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“What a wedding reception!” 5 of 5 bubbles
Review of Patrick Hellmann Schlosshotel

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Patrick Hellmann Schlosshotel
Ranked #15 of 662 Hotels in Berlin
Certificate of Excellence
Jacksonville, Florida
Level Contributor
103 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“What a wedding reception!”
5 of 5 bubbles Reviewed 14 October 2011

Stayed here for a wedding reception. Fine old-world hotel built in the early 1900's as a private residence. Excellent food, service, indoor pool, spa, and amenities. Expensive, so would not spend more than a night or two, but clearly a window into the old German aristocracy life. Set in a quiet secluded residencial area about 25 minutes southwest of bustling downtown Berlin. Train will get you to within a 5-miute taxi ride--just have the tavern owner outside the train station call the taxi for you.

Room Tip: All were excellent, that I saw. You can even get a suite with its own private dining room, living ro...
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  • Stayed October 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank artairman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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537 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
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English first
Brisbane, Australia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 14 October 2011

In selecting Schlosshotel Im Grunewald for a two night stay with my teenage children I did consider whether it would be better to stay in the city. The reality is that the railway station is only a ten minute walk from the hotel through a very pleasant suburb. It was good to be able to relax in leafy surroundings after a hard day of sightseeing in the city. If you were there on business it may not suit but for a holiday it was perfect. The service at the front desk was impeccable with very intuitive and considerate staff. Restaurant staff were a bit distracted by a function booking which was taking their time but since I was in good company that didn't spoil our experience.

  • Stayed September 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Colin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Gatos, CA
Level Contributor
102 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
5 of 5 bubbles Reviewed 12 October 2011

The Schlosshotel is beautifully restored mansion in an affluent older suburb right outside of Berlin. I stayed for two nights with two friends. We all had the least expensive rooms in the annex behind the main building. Our stay was wonderful--the inn was luxurious and the service efficient and friendly.
The main building is absolutely gorgeous with soaring ceilings in some rooms, amazing woodwork and trim, beautiful views to the garden, stone fireplaces, chandeliers, etc. The architecture is rococo and ornate, but the furniture understated and elegant. Each of the public rooms is different and amazingly ornate including a beautiful round private dining room with guilded wood working, a lounge with soaring ceilings and huge carved wood staircase,and a cozy bar with a stone fireplace.
Our rooms were nice, with lots of storage, marble and dark wood bathrooms and fabulously comfortable beds with down pillows and comforter. There is a minibar with unlimited free drinks. The rooms were quiet and the only downside was they were a little dark.
There is a lovely indoor pool area. One person had a massage at the spa, which she said was just OK.
Breakfast is an additional 26 euros, which was steep, but it is a very nice buffet and you can get eggs cooked to order. It is served in a garden room or on the terrace and is worth doing at least one day, but could be a bit too pricey for an entire family. The second day we had coffee (8 euros) brought to our rooms.
The staff was great in recommending restaurants. We ate at Alpenstueck and Lutter and Wegener. Both had great service and amazing high quality German style food. We enjoyed our dinner at those restaurants more than at the hotel's restaurant Vivaldi. Vivaldi is in a beautiful wood paneled drawing room. The service was perfect but the food was inconsistent, perhaps a bit too ambitious. When we served the first complimentary appetizer I was a bit worried, it was a medley of fish pates, which were not tasty. The next appetizer was a lobster medley and much better. The basket of bread outstanding with high quality unsalted butter and a salt selections. Other plates were mixed, one incredible beef dish, a great pea soup, an undercooked fish dish and a langostine which was mealy. The cheese platter was over the top. It was a nice experience, but I would stick to meat dishes, which is probably the wise thing to do in Berlin. There is a great wine list that included a lot of well priced choices.
We enjoyed being outside of Berlin, but it did require taxi rides back a forth. We had fun looking at the scenery, especially the incredible historic homes near the hotel.
One day the we used the complimentary bikes and rode to a nearby lake--incredible! The staff also recommended shopping areas which we enjoyed.
We had a fabulous stay and the best service I have experienced in Germany.

  • Stayed September 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Sparky22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berlin
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 3 October 2011

We stayed at the Schlosshotel Grunewald for two nights. We chose a room with a reading corner in addition to the desk so that we would have a bit more space. The service in this hotel was excellent. The room was very quiet and the area is very relaxing. It was a nice touch that the minibar was "free" (i,.e. included in the price). Breakfast was not included in the price and cost ca. 24 euros more per person. The breakfast was very good with a choice of high quality meats, cheeses, breads etc etc with a chef on hand to make egg-dishes with bacon etc etc and one could get all sorts of coffee/espresso that one desired. It is worth remembering that this hotel is not in the centre of Berlin and the public transport connections are not that great: if you want a city-trip, this is not the right place to stay, if you want to relax in beautiful surroundings, it is the place to stay. The only (minor) downside: we had room service twice we just felt the dishes lacked "that special something" (?inspiration?) that one might expect for the price: whilst the quality of the ingredients was very high and the cooking executed at a very high technical level, there was just something missing. In any case, this only a very very minor issue and we would definitely stay there again. The hotel isn't cheap, but to quote Ferris Bueller: "If you have the means, I highly recommend it"

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank babelfish111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 bubbles Reviewed 5 September 2011

We chose this hotel simply because of the reviews on Trip Advisor and the fact that the hotel was rated number 1 in Berlin. This just shows the perils of relying on Trip Advisor too much, as it really was a let down. I suggest you think carefully what you are looking for before deciding to book it.

The hotel is undeniably grand, has a nice pool and grounds, some interesting history and has some lovely features...but it is let down in a number of ways.

Firstly the location. Yes it's undeniably a nice part of town if you're planning on spending your time sat outside in the grounds of your hotel, but if you're going to be sight seeing it really is not the place to be. There is nothing of note in the area, so you really have to get a taxi or the metro everywhere. Given that half the joy of Berlin is the ability to walk to so many places this was disappointing.

Secondly, the service. A lot has been talked about the quality of the service and yes many of the staff were very good. But it certainly wasn't all. We arrived in the evening so decided to eat in the hotel restaurant. There was only one other person in there when we arrived (at around 9pm) and when we asked the waitress if they were still serving she looked at her watch, raised her eyebrows and said that she would have to check with the chef. She reappeared and said that we could in a very begrudging manner. Not exactly a warm welcome! She offered us what turned out to be the fine dining menu but it didn't correspond to the menu we had seen in the hotel information in our room, so we were confused. We asked whether there was another menu and the waitress reluctantly gave us what turned out to be the a la carte menu and she then proceeded to tell us in a very condescending manner that people usually didn't order off it because it wasn't fine dining. Looking at the menu I couldn't make any distinction, certainly not in price with main courses around the 30Euro mark. We ordered and later got chatting to another waiter who proceeded to tell us how he hated working at the hotel and couldn't wait to leave...not very reassuring to hear as a guest!

By the time we reached the end of our main course we felt completely abandonded in the empty restauarant. Nobody came to refill our glasses or offer more drinks or even dessert, and when we wanted to leave we then had to wait 15 minutes for somebody to deign to appear to allow us to sign the bill! All in all a thoroughly soulless and unimpressive experience!!

Thirdly, the room. Our suite was under the eaves and was a bit of an odd design. The decor wasn't exactly shabby chic more just a little worn out! There were some nice touches, the iMac in the living area was great and the wifi was good speed. But the bed was a disaster!! Call me old fashioned but surely one of the most important aspects of any hotel is how good the bed is? The mattress was clearly old, you could feel the springs, but it was also covered with a plastic/rubber mattress protector! Yuck!! This not only made the bed really hot to sleep in but it was also seriously uncomfortable and small. To be honest I'd have sacrificed the iMac for a decent bed any day!! The pillows had also clearly seen better days and were very uncomfortable, plus they were filled (as were the duvets) with feathers of some description. An allergy nightmare for those that suffer from this...and no alternatives appeared to be on offer. The air conditioning had likewise seen better days. We had it on the lowest setting with full fan and were still too hot. We both had a terrible night...not good!!

Finally, the bathroom. For a suite I expect a decent size bathroom. It wasn't. It was cramped with only one sink with very litte counter space and the whole thing seemed really dated. I took a shower and when I opened the door when I'd finished the floor was totally flooded (I had closed the door properly before you ask...). I spent the next 5 minutes mopping up the floor with towels...not quite what I'd expect from a 3 star hotel let alone a 5 star one.

To put the above comments in perspective we were paying around 350 Euro a night for the room, so this wasn't a cheap stay. We've stayed at luxury hotels around the world and its easy to find yourself getting picky about things, but there were some fundamental failings at this hotel. But the bed was for both of us the biggest problem and neither of us could face another night in it. So regrettably we actually left the hotel earlier than planned and moved into the centre of the city for the rest of our stay, where we had a much more enjoyable time.

If you have to go through the inconvenience of moving hotels then I think that sums up why we felt the Schlosshotel such a let down.

Room Tip: Ask to check your bed and the air con!!
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  • Stayed August 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
18 Thank Dopeysnowy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
schlosshotelberlin, Director General at Patrick Hellmann Schlosshotel, responded to this review, 26 September 2011
Dear Guest,

Thank you very much for taking the time to share your experience at Schlosshotel im Grunewald with us. It is only through your valuable comments that we are able to continuously improve our service.
We are really sorry that you did not enjoy your stay to the fullest. Please rest assured that this was an exception, as you can see most of our authentic valuations on Tripadvisor are more than positive which reflects our high quality standards.

Please allow me to express our apologies for the inconveniences you had while dining in our restaurant “Vivaldi”. We are sorry that our service did not meet your expectations although we are fully aware that the employee deviance is inexcusable and that on this particular day our service was not up to the standards of this property. Furthermore it is a great pity that you were unsatisfied with our furniture in your suite.

At Schlosshotel im Grunewald, member of The Leading Hotels of the World, we continuously strive to meet your needs and expectations, therefore your feedback is very important to us. Of course we are taking the appropriate measures to address all matters brought up by our guests and prevent any future occurrences.

I remain at your disposal for any further comment you would like to make and for any further query shall you wish to travel again to Berlin. I will be more than happy to give you my personal attention on that occasion.

Sincerely,

Sara Torralvo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Patrick Hellmann Schlosshotel

Property: Patrick Hellmann Schlosshotel
Address: Brahmsstrasse 10 | Charlottenburg-Wilmersdorf, 14193 Berlin, Germany (Formerly Schlosshotel Im Grunewald)
Phone Number:
Region: Germany > Berlin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Berlin
#11 Business Hotel in Berlin
#13 Luxury Hotel in Berlin
#47 Family Hotel in Berlin
#86 Romantic Hotel in Berlin
Price Range (Based on Average Rates): €€
Hotel Class:5 star — Patrick Hellmann Schlosshotel 5*
Number of rooms: 53
Official Description (provided by the hotel):
The personality, intimacy and privacy of PATRICK HELLMANN SCHLOSSHOTEL, is a 5-Star Superior Design Hotel is an exeptional historical building of the German capital. The estate is a mirror of centuries and dates back as a safe castle existing 100 years. Located minutes nearby to the Grunewald forrest and beautiful Berlin lakes. The hotel is like Central Park New York located only minutes closed by to the heart of one of Berlin’s shopping and entertainment Boulevards, the famous Kurfuerstendamm. The hotel is simply captivating. It is our number one priority to provide our guests with a first class service, tailor-made to their wishes. Each of our 43 elegant rooms and 10 suites in the 100-year-old historical villa surrounded by park-like private gardens, stylish interiors designed by Karl Lagerfeld, and 15 new built in 2016, Premium rooms/suites designed by Patrick Hellmann. Our personal service is creating a heaven for you in Berlin. Our restaurants, cigar lounge and elegant lobby with its stunning chandelier and exquisite oil paintings provide an ideal atmosphere in which to unwind. In the SPA & Wellness area you can take in the view of the pine forest whilst enjoying a dip in the pool, or indulge in a first class massage treatment and sauna. ... more   less 
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Also Known As:
Schlosshotel Im Grunewald Berlin
Schlosshotel Im Grunewald Hotel Berlin

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