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All reviewshotel is locatedbusiness tripmotorwayeurosbotanictaleuniversity
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Reviewed 6 January 2018 via mobile

Had to cancel at the last minute because my grandmother passed away. They still charged me 90% of the full charge. Real classy.
Travel to Bonn frequently. Never booking this hotel again. 0 stars if possible

Stayed: January 2018, travelled on business
1  Thank Nicholas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2017

I reserved a room for 7 nights for November 2017 based on their rate plan which stated "free cancellation until 18:00 at day of arrival". Once the reservation was completed, I received an email booking confirmation which said "A free cancellation of the reservation not possible".

In response to my request for clarification and cancellation (with the proof of the above-mentioned information), the hotel manager repeatedly failed to address the issue but only wrote "no cancellation possible".

One day after the reservation and my email exchange with the hotel manager, I found out that the full amount of this reservation was charged on my credit card. I emailed again and this time called them to cancel the reservation as they promised in their rate plan but to no avail.

  • Stayed: September 2017, travelled on business
    • Value
    • Rooms
    • Service
3  Thank NewYorkToto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 September 2017

Dear NewYork Toto,

please note that we have updated this technical issue and we excuse the inconvenience caused. We have offered to cancel the reservation and we have transfered the money back to your Credit card in between.

Best regards,
Björn Hansen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2017 via mobile

Disappointed that you have to pay for wifi after thirty minutes. Room was clean but a bit noisy from the street and the highway underneath. If there were more options in this neighborhood it would be better. Lots of great restaurants nearby.

Stayed: May 2017, travelled with family
1  Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PresidentBonn, Leiter Gästebetreuung at President Hotel, responded to this reviewResponded 24 May 2017

Dear guest,

thank you for the time you have taken to share your comments with us.

With the distributor road leading to the motor way underneath and the busy shopping mile Clemens-August-Straße it may well be noisy during the day, though the location is mostly valued for its closeness to the city center and lovely neighbourhood.

The Internet is offered by a private provider simply to protect us from unpleasant legal consequences. We are checking other options and hopefully soon we will find a costumer friendly solution.

Hope to see you again in our Hotel.

With kind regards

Jessica Neb
Assistant to the Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2017

Nothing to exciting to mention but the hotel for one night was pleasant and within walking distance to all the attractions, restaurants etc. Staff are friendly and rooms very clean. The noise from the highway would have bothered us if we left window open, but since it was cold and we were very tired this didn't seem to be a problem.

  • Stayed: April 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Shaun M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PresidentBonn, Leiter Gästebetreuung at President Hotel, responded to this reviewResponded 24 May 2017

Dear guest,

first of all we would like to thank you for choosing the President Hotel as your destination Hotel for your last trip to Bonn. We appreciate the time you have taken to share your comments with us.

With regret we learned that you were not satisfied with your stay.

With the distributor road leading to the motor way underneath and the busy shopping mile Clemens-August-Straße it may well be noisy during the day, though the location is mostly valued for its closeness to the city center and lovely neighbourhood.

Dear guest, despite your experience we hope to welcome you back at the President Hotel in the future!

With best regards from Bonn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2017

We stayed here for a few nights while visiting Bonn on a business trip. It was a reasonable price and it's close to the university. Staff were very friendly and helpful. Our room was comfortable and we found the wifi to work reasonably well in our room. Wifi was free for the first night but only a few Euros for subsequent days.

The hotel is located in a nice neighbourhood and there are grocery stores and plenty of good places to eat. The breakfast at the hotel was good and the staff were pleasant and quick to provide hot coffee.

The only downside was the noise from the highway. There is a major road which runs under the hotel and even at night the odd car can sound quite loud. Having the window firmly closed helped but then the room got stuffy. I don't think it matters where in the hotel you stay, there will be some traffic noise.

  • Stayed: April 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank hydehaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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