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Reviews (580)
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All reviewstrain stationminutes by carmain stationhire carcity centrehotel is locatedhotel is cleanboiled eggslate at nightquiet areafree wifinice stayper daybreakfast roomyogurtbusiness tripclose to the airport
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Reviewed 4 August 2017

Stayed here for Ambiente and had a good experience. Very helpful staff. Standard, clean rooms. Good lobby bar. Good location and value for the money, particularly for business travelers. Biggest cons are lack of parking and no close places to eat or get amenitites by walking.

  • Stayed: February 2017, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank CurlyGirl19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2017 via mobile

We stayed here for one night. The rooms were ok but a it small. The breakfast was also ok. But considering the hotel price it is reasonable. It is about 25 min walk to the skyline plaza. The wifi was good.

Stayed: August 2017, travelled with family
1  Thank s w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Frankfurt-Messe, responded to this reviewResponded 17 August 2017

Hello s w,

Thank you for providing feedback on your recent stay with us. I am very glad that you regarded the rates that we offered reasonable and found our WiFi to be good. I am also happy that you enjoyed the breakfast we offer. However, I regret to see that the size of the room fell below your expectations. I have taken note of your valuable feedback, this will be forwarded to management to consider for improvements.

We look forward to welcoming you back and ensuring a positive stay experience on your future visit.

Sincerely,

Dianne L
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2017

I weeded through a large number of hotel sites looking for the right hotel. We were flying from Israel to Boston and had a 22 hour layover in Frankfort. I need a place that was close to the airport, not very expensive and that had a bit of style and comfort. We found it. This hotel is lovely. It is new, extremely clean, it's an architectural pleasure and extremely easy on the eyes. The roomm we have is just wonderful. it's clean, it's got wifi, outlets everywhere, a coffee pot, fridge, great pillows (firm and soft) and a large tv. we ate in the restaurant last night and the bar has one of the greatest assortments of spirts and beers that I've seen on my trip. Dinner was great and our service was just phenomenal. I asked our waiter during our meal if there was a place near by that I could go to pick up some things? he said "what kind of things?" I said, specifically, I need a shaving kit and an outlet converter. He said, "I can get that all for you from the front desk," and in a flash was back at our table with both. WOW. Five stars.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAGT, General Manager at Holiday Inn Express Frankfurt-Messe, responded to this reviewResponded 29 July 2017

Dear Mr David,

Thank you vey much for your great review on TripAdvisor.

Feedbacks like yours give us the neccessary confirmation that we are on the right road of aiming to deliver highest possible service.

We are happy that we could meed your expectation from a hotel and would be very happy to host you anytime again in our hotel.

Wishing you warm regards

Mostafa Maschkur

General Manager

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Reviewed 13 July 2017 via mobile

Excellent location , very near for train station and restaturant , hotel staff is very helpful and breakfast is good , room size is small not convenient for extra bed , rest of elst is good , enjoy frankfrut

Stayed: January 2017, travelled on business
Thank Mukeshkumar2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAGT, General Manager at Holiday Inn Express Frankfurt-Messe, responded to this reviewResponded 29 July 2017

Dear Mr Mukeshkumar,

Thank you for your great rating.

We are hapy that you enjoyed your trip in Frankfurt.

We are looking forward to welcome you again at our hotel.

Best and warm regards

Mostafa Maschkur

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017

I stayed in this hotel for 2 days with my family and kids. Rooms are so small. Everything is clean and nice. You can walk 15 min to main train station; or you can take a taxi for 7 EUR, or you can take a bus number 37 for 2 EUR; or every bus, train, metro, subway is free with city card :) Breakfast may be not good and enough for orientals but it is very good for europeans. There is free coffee and tea in the room. At night no open restaurants and cafe's near the hotel; only hotel bar until 24.00. Free wifi everywhere and it is operating good.

Room Tip: Street side is also very silent..
  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
2  Thank ozcanturk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAGT, General Manager at Holiday Inn Express Frankfurt-Messe, responded to this reviewResponded 29 July 2017

Dear Ozcanturk,

thank you for your positive review and your rating.

We would be happy to welcome you again at our hotel.

Warm regards

Mostafa Maschkur

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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