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“Service taints a great location ”

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Sheraton Frankfurt Airport Hotel & Conference Center
Ranked #32 of 269 Hotels in Frankfurt
Reviewed 19 February 2016 via mobile

I have stayed here multiple times over the years. It is a short indoor walk from terminal 1 at the Frankfurt airport. It has always been expensive for the value but convenience makes it worth it. They have added a cigar lounge. The food quality is above average but the service this time has been awful. It takes wait staff an inordinate amount of time to get to preparing a bill and more time once they start.
Room is comfortable. King size bed is king in width but not in length. There is a serious lack of electrical plugs near the bed for charging devices. The facility is quiet to be located near the airport which promotes rest. There is a train stop in the lower level and hotels nearby via train if you want to commute a few minutes for more value.

Stayed: February 2016, travelled on business
Thank Ralph R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 22 February 2016

Dear Ralph R,

Thank you for staying with us and evaluating our hotel. We have not made you entirely happy this time and I regret that we did not fulfill all your expectations. We are very happy to hear that you enjoyed our food offer but at the same time, we are very sorry to hear that we couldn’t satisfy you with our service. Please rest assured that I will talk to the restaurant team to improve our service.

We hope that you will pick our hotel again for your next stopover in Frankfurt. I am positive that next time we will make you leave with a smile again.

Best regards,

Ralf Stresing

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 18 February 2016

This hotel is an above average airport hotel. The rooms are large, the suites huge and the club room one of the nicest I have seen. Th bell staff are very helpful, even gave the kids crayons (a special shout-out to Bilal who was great with our kids). The front desk could use improvement. Both times we staid here they were slow and disorganized. The house keeping was great, always had the crib ready and child friendly bedding delivered promptly.

  • Stayed: January 2016, travelled with family
    • Value
    • Location
    • Service
Thank NatalieSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 19 February 2016

Dear NatalieSP,

Thank you for taking the time to share your feedback with us. We are very pleased to read your kind words about our hotel, our housekeeping staff and our bell boys – especially Bilal, which is a real motivational boost for us this morning. At the same time, I regret that our front office team did not meet your expectations during you recent stay. Our front office team tries their best to check in and check out every guest as fast as possible, but also to be responsive to the personal needs of every guest. Please accept my sincere apologies and be assured that we will retrain our staff to avoid any recurrence in the future.

We hope to see you soon again.

Best regards,

Ralf Stresing

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2016 via mobile

The hotel is a quick walk by sky bridge from airport.
The service is good.
modern and up to date .
Lots of shopping only minutes away. Two grocery stores only 3 minutes away and never have to go outside to get to them.
Lots to eat . Restaurants near by walking distance .
Hotel staff is pleasant .
Gym is clean and has plenty to do.
My only grips A/C Europe just doesn't believe in a good a/c that really blows cold air. No 110 Ac outlets in room so bring a convertor.
I recommend staying here on a quick layover.

Stayed: February 2016, travelled on business
Thank Tartutic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 19 February 2016

Dear Tartutic,

Your feedback is highly appreciated and I am happy to see that you enjoyed your overnight stay. No doubt about it, it is extra nice to treat yourself with a comfortable, spacious room directly in front of the airport terminal. Thank you very much for your recommendation. You should try our restaurants next time – I am sure that you will enjoy it!

We truly hope you will stay with us again in the future.

Kind regards,

Ralf Stresing

General Manager

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Reviewed 18 February 2016

I had gone to Frankfurt on a business trip and was very much impressed with the Hotel. Its on the airport very convenient. Being at the airport also its not noisy at all. Just fantastic. You cannot hear a single airplanes sound. The sealing is just so great.
Very comfortable rooms & nice.
The breakfast too was lavish & very nice.

  • Stayed: February 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank amshah5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 19 February 2016

Dear amshah5,

Thank you very much for this great feedback. We are pleased to read that you enjoyed your stay with us. It makes us proud to able to impress you with our hotel and our service. Especially because of our close location just next to the Frankfurt Airport and the train station, we know how important a good soundproofing system is to provide our guests a restful sleep. Thank you for valuing that.

We are looking forward to welcoming you back soon again.

Best regards from Frankfurt,

Ralf Stresing

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2016

As a business traveller I often complain about only ever seeing the inside of an exhibition centre and a hotel room. However, in the case of the Sheraton Hotel at Frankfurt Airport, I am pleased to use the shuttle bus for the Messe that stops just below the car park and I’d rather jump on one of the frequent buses from the Messe to the airport and the hotel after a long day than fight for the last inch of space on the buses, trams or underground trains going into the city at the end of the day. There are always taxis at the airport but at 40 euros from the hotel to the Messe I take satisfaction in the bus for 7.50 which now drops you inside the Messe grounds. Not everyone would find all this convenient but it suits me. What also suits me are the large rooms, the excellent service and an enormous fresh Chef's Salad for a few cents less than 20 euros. I also like the gym which was being expertly and efficiently managed by a young man called Alexander who could not have been more helpful. All the staff at this hotel are excellent. By the way, the breakfast buffet may seem expensive at 34 euros but it is excellent; fresh hot and cold food to please everyone and plenty of it. Highly recommended. I stayed elsewhere last year at the same time. It was very good there but not quite as good as this excellent, very professionally run airport hotel.

Room Tip: View of the motorway or the airport; you decide. Don't worry though; the double glazing is excel...
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  • Stayed: February 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Simon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 17 February 2016

Dear Simon S,

Thank you very much for your friendly words and for sharing your feedback with us on TripAdvisor. We really appreciate that. It is our pleasure to read that you enjoyed our convenient location with easy access to the shuttle bus, which drops you directly inside the exhibition grounds downtown. No hassle and no wait in lines after an exhausting fair day. Thank you also for visiting our gym and our restaurant Flavors and of course for complimenting our staff for their courteous service.

I will gladly share your kind words with the whole team and we are looking forward to welcoming you soon again.

Best regards from Frankfurt,

Ralf Stresing

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Business Hotel in Frankfurt
#24 Luxury Hotel in Frankfurt
#43 Romantic Hotel in Frankfurt
Price Range: €96 - €298 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
Official Description (provided by the hotel):
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton

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