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Reviews (2,386)
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All reviewszoo stationzoologischer gartenzoological gardenssmoking roomnice baru bahn and s bahnexcellent locationdouble bedinternet connectionchristmas marketper daymini barfew minutes walktegel airportbreakfast was excellentpublic transportcity break
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Reviewed 25 August 2017 via mobile

Room was normal, but aircondision doesnt workr well. Air or the room was very "wet" all my staying (4 nigths). Room cleaning was made only 2 times at my staying. Breakfast was ok, but nothing special. Service was ok and good logation.

Stayed: August 2017, travelled on business
Thank Tee J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excelsior_Hotel_01, General Manager at Wyndham Berlin Excelsior, responded to this reviewResponded 26 August 2017

Dear guest Tee J, many thanks for your rating. Information of our guests is extremely important in order to improve our service steadily. We are sorry that you were not 100% satisfied with us, we will work on it. Please visit us again. Yours, Andrea Sudfeld

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Reviewed 18 August 2017

Nice hotel, room was nice and calm, like the bathtub. It needs an update though as it does not meet thesedays standards. Service upon checkin was not welcoming and checkout was quite messy, as I needed to do the payment with someone else. Also this guy did his job but he was not guest friendly.

  • Stayed: August 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank juuld851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excelsior_Hotel_01, General Manager at Wyndham Berlin Excelsior, responded to this reviewResponded 21 August 2017

Dear Guest juuld851, Thank you for your review and the review.
The information of our guests is extremely important in order to constantly improve our service, especially if you have not experienced the assistance of our TEAMS. We once again pointed out and trained our employees. We hope you visit us again to get a different impression and convince us of our actual service. Kind Regards your Excelsior TEAM

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Reviewed 17 August 2017

  • Stayed: August 2017, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Excelsior_Hotel_01, General Manager at Wyndham Berlin Excelsior, responded to this reviewResponded 22 August 2017

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Reviewed 17 August 2017

This hotel offers a great location - near to the Zoo, friendly staff, clean and elegant rooms!
You can find a lot of sops nearby and if you wish to go around the city, you can take a bus near the hotel!
I might say that is a very simple and cozy hotel where I felt very good! If I would ever go back to Berlin, I would for sure take into account Wyndham Berlin Excelsior!

  • Stayed: March 2017, travelled as a couple
    • Location
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2  Thank Alexandra I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excelsior_Hotel_01, General Manager at Wyndham Berlin Excelsior, responded to this reviewResponded 22 August 2017

Dear guest alexandrada2017, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of a 10 points. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again . Thanks and best regards your Andrea Sudfeld

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Reviewed 16 August 2017

  • Stayed: August 2017, travelled as a couple
    • Value
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Review collected in partnership with Wyndham Hotel and Resorts
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Excelsior_Hotel_01, General Manager at Wyndham Berlin Excelsior, responded to this reviewResponded 23 August 2017

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