Check in process was smoothed but the check out was the dumbest process I've ever had to go through. I saw on the website that there was EXPRESS check out. My credit card information was already with the hotel, yet I was still not allowed to do express check out!
I asked if I could call them later to check out or if I could drop off my key and they already have my credit card info so they will just charge it anyway and the lady DANA working at the front just said no! you have to wait! and just ignored me even after I explained they already have my card info! Why do you need me to wait in line for 15 minutes and be late to my meeting???
The worst part??? I got up the the front, handed her my key....told her my room number... and she asked do we have your card on file and i said yes and she said ok. ARE YOU SERIOUS?!?!?
Do not stay here if you have a choice!!! Rooms are tiny, feels like a hospital, and way too far from city center to be a nice stay. also, comfort double room and normal double room is the same room!! same bed!! i dont know why i paid more ..More
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