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“Highly recommended”

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Mercure Hotel Kaiserhof Frankfurt City Center
Ranked #88 of 269 Hotels in Frankfurt
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1,044 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 February 2012

Hotel location is good, walking distance to the main railway station, many restaurants around and easy access to shopping area. Every Thursday, traffic in front of the hotel street are close for food feast; stores are set up overnight. Stores selling sandwiches, fruits, wines, sausages, etc are park along both side of the road and attracted crowd. Hotel room is small but in good size and is very clean, ask for higher room facing the street to have a better view of the street.

Room Tip: higher floor for better view
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Dorluis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 30 January 2012

The hotel is very central in Frankfurt. Very close from Main train station, city centre, BCE.
The hotel is clean and service is excellent.
The hotel surroundings are a bit surprising with sex shop and clubs.
The room I got was very quiet (although on 2nd floor), the bed is good, quite small and on overall quite old (the refresh was partial). The surrounding and the overall hotel quality, in my opinion on a low range for claiming 4 stars explaining the average rating.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QHK, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review, 1 March 2012
Dear guest,
Thank you for taking the time to give us your feedback concerning your stay with us.
Regretfully, your stay did not meet 100% of your expectations. Also it is right that the red-light district is not far from the hotel -but the hotel itself is in a better part starting at the financial district with nice international restaurants, bars and shops for clothing and souvenirs. The Kaiserstreet is the host of many international known institutions such as the "European Central Bank", Commerzbank and the "English Theatre". There is no mentioned shop or club in our neighbourhood or at the front of our building. Please note that guest satisfaction is the key to our success and one of the most important goals for us. This helps us to improve our service constantly.

Also we we like to inform you that the renovation of our guestrooms are already in progress. Starting summer 2012 all our standard guestrooms awaits you with a new design furniture concept and new modern bathrooms with rainshower.

Thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a more positive and pleasant one.

We are looking forward to welcoming you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Faisalabad, Pakistan
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 18 January 2012

A good hotel with very good staff. Quality of service is very good and staff is very caring
Location is KaiserStrabe, which is main street in front of Hoptenbahnof.
Breakfast was very good.
On top they provide bar services free of charge. You can have gas water, fruits and hot drinks 24 hours at the lobby. Wifi is free and best because on a business trip you must need this. Overall hotel is very good.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Basharat A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Kaiserhof Frankfurt City Center

Property: Mercure Hotel Kaiserhof Frankfurt City Center
Address: Kaiserstr. 62, 60329 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Amenities:
Business Centre with Internet Access Room Service Suites Wheelchair access
Hotel Style:
#55 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): €
Hotel Class:4 star — Mercure Hotel Kaiserhof Frankfurt City Center 4*
Number of rooms: 76
Reservation Options:
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Also Known As:
Mercure Hotel Kaiserhof Frankfurt City Frankfurt
Quality Inn Frankfurt
Quality Hotel Frankfurt

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