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Reviewed 23 May 2018

We really enjoyed our stay here. The hotel itself is a bit cold, with long, dark hallways and a very distant, institutional feel. The hotel itself is also triangular, which is a bit odd.

However, the service and the staff made our stay excellent. The breakfast and amenities were top-notch (very friendly staff at breakfast, in the club lounge, at check-in). One particular standout was Lena Bigalke, who was courteous and professional throughout our entire stay. Thank you, Lena.

We will be coming back!

  • Stayed: May 2018, travelled with family
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1  Thank Calvin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHBerlin, General Manager at Grand Hyatt Berlin, responded to this reviewResponded 28 May 2018

Dear Calvin L,

I would like to thank you for your recent stay at Grand Hyatt Berlin and your positive evaluation. It was a pleasure to read your kind words and I am happy that you enjoyed your time with us so much. It is always a great motivation for the entire team to learn, that our guests felt comfortable and please rest assured that I will pass on your compliments to the team and especially to Lena. I regret that the overall design did not completely meet your needs, but the more I am glad that the services and facilities made your stay an enjoyable one. We would be happy to welcome you back soon and remain at your disposal for any assistance!

With best regards,
Jan Peter van der Ree
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2018

We took the train into Berlin from Hamburg, walked out of the mall up on to the street and right to the hotel. The hotel is large, but well appointed. Two bars and a restaurant along with a roof top pool and gym, it is nice for a city stay in Berlin. We also had access to the lounge and stopped in one night for a drink and a few light snacks before going to dinner. The staff helped us with restaurant reservations and a taxi one night which was great and we had drinks in both bars. Mornings, we had breakfast in the restaurant and it was a nice buffet. Simple and not anything that elaborate but the buffet really has items to meet a pretty wide variety of visitors and dietetic needs. Our room faced the inside of the hotel so no view but the room was really nice and the shower was excellent. We would gladly stay again when we return.

  • Stayed: April 2018, travelled as a couple
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Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHBerlin, Manager at Grand Hyatt Berlin, responded to this reviewResponded 23 May 2018

Dear Michael D,
I would not want to miss the chance to thank you for such a wonderful feedback and especially for having chosen Grand Hyatt Berlin. It is a pleasure to read that you enjoyed your overall stay with us in the capital city.I am happy that the location of the hotel, our restaurants and the overall service completely met your expectations and needs. Furthermore you described the facilities in your room and it is great that you felt comfortable. However, we would be glad to provide a room with a better view for you the next time you arrive.

We look forward to welcoming you back soon and should you have any questions or wishes in the meanwhile, please do not hesitate to contact us at any time.

With kind regards
Jan Peter van der Ree
General Manager

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Reviewed 14 May 2018

This is my favourite hotel in Berlin. The staff are so nice and always try so hard to help in every way. The restaurants are really good and the swimming pool & Spa area are great. The location is also really close to most of the attractions with lots of restaurants & bars in the area.

  • Stayed: May 2018, travelled on business
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Review collected in partnership with Hyatt Hotels
Thank family475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHBerlin, General Manager at Grand Hyatt Berlin, responded to this reviewResponded 15 May 2018

Dear family475,

Thank you so much for having taken the time to write this detailed review about your recent stay with us. I was pleased to read your positive comments regarding the location, the facilities and especially the friendliness of our team members. I am happy that you had the time to experience the Club Olympus Spa & Fitness as well as our restaurants and I truly appreciate your recommendation. Please just let us know if we can be of any assistance when you start planning your next trip to Berlin.

With best regards,
Jan Peter van der Ree
General Manager

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Reviewed 14 May 2018

The Grand Hyatt in Potsdamer Plaza, Berlin is truly excellent in every way. We would stay there again in a heartbeat. The location simply can’t be beat, and our room was large, beautifully designed, and always cool because it faced an inner courtyard that never seemed to see the sun. With the window open, cool fresh air gently wafted into our room day and night. The staff are first-rate. We have not had a better hotel stay anywhere we have travelled.

  • Stayed: May 2018, travelled as a couple
    • Value
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Review collected in partnership with Hyatt Hotels
Thank Juanita D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHBerlin, General Manager at Grand Hyatt Berlin, responded to this reviewResponded 15 May 2018

Dear Mrs. Juanita D,

Thank you so much for your kind words and the positive evaluation of your recent stay. I am really glad to read that you enjoyed your room and the location of the hotel and that we were able to live up to your expectations. It sounds like you had a great time in the beautiful German capital and I hope that we were able to make it a truly memorable stay. We look forward to welcoming you back in the near future.

Warm regards,
Jan Peter van der Ree
General Manager

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Reviewed 13 May 2018

The hotel Desk staff were as good as anywhere I Have ever traveled . The Concierge was great. He made two restaurant recommendations and both were great. He was able to handle local travel needs and arrangements , and bell staff was awesome.

  • Stayed: May 2018, travelled on business
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Review collected in partnership with Hyatt Hotels
Thank jgcoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHBerlin, General Manager at Grand Hyatt Berlin, responded to this reviewResponded 14 May 2018

Dear jgcoyle,

First of all, I would like to thank you for having taken the time to share your experiences about your recent stay at Grand Hyatt Berlin on TripAdvisor. We place great value on the wellbeing of our guests and therefore, I know that the entire team will be thankful for your appreciation. It would be our pleasure to welcome you back in the future.

Best regards,
Jan Peter van der Ree
General Manager

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