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Reviewed 23 February 2018 via mobile

The desk service was polite, but the overall quality is weak. Room service was provided by the Italian restaurant next door. They didn’t speak English and they brought my plate without a cover through the street and into the hotel. All without a tray. Then they didn’t want to pick up the plate because they didn’t work at the hotel.
Breakfast was low quality, including the bread.
Otherwise, the rooms were wide, a bit oldfashioned, but efficient. Seemed more like a low cost three star hotel.

Stayed: February 2018, travelled on business
Thank 187147Rob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuela H, Front Office Manager at Living Hotel Kanzler by Derag, responded to this reviewResponded 26 February 2018

Thank you for taking the time to share your feedback.

While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

If you will give us another chance, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

your team from Derag Livinghotel Kanzler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2018

Good hotel but needs improvement as far staffs are concerned while dealing with non-German speaking traveler. Beds were old seems and became hard, Complimentry water needs to be there every day, which was not seen and had to request every day although bathroom water was potable. Place wise it was serene. Wood work was good. For business class traveler a nice place.

  • Stayed: February 2017, travelled on business
    • Value
    • Location
    • Service
Thank TridipK6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katharina M, shiftleader front office at Living Hotel Kanzler by Derag, responded to this reviewResponded 9 February 2018

Dear Tripid,

Thank you for your review of our hotel and your feedback.

We are sorry that you experienced comunication issues with our staff. Normally all of our front office team is capable to communicate in englisch effortless.

Nonetheless we will do our best to improve in this field as well as in the other areas you mentioned.

We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

your Derag Livinghotel Kanzler Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2017

Breakfast good. Let me check in early. Hotel fine. However, I left change (coins) on the dresser when I went out one day and when I returned they was gone. I questioned that at the front desk and they said housekeeping must have thought it was a tip. I have been to many hotels and have left change at times and no one has taken it. I would understand assuming it was a tip once I checked out but not during my stay.

  • Stayed: June 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Sojourn3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 September 2017

Dear Mr. Sojourn,

Thank you for the great review of our hotel and your feedback.

We are sorry for the issue with the missing change. We have instructed your roommaids again, not to take any change as long as the guest hasn´t checked out.

We hope you enjoyed your stay nonetheless, and a would love to welcome you again very soon.

Sincerely,

your Derag Livinghotel Kanzler Team

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Reviewed 20 July 2017 via mobile

Nice hotel with friendly staff. Beds however were hard as wood and the minibar contained just one bottle of water even though the sign next too it said two bottles of water and two bottles of beer were included.
Location of the hotel is nice and the little Italian restaurant in the hotel serves a descent meal

Stayed: July 2017, travelled on business
Thank wiii2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea K, Front Office Manager at Living Hotel Kanzler by Derag, responded to this reviewResponded 22 July 2017

Dear Guest,

thank you very much for taking the time to ahre your feedback with us.

We are sorry that the minibar wasn't filled proper when you arrived. Please contact us next time straight away and we will sort this out immediately.

Hopefully we will be able to welcome you again in our hotel during your next visit in Bonn. We would be very happy about it.

Sincerely,

your team from Derag Livinghotel Kanzler

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Reviewed 13 June 2017 via mobile

It's a pity we were there only one night, but it was preaty cosy by it's location and comfortable with its facilities (hygienic stuffs, mini kitchen, minibar , office table with info and letters ready to send and sauna). Fresh bed and light feather blankets. Very nice servise stuff and substantial and various breakfast. Parking is not included in the price of a room. I'd recommend you to stay in this hotel, as whatever the weather in Bonn , you'll always find here what to do:)

Stayed: June 2017, travelled as a couple
Thank Elena A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 June 2017

Dear Elena,

Thank you for the great review of our hotel!

We are glad that you enjoyed your time with us and are looking forward seeing you again very soon.

Sincerely,

your Derag Livinghotel Kanzler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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