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All reviews nice hotel business trip spa area modern style steam room central location rooms are spacious location is great breakfast buffet is nice breakfast coffee machine public transport meatery basement bathrobes alster duvet
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Reviewed 2 January 2018

The hotel is located close to most of the good shopping areas in Hamburg.
It's a design hotel, but the design seem overly simplified and somewhat dated. The rooms looks a bit used and the toilet design is just weird. Our room had a bathtub which was nice, however i would have preferred that the shower was not in the bathtub itself but maybe that's just nitpicking.

The beds are so hard that you could just aswell sleep on the floor instead. The pillows are two so we got some extra, but the either way it's hard to get a good nights sleep on those hard beds. I have never experienced something like this in any other hotel. I can see on other reviews that we are not the only ones seeing this, so I think it's general for the hotel.

We got a room with a city view...which supposedly mean a view into another building across the road...not worth the extra money

There is a very nice spa area in the basement with a pool, sauna and steamroom. There is altso a jacuzzi...however this is the same temperature as the pool which makes no sense. So it's more like a very small pool with bubbles.

The breakfast is ok aswell, but way to pricey for what you get. It's standard hotel breakfast I would say.

The bar is good and has a nice drinks card

The service is also good and friendly and helped us book taxis and offered umbreallas in the rain.

All in all I expected better for a 5* hotel but the location and spa is nice - but if the don't upgrade the beds I'm never going back

  • Stayed: December 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank runekjensen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AEOHH, Manager at SIDE Design Hotel Hamburg, responded to this reviewResponded 3 January 2018

Dear runekjensen,

Thank you very much for your feedback as well as choosing our hotel for your Hamburg visit.

I am excited to inform you, that we are closing today to start our extensive modernization. We will be replacing all loose pieces of furniture, new beds, upgraded bathrooms as well as creating 20 shower only rooms.

We can't wait to show you and have you experience our wonderful new product by the end of March. Keep an eye on our progress through Facebook.

Sincere regards,

Alex Obertop
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2017 via mobile

Nicely designed hotel with nice common areas and good service. Rooms are over designed though and a bit worn ... bed was the worst I have had in a long time. Cheap mattress and bedding also felt cheap....

Stayed: December 2017, travelled as a couple
Thank Klaus A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AEOHH, Manager at SIDE Design Hotel Hamburg, responded to this reviewResponded 31 December 2017

Dear Klaus A,

Thank you very much for staying with us recently. Your feedback is very important to us and we have taken steps already to improve the quality of our rooms and beds.

As of January 3rd 2018 we will be closing for a 3 months renovation to better match the wishes and needs of our guests.

We are very much looking forward to welcoming you back with us after our renovation in April.

Regards,

Alex Obertop
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2017

Very nice hotel, the location is great with 5 minutes walk to the best shopping streets Hamburg has to offer.
The service was friendly and efficient the rooms were not very large, but sufficient for a city hotel and modern and nice. Very clean. The employees were very helpful.

Stayed: December 2017, travelled with friends
Thank Katherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AEOHH, Manager at SIDE Design Hotel Hamburg, responded to this reviewResponded 27 December 2017

Dear Katamete,

Thank you very much for visiting our hotel during your recent Hamburg trip.
We sincerely appreciate your positive comments and can't wait to welcome you back after our modernization in the first quarter of 2018.

Regards,

Alex Obertop
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2017

poor service from reception, early wake up calls from the cleaners, rooftop bar was not open, beds were not nice to sleep on. Jacuzzi cold too! Good location though and an amazing time in Hamburg, just wouldn't stay here again

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank A7048UYlukeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AEOHH, Manager at SIDE Design Hotel Hamburg, responded to this reviewResponded 27 December 2017

Dear A7048UYlukeb,

I sincerely apologize for us disappointing you during your recent stay. I will ensure to discuss and correct the experienced service issues.

As we are renovating in the first quarter, I am sure you will enjoy our new product. In addition to a lot of new furniture, we are replacing all beds.

Looking forward to you giving us another chance when visiting Hamburg again.

Please contact me personally at any time a.obertop(at) side-hamburg.de

Regards,

Alex Obertop
General Manager

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Reviewed 15 December 2017

Side Hotel is located in an easy convenient location - close to shopping and quick breakfast bakeries.
I liked that it was also near tourist sites and walking tour areas by the city hall.
I would highly recommend this convenient hotel!

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Wanda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AEOHH, Manager at SIDE Design Hotel Hamburg, responded to this reviewResponded 27 December 2017

Dear Wanda F,

Thank you very much for leaving us such nice review.

We are looking forward to welcoming you back with us soon.

Wishing you a happy new year.

Regards,

Alex Obertop
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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