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“Epic hotel”
Review of Grand Hyatt Berlin

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Grand Hyatt Berlin
Ranked #21 of 635 Hotels in Berlin
Certificate of Excellence
Reviewed 26 January 2013 via mobile

Loved this hotel. Great central location, 5/6 mins from the tube station. Lots of very trendy resturants nearby, a 2 min walk. You are also next door to a big cinema complex. The service throughout our stay was excellent. Breakfast was particularly good, served until the afternoon at weekends. The waiters at breakfast were brill remembering how I liked my coffee etc... I will only ever stay in this hotel, simply fab!

  • Stayed: December 2012
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Thank shopkitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHBerlin, Manager at Grand Hyatt Berlin, responded to this reviewResponded 28 March 2013

Dear TripAdvisor User,

Thank you very much for your extremely positive feedback regarding your stay at Grand Hyatt Berlin.

It was with the greatest pleasure that I read your kind words, in particular about our service. We are happy that we could meet your expectations and I will pass on your compliments to my colleagues because your words will motivate them even more.

We are looking forward to welcoming you again soon.

Best regards,

Frank Heckelmann
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,383 - 1,387 of 3,048 reviews

Reviewed 23 January 2013

We've stayed at this hotel just before new year's and were very pleased with the entire experience.

Bathroom is really nice, with heated floors and TV.

Bang Oflusen TV in room was a special touch!

Our daughters room had the TV's (both) broken...maintenance came and fixed both.

Internet access was expensive and very poor service/signal...I don't understand why some hotels still charge for internet!

The location was a very nice surprise...there is a mall, a casino, a theater, cinema, restaurants just across the street...and Postdamen platz just 2 blocks away.

The only perk was one of the lobby bar waitress...she gave us sarcastic responses like, when I asked for a diet coke and she responded that she only has 2 hands...very rude since I was being kind...totally unnecessary!

Anyway....it was a great stay overall.

  • Stayed: December 2012, travelled with family
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Thank Cenobre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2013

had a junior suite with a view access to the club , check in was quick they did it at the room . the suite was large , beautiful modern bathroom has the dressing inside which is commen in hyatt brand . the staff i encountered are all very nice starting from the door to the room service to the reception .
superb room quality with all the amenities you need . i only had a room service they were great attentive, quick, and polite
location : on your wright side you have the sony center full of places to eat on the left side you have again the Arkaden with stores , convenient stores and places to have a quick meal if you like. by taxi less than 10 euro you can go the the friedrichstrabe i think this is the new place for shopping by the way taxis are very easy with polite drivers they can speake litte english but this was no problem.

Room Tip: non i think all the rooms are good
  • Stayed: January 2013, travelled on business
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Thank doudacairo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2013

We stayed at the Grand Hyatt over Christmas holiday during our honeymoon. It's in a great location with easy access to the U and S metro lines. It's also across from a mall and a Starbucks. They have a cool bar with a swanky fireplace that I particularly enjoyed. My favorite part is their giant Buddy Baer in the lobby. It's stainless steel and I think it was sponsored by Krups. I wanted to take him home with me.
The rooms are nice. The bed was really hard for my taste but that might just be a German thing. Perhaps it's better for the back but I felt like I was sleeping on a concrete slab. The B&O TV remote is a nice touch although it's really, really heavy so be careful if you're not fully conscious when using it. You could seriously hurt someone with it.
I would request a room facing out, rather than inside the courtyward. We had an inward facing room and the view wasn't so good. But I imagine the outside facing room, particularly the one's higher up would be awesome.
Go to the spa on the top if you can. They have a lovely outside rooftop deck where you can enjoy spectacular views of the city.

Room Tip: Higher outside facing rooms would be the best choice.
  • Stayed: December 2012, travelled as a couple
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Thank Jenifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2013

Spent 3 nights in December 2012 at the Grand Hyatt. Having stayed at their New York hotel we had great expectations. Firstly the breakfast is ridiculously expensive at 35 euros. Service in the bar area is glacially slow and disorganised. When we ate in there we complained to the manager who was floating about and yet we still had to wait 25 mins for a second drink ! They did wipe the meal and drinks from our bill. The following day after being out of the hotel all day we came back to our rooms not being cleaned despite leaving the sign on all day for them to be cleaned. The cleaning trolley had not moved from the corridor all day! Another free drink at the bar whilst we waited. Also according to the concierge you cannot get Sunday brunch in Berlin! Wrong, we managed it. The hotel is in a great location with an excellent cafe attached ( not the in house restaurant) but just needs some better management.

Room Tip: We had corner rooms which were huge with tv in bathroom
  • Stayed: December 2012, travelled with friends
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Thank joolsouk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Berlin

Address: Marlene Dietrich Platz 2, 10785 Berlin, Germany
Region: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Berlin
#3 Romantic Hotel in Berlin
#10 Spa Hotel in Berlin
#12 Family Hotel in Berlin
#19 Luxury Hotel in Berlin
Price Range: €156 - €395 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Berlin 5*
Number of rooms: 342
Official Description (provided by the hotel):
Innovative design, clean-cut lines, first-class natural materials and contemporary art are characteristical for Grand Hyatt Berlin located at Berlin Mitte, close to Potsdamer Platz, Brandenburg Gate and Reichstag. The 342 luxurious guestrooms and suites are equipped with B&O flat screen TVs and Wi-Fi. Grand Hyatt Berlin features restaurants Vox, Tizian and mesa, Vox Bar and Club Olympus Spa & Fitness on the rooftop which offers a large pool, cutting-edge fitness equipment, a sauna and Jacuzzi. ... more   less 
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Also Known As:
Grand Hyatt Berlin Hotel Berlin
Berlin Grand Hyatt
Hyatt Berlin
Berlin Hyatt

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