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Reviewed 19 April 2010

I booked this hotel to stay in during the Hannover Messe, but because of the volcano eruptions all flights were cancelled and I was not able to get to the Hotel. I called to explain the problem and they just laughed and said they were keeping my money. They would not even discuss a partial refund. I have checked to see if any rooms are available today and see that they have nothing available so they not only keep my money but book the room out again. Don't do business with people like this it only keeps them going.

Stayed: April 2010, travelled on business
2  Thank mrcdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2010

I booked reservations 2 months in advance through Booking.com as it was not possible to book directly with the hotel. The entire journey to Europe was cancelled on account of the plume of ash from the Iceland volcano.

I've tried cancelling the reservation with Hotel Modern but the management will not address the issue, negotiate, return phone calls, etc. I would expect to pay a 1 night penalty, but certainly not all three nights! Generally, the attitude of the hotel manager was completely unsympathetic. No gestures were made despiite the fact that they won't have to clean my room serve me breakfast or any other staff-requiring service that I won't use.

While I can't vouch for the quality of the accomodations, the attitude of the management is enough to make me write this review and attempt to steer customers away from this selfish hotel manager.

  • Stayed: April 2010, travelled on business
    • Value
    • Service
1  Thank spideylookalike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2010
Google Translation

  • Stayed: March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC