Just returned from a two night stay at this hotel. After reading the reviews we travelled with an open mind as it was New Year's Eve and having booked last minute this hotel was one of the few with vacancies.
Firstly, the positives. The location is central and within walking distance from the hauptbahnhof. There is a U-Bahn right outside the door too. There is also a supermarket over the road should you need any supplies. Unfortunately those are the only positives.
On the down side- the room was fairly dirty. The curtains didnt cover the window and the hotel sign was right outside. The TV did not turn on. The shower was okay, but the shower head was dirty and the shower itself was hanging off the wall. There was no drainage so the bathroom flooded with each shower. The toilet also didn't filter properly. The rooms are also quite noisey and reception staff are unhelpful.
The worst part of my stay was the price. We paid EURO 298 for two nights in what isn't even a basic and clean motel. I booked online, and when I arrived they tried taking the payment again with no explanation. After speaking to the booking company (who rang the hotel) the manager came to my door. He was very rude and informed me it was a preauthorisation and I had only been charged once. I am still monitoring my account to make sure this is correct.
I never usually pay attention to negative reviews as I like to decide for myself. However, if you are looking for a cheap night in Hamburg please read the reviews and don't go here. Hamburg itself is a fab city and there are plenty of cheap hotels and hostels with better reputations than this. Avoid.
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