The hotel is about a 15-20 minute walk to the cathedral, there are some lovely bars and restaurants close to the hotel. A great city to visit.

Stayed: May 2018, travelled as a couple
Thank beezy68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THeinemann, Stellv. Hoteldirektor at NH Collection Koln Mediapark, responded to this reviewResponded 8 May 2018

Dear beezy68,

Thank you for choosing our NH Collection Köln Mediapark for your recent stay.
It was our pleasure to be your host. Regarding our air condition, I am very happy to tell you, that we are going to update the entire system during the next months.

We are looking forward to welcome you back in Cologne. Please do not hesitate to contact our guest relations team in advance, if you have any special wishes.

Best regards,

Thomas Heinemann
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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