When I arrived at about 7 p.m., there was no-one at the lobby. There was no bell, no phone number, no possibility to contact anyone. I couldn't leave either, because the hotel already had my credit card data.
There was a check-in machine. But it didn't work. When someone finally arrived at the front desk, he first answered the phone, before acknowledging me. The phone, that was my call, though. I had pressed the button next to the check-in machine.
He didn't apologize for not being there. And he didn't have a sign "back in five minutes" or anything like that either.
I then had to pay for both nights in advance, without even having seen the room. That is really unprofessional, and I don't see any reason for it either. The hotel already had my credit card data!
The room is clean, but otherwise dismal. There is no space whatsoever for your stuff. There is a tiny desk, and a tiny ledge next to the bed. Just large enough for a book. There are no cupboards. The sink is in the room, and there is no space for your things. The shower has a glass door. And there's a tiny toilet, too.
The Ibis in Beijing was worse. But I wouldn't have expected second-to-last place in Hamburg.
By the way, this hotel charges EUR 100,- if someone is smoking in the room. They call this a "cleaning fee". Now, I don't smoke, never have, and I hate smoke. But I don't agree with this "cleaning fee" at all!
- Official Description (provided by the hotel):
- Ibis budget Hotel Hamburg City Ost (ex Etap Hotel Hamburg-Wandsbek) is located in the eastern part of the City of Hamburg. Surrounded by a lot of restaurants and sport facilities (Bowling, Swimming, Tennis, Badminton, Squash, Billard, Carrera-Race-Center). The Shopping-Mall Wandsbek-Quarree and the close Underground Station Wandsbek Markt are just 250 metres away. You need just 9 minutes by underground U1 towards the main station or 12 minutes to the Jungfernstieg. The Wandsbeker Sporthalle is just opposite of the street, the Alsterdorfer Sporthalle is 7 km from here. The Olympischer Stutzpunkt is 2 km away. The Stadtpark and the Freilichtbuhne are 5 km.Our hotel has 148 rooms, each can accommodate 2 adults and 1 child below the age of 12. Make use of our Wi-Fi access free of charge and start the day at our breakfast buffet. We are very happy to welcome you as our guest in our hotel and for a visit in the nice town of Hamburg. ... more less
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