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“Customer service - not here” 2 of 5 bubbles
Review of Hotel Berlin, Berlin

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Hotel Berlin, Berlin
Ranked #150 of 662 Hotels in Berlin
London, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Customer service - not here”
2 of 5 bubbles Reviewed 9 February 2012

As a seasoned business traveller I found this hotel's attention to detail sadly lacking. Stuff goes wrong anywhere - its how you put it right that counts. Be warned if it goes wrong there is no follow through - shame because fundamentally it could be a good package apart from tiny beds.

Room Tip: Avoid second floor in newer block, be. Prepared for a long walk elsewhere
See more room tips
  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank ChilternFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBerlinBerlin, General Manager at Hotel Berlin, Berlin, responded to this review, 15 February 2012
Dear ChiltrenFlyer - I am truly very sorry that you did not enjoy your that you as a seasoned business traveller found my staff's attention to detail lacking. Since you are saying that stuff goes wrong anywhere, it would be so important to find out for us where it went wrong, so that we can work and focus on improvements and the follow through is one of my key issues in the day to day business. Please, send me you specific details and give us a second chance. Address it to my direct e-mail at: c.kausch@hotel-berlin.de and I will definitely get back to you. Thank you for your review and I look forward to hearing from you - Cornelia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,633 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (237)
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English first
Level Contributor
118 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 9 February 2012

Well located , conference facilities were good and flexible with plenty of support. The rooms were clean, comfortable and well appointed but a bit on the cold side as the 'heating' found the extreme temperatures hard to cope with and was noisy. Wifi was good in all areas and lots of space to find a nook to work in. Food good quality and variety. Would use again

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank StevenG2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBerlinBerlin, Manager at Hotel Berlin, Berlin, responded to this review, 10 February 2012
Dear Steven G2,

Thank you for your response and for taking the time to post your impressions on TripAdvisor. Good to hear that you enjoyed your stay with us and your feedback is highly valuable for all of us. Wishing you an excellent day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marlborough, United Kingdom
Level Contributor
259 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
3 of 5 bubbles Reviewed 4 February 2012

This hotel exists for one purpose only - to serve Business people in need of a fully functioning Business hotel. It does that job quite well. Reception is spacious and well manned meaning queues were fast moving. The rooms are clean, tidy and come with (limited) desk space and free wifi. Bathrooms are fine although the shower is not powered and as such is a disappointment. TV channels include a good selection of UK channels - a home from home. The breakfast room is big but still manages to feel overly full as the self service food area is tightly packed. The bar area is poor - too small and it is sometimes hard to get served. It is also in direct line with the Hotel's front door so the minus 16 temperatures outside made the bar very cold. Having stayed a few time in Berlin I would say there are better Business hotels than this.

  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Peter084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBerlinBerlin, Manager at Hotel Berlin, Berlin, responded to this review, 10 February 2012
Dear Perter084,

Thank you very much for your visit and for taking the time to post your impressiones about our Hotel on TripAdvisor. Your opinion is very important to us, as we continually strive to provide first-class service to our valued guests. We are pleased to learn that you were mostly happy with our staff and our services. But we are truly sorry, that there were issues with the shower and the bar area that did not fully satisfy you!
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Edinburgh, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 22 January 2012

Me and a pal stayed at this hotel the week in between Xmas and New Year. It's in a good location close to Underground etc. and buses. The room was comfortable and the bathroom was a good size with a great shower. The staff were helpful and multi-lingual, so no problems for us as we speak no German. We did the breakfast (as an extra) one morning, but thought it a little pricey at €21, after all, there is only so much you can eat at breakfast. I would stay again as I plan to visit Berlin again in the summer.

Room Tip: The lifts are at the front and it's quite a walk if your room is at the other end of the hotel.
See more room tips
  • Stayed December 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tab2Tab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBerlinBerlin, Manager at Hotel Berlin, Berlin, responded to this review, 24 January 2012
Dear Tab2tab,

Thank you very much for your very positive feedback and your time spent for doing it.
Alternatively to our breakfast buffet, we also offer a „Quick Breakfast“at the Bar Berlin, Berlin. It is served daily from 8am to 10am and you can order à la carte.
We are very happy to welcome you again at Hotel Berlin, Berlin.
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Copenhagen, Denmark
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 January 2012

Very central location close to the Tiergarten. Bus 100 stops close to the hotel and the U-Bahn is within short walking distance making Hotel Berlin, Berlin an excellent point of departure for the exploration of Berlin. The room was good, the breakfast buffet excellent and the WiFi worked well. All in all value for money. Restaurant Locher accross the square is a good venue for a delicious dinner and the original Cafe Einstein is close by.

  • Stayed December 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Jens Bo O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBerlinBerlin, Manager at Hotel Berlin, Berlin, responded to this review, 24 January 2012
Dear Jensbo,
Thank you very much for your review and for taking the time to post your impressiones about our Hotel on TripAdvisor. It is highly appreciated and we thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Berlin, Berlin

Property: Hotel Berlin, Berlin
Address: Luetzowplatz 17, 10785 Berlin, Germany
Region: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#42 Spa Hotel in Berlin
#107 Luxury Hotel in Berlin
#111 Family Hotel in Berlin
#138 Romantic Hotel in Berlin
#146 Business Hotel in Berlin
Price Range (Based on Average Rates): €
Hotel Class:4.5 star — Hotel Berlin, Berlin 4.5*
Number of rooms: 701
Official Description (provided by the hotel):
Hotel Berlin, Berlin is the third largest hotel in the capital and one of the largest in Germany. And yet it is still the guest and his personal needs that are at the centre of our attention: in order to make our guests' stay with us as pleasant and individual as possible, all rooms and suites differ in styles and are thereby invariably generously and comfortably furnished. Every room in our individual 4-star superior hotel in Berlin is excellently equipped for working and lingering. W-LAN is also available free of charge to all our guests everywhere on the premises and in the room. ... more   less 
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Also Known As:
Hotel Berlin

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