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Holiday Inn Express Frankfurt-Messe
Ranked #64 of 270 Hotels in Frankfurt
Reviewed 1 September 2017 via mobile

This was our second visit with in a month. Both occasions we arrived at the hotel late in the evening. On second occasion we were told that they did not know that we were travelling with two kids therefore bed for the children was not ready. The receptionist was very polite and offered us two separate rooms which we declined. We were given a quilt, pillow etc at the reception which I picked them up and carried up to our room. However due to inconvenience they caused they waved the car park ticket. Overall friendly staff, pretty decent location and affordable.

Stayed: July 2017, travelled with family
Thank kazliverp00l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Frankfurt-Messe, responded to this reviewResponded 16 September 2017

Hello kazliverp00l,

Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you've encountered. I appreciate the feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5 - 9 of 546 reviews

Reviewed 4 August 2017

Stayed here for Ambiente and had a good experience. Very helpful staff. Standard, clean rooms. Good lobby bar. Good location and value for the money, particularly for business travelers. Biggest cons are lack of parking and no close places to eat or get amenitites by walking.

  • Stayed: February 2017, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank CurlyGirl19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2017 via mobile

We stayed here for one night. The rooms were ok but a it small. The breakfast was also ok. But considering the hotel price it is reasonable. It is about 25 min walk to the skyline plaza. The wifi was good.

Stayed: August 2017, travelled with family
1  Thank s w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Frankfurt-Messe, responded to this reviewResponded 17 August 2017

Hello s w,

Thank you for providing feedback on your recent stay with us. I am very glad that you regarded the rates that we offered reasonable and found our WiFi to be good. I am also happy that you enjoyed the breakfast we offer. However, I regret to see that the size of the room fell below your expectations. I have taken note of your valuable feedback, this will be forwarded to management to consider for improvements.

We look forward to welcoming you back and ensuring a positive stay experience on your future visit.

Sincerely,

Dianne L
Case Manager
IHGService

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Reviewed 19 July 2017

I weeded through a large number of hotel sites looking for the right hotel. We were flying from Israel to Boston and had a 22 hour layover in Frankfort. I need a place that was close to the airport, not very expensive and that had a bit of style and comfort. We found it. This hotel is lovely. It is new, extremely clean, it's an architectural pleasure and extremely easy on the eyes. The roomm we have is just wonderful. it's clean, it's got wifi, outlets everywhere, a coffee pot, fridge, great pillows (firm and soft) and a large tv. we ate in the restaurant last night and the bar has one of the greatest assortments of spirts and beers that I've seen on my trip. Dinner was great and our service was just phenomenal. I asked our waiter during our meal if there was a place near by that I could go to pick up some things? he said "what kind of things?" I said, specifically, I need a shaving kit and an outlet converter. He said, "I can get that all for you from the front desk," and in a flash was back at our table with both. WOW. Five stars.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAGT, General Manager at Holiday Inn Express Frankfurt-Messe, responded to this reviewResponded 29 July 2017

Dear Mr David,

Thank you vey much for your great review on TripAdvisor.

Feedbacks like yours give us the neccessary confirmation that we are on the right road of aiming to deliver highest possible service.

We are happy that we could meed your expectation from a hotel and would be very happy to host you anytime again in our hotel.

Wishing you warm regards

Mostafa Maschkur

General Manager

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Reviewed 13 July 2017 via mobile

Excellent location , very near for train station and restaturant , hotel staff is very helpful and breakfast is good , room size is small not convenient for extra bed , rest of elst is good , enjoy frankfrut

Stayed: January 2017, travelled on business
Thank Mukeshkumar2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAGT, General Manager at Holiday Inn Express Frankfurt-Messe, responded to this reviewResponded 29 July 2017

Dear Mr Mukeshkumar,

Thank you for your great rating.

We are hapy that you enjoyed your trip in Frankfurt.

We are looking forward to welcome you again at our hotel.

Best and warm regards

Mostafa Maschkur

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Frankfurt-Messe

Address: Gutleutstr. 296, 60327 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #64 of 270 Hotels in Frankfurt
Price Range: €57 - €237 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Frankfurt-Messe 3*
Number of rooms: 175
Official Description (provided by the hotel):
WelcomeChoose the sleek Holiday Inn Express Frankfurt-Messe hotel for a convenient location 10 minutes by taxi from the Messe exhibition grounds, and 20 minutes from Frankfurt Airport. Continental buffet breakfast in our airy Great Room prepares you for a fruitful day at the Messe or exploring the Old Town. Return to your warm-hued Guest room with free wireless Internet access. If you're arriving by car, we're just 1.5 km from the A5 motorway. Frankfurt's Gallusviertel and Gutleutviertel business quarters are 1 km away, while Höchst and Eschborn industrial parks are less than a 15-minute drive. Complimentary wireless Internet in our smart Lobby area means you can plan your day over coffee. Our 2 meeting rooms, with wireless Internet access and natural daylight are tailor-made for private conferences. Bus 37 takes you from our door to Frankfurt central station in 7 minutes. Take a 10-minute stroll from the Holiday Inn Express Frankfurt-Messe to the River Main promenade for panoramic Frankfurt views. The cobbled Old Town and bustling Zeil shopping promenade are 4 km away. Meet and mingle in the granite-floored, open-plan Lobby and browse complimentary newspapers over drinks and snacks. You can check your emails in the 24-hour self-service Business Centre. For restaurant tips and Frankfurt city maps, just ask the friendly staff at our 24-hour Front Desk. At Holiday Inn Express children and teenagers are special guests: up to two children under the age of 18 stay free of charge, sharing room with their parents. According to Holiday Inn Express standards, also breakfast for children is without extra charge, already included in accommodation price. ... more   less 
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Also Known As:
Holiday Inn Express Frankfurt-Messe Hotel Frankfurt
Frankfurt Holiday Inn

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