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Mercure Hotel Kaiserhof Frankfurt City Center
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Reviews (1,170)
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All reviewstrain stationmain stationbuilding workwalking distancered lightconvenient locationwifi is freeshopping areacomfortable roomsshort staykaiserstrassegermanydistricthbfeurominibar
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443 - 448 of 1,171 reviews
Reviewed 2 February 2012

Hotel location is good, walking distance to the main railway station, many restaurants around and easy access to shopping area. Every Thursday, traffic in front of the hotel street are close for food feast; stores are set up overnight. Stores selling sandwiches, fruits, wines, sausages, etc are park along both side of the road and attracted crowd. Hotel room is small but in good size and is very clean, ask for higher room facing the street to have a better view of the street.

Room Tip: higher floor for better view
  • Stayed: January 2012, travelled on business
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1  Thank Dorluis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2012

  • Stayed: January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
QHK, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this reviewResponded 1 March 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
Paris, France
11
Reviewed 30 January 2012

The hotel is very central in Frankfurt. Very close from Main train station, city centre, BCE.
The hotel is clean and service is excellent.
The hotel surroundings are a bit surprising with sex shop and clubs.
The room I got was very quiet (although on 2nd floor), the bed is good, quite small and on overall quite old (the refresh was partial). The surrounding and the overall hotel quality, in my opinion on a low range for claiming 4 stars explaining the average rating.

  • Stayed: January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QHK, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this reviewResponded 1 March 2012

Dear guest,
Thank you for taking the time to give us your feedback concerning your stay with us.
Regretfully, your stay did not meet 100% of your expectations. Also it is right that the red-light district is not far from the hotel -but the hotel itself is in a better part starting at the financial district with nice international restaurants, bars and shops for clothing and souvenirs. The Kaiserstreet is the host of many international known institutions such as the "European Central Bank", Commerzbank and the "English Theatre". There is no mentioned shop or club in our neighbourhood or at the front of our building. Please note that guest satisfaction is the key to our success and one of the most important goals for us. This helps us to improve our service constantly.

Also we we like to inform you that the renovation of our guestrooms are already in progress. Starting summer 2012 all our standard guestrooms awaits you with a new design furniture concept and new modern bathrooms with rainshower.

Thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a more positive and pleasant one.

We are looking forward to welcoming you again.

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Reviewed 18 January 2012

A good hotel with very good staff. Quality of service is very good and staff is very caring
Location is KaiserStrabe, which is main street in front of Hoptenbahnof.
Breakfast was very good.
On top they provide bar services free of charge. You can have gas water, fruits and hot drinks 24 hours at the lobby. Wifi is free and best because on a business trip you must need this. Overall hotel is very good.

  • Stayed: January 2012, travelled on business
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Thank Basharat A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2012

OK - I am not a fussy person, but getting any explanation or help from the evening/night staff was a joke: barely speaking English, doing everything as they want it: at check in I could get any explanation why they want my credit card when they had company's card details. I found out on the following day that the company card did not work.
Asked for password to the free internet in business corner - got SOLD 3 hours of internet for EUR6! Without asking if I want to pay! I wanted to buy water from the vending machine: it didn't work. Was told to take it from the minibar.
Day sataff: young, helpful and communicative.
I wouldn't return. Couldn't relax after busy day. Rooms need updating. Especially carpets and bathroom.
It is all working and acceptable, but not as smooth as you'd expect it.
Location was good: close to train station. But a lot of weird guys walking around in the night, drinking.
'Australian' restaurant Kakadu across the street was nice.

  • Stayed: January 2012
    • Value
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Thank Tasteitallnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QHK, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this reviewResponded 1 March 2012

Dear JareKKw,
We would like to take this opportunity to thank you very much for your constructive comments referring to your stay. Regretfully, your stay did not meet your expectations and you were not satisfied with our service provided such inconveniences with your payment. Constructive Criticism such as yours assists us in reaching our goal of providing highest service. Guest satisfaction is the key to our success and one of the most important goals for us.

This helps us to improve our service constantly.

We do apologize for any inconvenience caused by this occurrence that does not show our normal standards of guest-oriented service. We thank you for your understanding and we would be pleased to welcome you again during your next visit to Frankfurt.,

Also we will inform you that the renovation of our guestrooms are already in progress. Starting summer 2012 all our standard guestrooms awaits you with a new design furniture concept and new modern bathrooms with rainshower.

Thank you very much.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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