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Reviews (463)
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All reviewsnice hoteleasy transfertrouser pressshower caplong weekend in hamburgnice bar areaclean roomsminute walkroom facingeach morningconvenient locationnice sizecity breakhotel roombed was comfortablemini barfree wifi
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14 - 19 of 463 reviews
Reviewed 11 September 2017

Everything good. Polite and helpful. Room big and comfortable. Food great. Menu short but interesting. Some low rumbling noise from subway system but nothing major. Breakfast amazing but at €17 it should be.

  • Stayed: September 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Mr_Mote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this reviewResponded 20 September 2017

Dear Mr_Mote,

thank you very much for your nice assessment. We are happy that you had a good start to the day with our buffet breakfast and enjoyed your stay at our hotel.
Looking forward to welcome you again soon.

Kind regards,

Britta Mietzner
Director´s secretary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2017 via mobile

Rooms are extremely spacious and were cleaned (and hovered) everyday. The maid even left little sweets on the bed for us! The wardrobe was ok, a few hangers but there wasn't many drawers to store your clothes... everything needed to be hung up.

Bathroom was of a good size. Kleenex toilet roll but no bathroom amenities. There was a fixed soap dispenser in the shower and next to the sink, but nothing else (like shampoo or conditioner etc) was available. We had a shower cap and 2 nail files on our last day.

TV had English channels - BBC & CNN. safe was easy to use. We had a trouser press in the room but no iron & ironing board - I think if you asked at reception they would probably lend you an iron (but not too sure as we didn't need it). Air con was really quiet too.

Breakfast was really expensive (€17pp) so we decided not to eat there but went to a bakery in the morning instead.

Hotel is in an excellent location. 5mins walk to the main coach and train station. A McDonald's cafe is on the walk so you could get breakfast there instead.

Very friendly staff. Would recommend and stay again!

Stayed: August 2017, travelled as a couple
Thank AnnieM838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this reviewResponded 30 August 2017

Dear AnnieM838,

thank you very much for this very nice assessment.
We are happy that you enjoyed your stay and had a good time in Hamburg.
We are looking forward to welcome you again soon.

Kind regards,

Britta Mietzner
Director´s secretary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017 via mobile

We were accepted by the hotel at 4am. Although the check out time was 12:00 hrs the receptionist was kind enough to offer us 2 more hours.
The location was good, clean rooms and for parking you need to pay extra.

Stayed: July 2017, travelled as a couple
Thank Makk81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this reviewResponded 18 August 2017

Dear Makk81,

thank you very much for your nice assessment.
We are happy that you enjoyed your stay at our hotel. Looking forward to welcome you again soon.

Kind regards,

Britta Mietzner
Director´s secretary

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2017

it is almost well located,clean hotel with skilled staffs.i remained there solo four two nights .since my room was small,no coffee maker was there.i asked for and they brought it fast.
breakfast was good.the staff were helpful.

  • Stayed: July 2017, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank essi149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
straphael1, Verkauf & Marketing at Best Western Plus Hotel St. Raphael, responded to this reviewResponded 2 August 2017

Dear essi149,

Thank you for your assessment. We are glad that you felt comfortable in our house.
Visit us again during your next stay in Hamburg.
We look forward to you.

With best regards

Isabell Bemfert
Sales & Marketing

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Reviewed 30 July 2017

Very disappointed. Rooms very basic and the views not good at all. However we appreciated the radio. No spa and no food served on Sundays. The area was very seedy but one plus was it took only 10 minutes to centre. It is not a 4 star hotel also to advertise views is not a good idea as I am used to great views of cities and this not one of them. There was never a manager on site and the only meal we did have there was expensive and not very good. So not a good stay overall.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Linda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
straphael1, Verkauf & Marketing at Best Western Plus Hotel St. Raphael, responded to this reviewResponded 2 August 2017

Dear Linda,

Thank you very much for taking your time and give feedback about your stay at our hotel.
Too bad that our house did not meet your expectations.
Looking forward to welcome you again soon.

Kind regards,

Isabell Bemfert
Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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