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Reviews (5,157)
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Traveller rating
3,192
1,527
315
84
39
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All reviews central station great hotel brandenburg gate modern hotel excellent breakfast perfect location business hotel nice room double bed hauptbahnhof train sights german euros
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Reviewed 29 December 2021

Had a spacious and modern room, appreciated the personal welcome card and the very good service both in restaurant and housekeeping. Reception staff was very polite and helpful in recommending sightseeing attractions as well as secret tips to discover the city.

Date of stay: November 2021
    • Location
    • Cleanliness
    • Service
1  Thank paulahQ9117VJ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Daniel Hunger, Geschäftsführer at Steigenberger Hotel Am Kanzleramt, responded to this reviewResponded 29 December 2021

Dear Paula,

Thank you very much for this great feedback.

We are delighted to hear that you belong to our returning guests and that you are always satisfied with your stay.

Hopefully, you will visit us soon again.

With kind regards from Berlin,

Daniel Hunger
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2021 via mobile

Spent two days at Steigenberger Hotel am Kanzleramt for business. Stylish Hotel in a central position, well equipped and very clean.
Extremely satisfied with the service in overall.
The personnel is very friendly and professional.
Highly recommended, not only for business trips.

Date of stay: December 2021
Trip type: Travelled on business
Thank AlphaDog79
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Daniel Hunger, Geschäftsführer at Steigenberger Hotel Am Kanzleramt, responded to this reviewResponded 28 December 2021

Dear Guest,

Thank you very much for this great feedback.

Your consistently positive feedback strengthens us in our mission to be hoteliers with passion and to continue to pursue this mission. We are proud that you praise the work of our staff and are happy to pass on your compliments to our team.

We say thank you again and look forward to seeing you again in Berlin!

Best regards from Berlin

Daniel Hunger
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2021

Rooms are comfortable and spacious. the low score is due to the fact that they didn't clean the room (we stayed there for the weekend) and ignored the request for a double bed in our reservation and even on the second night, after we complained at reception. good breakfast but expensive in my opinion.

Date of stay: November 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank TiagoEscobar
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Daniel Hunger, Geschäftsführer at Steigenberger Hotel Am Kanzleramt, responded to this reviewResponded 5 December 2021

Dear Mr. Escobar,

thank you very much for your stay and your detailed feedback. First of all we would like to inform that our hotel has no official star classification.

We are very pleased that we could inspire you so much with our room facilities as well as the comfort.

We deeply apolpgize that we could not maintain the level of our housekeeping. We clean our rooms every two days, daily if requested. We will pass on your comment to our housekeeping management.

We appreciate you taking the time to comment on your recent stay with us.

We would be happy to welcome you back soon.

Kind regards from Berlin,

Daniel Hunger
General Manager

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Reviewed 16 November 2021

Stayed in Steigenberger for 3 nites. Location was convenient and the room was clean. I would have given 5* if not for the housekeeping services. Called housekeeping to make up room & to replace the kettle and was told in the afternoon. When we returned to the room, was shocked that they did not clean the room nor change the towels. Called them and they said they only clean rooms on alternate days. But they sent us clean towels, kettle and lagged capsules.

Date of stay: November 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Journey01678498347
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Daniel Hunger, Geschäftsführer at Steigenberger Hotel Am Kanzleramt, responded to this reviewResponded 26 November 2021

Dear guest,

thank you very much for your stay and your review.

We work hard to make our guests happy and appreciate your feedback.

With best regards

Daniel Hunger
General Manager

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Reviewed 2 November 2021

Modern, clean and spacious room. Location was great, right next to Berlin Hauptbahnhof. Breakfast was outstanding. Reception desk was hopelessly understaffed at checkout time. Nevertheless, staff was very friendly.

Date of stay: October 2021
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank TS96052
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Daniel Hunger, Geschäftsführer at Steigenberger Hotel Am Kanzleramt, responded to this reviewResponded 8 December 2021

Dear Guest,

Thank you for staying with us in Berlin.

We work hard to make our guests happy and appreciate your feedback.

With best regards to you,

Daniel Hunger
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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