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Reviews (2,393)
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All reviewszoo stationzoologischer gartenzoological gardenssmoking roomu bahn and s bahnnice bardouble bedchristmas marketper dayfew minutes walktegel airportmini barbreakfast was excellentlocation is excellentcity breakpublic transportsupermarket
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103 - 108 of 2,393 reviews
Reviewed 10 September 2017

we booked 2 rooms for 2 nights whilst in Berlin the location was very good , a short walk to the zoo or train to the centre.
Our rooms were very clean and tidy though not very big was adequate for our needs, they also have parking facilities at 18 euros per night

  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank michael2020clitherow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excelsior_Hotel_01, General Manager at Wyndham Berlin Excelsior, responded to this reviewResponded 11 September 2017

Dear guest michael2020clitherow, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of a 4 points. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again . Thanks and best regards your Andrea Sudfeld

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Reviewed 10 September 2017 via mobile

Having visited before and loved it and we booked again for a family visit to Berlin. I do wish we had not! The hotel is currently undergoing a refurbishment with the main lobby boarded off and the main restaurant closed which was lovely in the morning for breakfast ( none of this mentioned when we booked), lots of the rooms were closed for repair and the carpets were filthy and well overdue changing, holes in walls and furniture dumped in alcoves showed that this hotel has dropped the ball and I would rate only as a 2 star hotel at best. The temporary breakfast area is farcical with columns everywhere which means guests seem to waltz around the room trying to avoid each other. The staff are fantastic (mostly, the cocktail Barman got in a row with a customer, not good to witness) and are making the best with what they have to work with but IMHO this hotel should be closed for the refurb. Parking in the hotel is now EU17 per day with breakfast an additional EU18 fir breakfast makes this an expensive hotel when you can get better and cheaper in Alrxanderplatz ( I think that's where we will look next time). The Wyndham has lost its sparkle and our future business, such a shame as its location to the zoo area was perfect for us.

Stayed: August 2017, travelled with family
1  Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excelsior_Hotel_01, General Manager at Wyndham Berlin Excelsior, responded to this reviewResponded 11 September 2017

Dear guest David G, Thank you for your constructive and honest comment on your stay. I can understand your displeasure very well under these circumstances and be assured that we are trying to push the renovation as fast as possible. Thank you for your reference, because this is the only way to improve us. We hope you visit us again to convince you of our product and service. Sincerely yours, Andrea Sudfeld

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Reviewed 5 September 2017 via mobile

The hotel was clean and modern with a great selection of food for breakfast. It's situated near lots of shops which was great as we visited near Christmas time. Lovely staff, room was spotless and good transport links nearby. Would highly recommend this hotel!

Stayed: December 2016, travelled as a couple
Thank SabrinaB1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excelsior_Hotel_01, General Manager at Wyndham Berlin Excelsior, responded to this reviewResponded 6 September 2017

Dear guest SabrinaB1991, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of our staff and the breakfast of our hotel. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again. Thanks and best regards your Andrea Sudfeld

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2017

very good location, good brasserie-restaurant, good parking facilities, friendly staff, good internet connection, clean.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank denizs200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excelsior_Hotel_01, General Manager at Wyndham Berlin Excelsior, responded to this reviewResponded 6 September 2017

Dear guest denizs200, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of our staff and the breakfast of our hotel. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again. Thanks and best regards your Andrea Sudfeld

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2017 via mobile

When I saw the hotel picture in internet I liked and booked, but room was so small and dirty.
I liked bathroom design but I didn't see that room in hotels web site.
Good point is hotel was in city center, you can walk everywhere in 5 min

Stayed: June 2017, travelled as a couple
Thank Selinbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excelsior_Hotel_01, General Manager at Wyndham Berlin Excelsior, responded to this reviewResponded 3 September 2017

Dear guest Selinbs, Thank you for your constructive and honest comment on your stay. I can understand your displeasure very well under these circumstances and be assured that we are trying to push the renovation as fast as possible. Thank you for your reference, because this is the only way to improve us. We hope you visit us again to convince you of our product and service. Sincerely yours, Andrea Sudfeld

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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