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Reviewed 18 February 2016

This hotel is an above average airport hotel. The rooms are large, the suites huge and the club room one of the nicest I have seen. Th bell staff are very helpful, even gave the kids crayons (a special shout-out to Bilal who was great with our kids). The front desk could use improvement. Both times we staid here they were slow and disorganized. The house keeping was great, always had the crib ready and child friendly bedding delivered promptly.

  • Stayed: January 2016, travelled with family
    • Value
    • Location
    • Service
Thank NatalieSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 19 February 2016

Dear NatalieSP,

Thank you for taking the time to share your feedback with us. We are very pleased to read your kind words about our hotel, our housekeeping staff and our bell boys – especially Bilal, which is a real motivational boost for us this morning. At the same time, I regret that our front office team did not meet your expectations during you recent stay. Our front office team tries their best to check in and check out every guest as fast as possible, but also to be responsive to the personal needs of every guest. Please accept my sincere apologies and be assured that we will retrain our staff to avoid any recurrence in the future.

We hope to see you soon again.

Best regards,

Ralf Stresing

General Manager

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Reviewed 18 February 2016 via mobile

The hotel is a quick walk by sky bridge from airport.
The service is good.
modern and up to date .
Lots of shopping only minutes away. Two grocery stores only 3 minutes away and never have to go outside to get to them.
Lots to eat . Restaurants near by walking distance .
Hotel staff is pleasant .
Gym is clean and has plenty to do.
My only grips A/C Europe just doesn't believe in a good a/c that really blows cold air. No 110 Ac outlets in room so bring a convertor.
I recommend staying here on a quick layover.

Stayed: February 2016, travelled on business
Thank Tartutic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 19 February 2016

Dear Tartutic,

Your feedback is highly appreciated and I am happy to see that you enjoyed your overnight stay. No doubt about it, it is extra nice to treat yourself with a comfortable, spacious room directly in front of the airport terminal. Thank you very much for your recommendation. You should try our restaurants next time – I am sure that you will enjoy it!

We truly hope you will stay with us again in the future.

Kind regards,

Ralf Stresing

General Manager

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Reviewed 18 February 2016

I had gone to Frankfurt on a business trip and was very much impressed with the Hotel. Its on the airport very convenient. Being at the airport also its not noisy at all. Just fantastic. You cannot hear a single airplanes sound. The sealing is just so great.
Very comfortable rooms & nice.
The breakfast too was lavish & very nice.

  • Stayed: February 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank amshah5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 19 February 2016

Dear amshah5,

Thank you very much for this great feedback. We are pleased to read that you enjoyed your stay with us. It makes us proud to able to impress you with our hotel and our service. Especially because of our close location just next to the Frankfurt Airport and the train station, we know how important a good soundproofing system is to provide our guests a restful sleep. Thank you for valuing that.

We are looking forward to welcoming you back soon again.

Best regards from Frankfurt,

Ralf Stresing

General Manager

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Reviewed 16 February 2016

As a business traveller I often complain about only ever seeing the inside of an exhibition centre and a hotel room. However, in the case of the Sheraton Hotel at Frankfurt Airport, I am pleased to use the shuttle bus for the Messe that stops just below the car park and I’d rather jump on one of the frequent buses from the Messe to the airport and the hotel after a long day than fight for the last inch of space on the buses, trams or underground trains going into the city at the end of the day. There are always taxis at the airport but at 40 euros from the hotel to the Messe I take satisfaction in the bus for 7.50 which now drops you inside the Messe grounds. Not everyone would find all this convenient but it suits me. What also suits me are the large rooms, the excellent service and an enormous fresh Chef's Salad for a few cents less than 20 euros. I also like the gym which was being expertly and efficiently managed by a young man called Alexander who could not have been more helpful. All the staff at this hotel are excellent. By the way, the breakfast buffet may seem expensive at 34 euros but it is excellent; fresh hot and cold food to please everyone and plenty of it. Highly recommended. I stayed elsewhere last year at the same time. It was very good there but not quite as good as this excellent, very professionally run airport hotel.

Room Tip: View of the motorway or the airport; you decide. Don't worry though; the double glazing is excellent.
  • Stayed: February 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Simon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 17 February 2016

Dear Simon S,

Thank you very much for your friendly words and for sharing your feedback with us on TripAdvisor. We really appreciate that. It is our pleasure to read that you enjoyed our convenient location with easy access to the shuttle bus, which drops you directly inside the exhibition grounds downtown. No hassle and no wait in lines after an exhausting fair day. Thank you also for visiting our gym and our restaurant Flavors and of course for complimenting our staff for their courteous service.

I will gladly share your kind words with the whole team and we are looking forward to welcoming you soon again.

Best regards from Frankfurt,

Ralf Stresing

General Manager

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Reviewed 16 February 2016

A solid business choice if you need an airport hotel. it is also a very viable option if you have work in the downtown area or are attending a show at the Messe.

Lounge is the biggest selling point and probably one of the better ones in the entire Starwood system.

All food stays out until about 10PM and the bar is open until about 11 which is great for a late flight arrival. Cold drinks including beer are available 24 hours.

Good public areas and up to date health club

The only drawback is the Heat/Aircon. Most of the rooms are sealed for noise and tend to get very stuffy (even in the winter) due to an outdated HVAC system.

if you are sensitive to this, request a room with window that opens slightly - there are a few of them scattered throughout each floor.

During the summer, the aircon system is a classic "European" system and does not throw cold air out as well as an American or Asian system so be aware.

  • Stayed: February 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank wdchuck1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded 17 February 2016

Dear wdchuck1,

Thank you so much for your great review and your kind words. It makes us really proud to read that . We always try our best to make everyone comfortable and I am glad to see that we were able to meet your expectations. Thank you also for your comment regarding the air conditioner. We will keep this in mind for the upcoming renovations of our rooms.

It would certainly be a pleasure for us to welcome you back with us in the near future.

Best regards,

Ralf Stresing

General Manager

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