Decent hotel. Very near to u and s Bahn stations. Walking distance to key tourist sites.. Overall a good place but I gotta to admit it's rather dated... Will need some renovation soon. But honestly a no frill hotel and for this price... It's value for moneyMore
Mercure
Booking.com
Taking safety measures
Booking.comTaking safety measures
Had a lovely time in this hotel stayed for 4 nights and it was very reasonable priced.
Great location for tourists as you can walk to many of the attractions that are in Berlin City.
Also in walking distance to loads of restaurants if you don't always want to eat and drink in the hotel.
Hotel was very clean and had very good Covid procedures in place.
Would definitely recommend this hotel to any tourist that wants to stay in Berlin.
Dear guest,
We are very pleased about your review. Thank you very much!
Of course we would be pleased as well to welcome you again in our hotel.
Sincerely,
Maritim proArte Hotel Berlin
Management
Went for 5 day city break with a friend and when tested to fly home we both tested positive for Covid! It was a green country and we were both fully vaccinated.The hotels reaction was shocking towards us and they deactivated our room key so if we were stupid enough to leave the room we could not enter again. They also repeatedly put a table across our door, fire hazard even though we asked them to remove it! We had to ask for clean towels, bedding, toilet paper. These should have been provided without asking as we were still paying guests! Unbelievably we were also charged €3 for room service deliveries even though we were in isolation and couldn’t leave for 14 days! We ordered Chinese one night for dinner and Philip on reception told us we weren’t the only paying guests in the hotel and took 35 minutes to bring our cold food to our room. We were never offered water or even asked if we were ok the duration of our stay even though we were both ill in the beginning. We had to open windows as it was so warm but in doing so we suffered multiple mosquito bites every night! We asked for a fan or mosquito repellent and refused both, they couldn’t provide either! We are actually traumatised at the way we were treated. We were treated appallingly whilst both reception and cleaning staff wore no masks. Hang your heads in shame. That aside the hotel is beautiful and in a fantastic location… just a shame about the service!
Dear guest,
we feel deeply sorry for your impression of being imprisoned for your time of quarantine since not all your comments meet the reality.
But nevertheless we wish you all the best.
With kind regards
Maritim proArte Hotel Berlin
Management
I have stayed there with a friend of mine in our five day trip to Berlin! A nice hotel near to center of the city. Well equipped! And everyone was very kind
We got some suggestions from the guys in the reception and I would say that they we completely right about!
The hotel is located only 10 minutes walking from the main square of the city! We enjoyed walking very much!
Dear guest,
We are very happy about your review at trip advisor as well as for pointing out our advantages.
Thank you very much!
Therefore we would be pleased as well to welcome you again in our hotel.
Sincerely,
Maritim proArte Hotel Berlin
Management
When arriving in the middle in the night we were told by the night manager that they had just made an internal memo that day to refuse guest with no negative coronatest result even though the rules in Berlin, Germany at the time was that visitors needed to get tested 10 days after arrival (and we just got tested at Hauptbahnhoff). Upon asking to see that memo they refused giving us no proof so we could make a formal complaint. Also nothing is shown on the website or anything and thus not only did we loose all of our money but we were also stranded in the middle of the night.
This hotel needs to be boycotted!
Dear guest,
First of all we thank you very much for your feedback at trip advisor. Unfortunately we had to take note that your stay at our hotel did not meet your expectations at all because you were not able to check in. We are deeply sorry about this and we will figure out what went wrong.
With kind regards
Maritim proArte Hotel Berlin
Management
I've been there in September 2020. Room was not very clean, hairs on bed and toilet (I'm bold). Bed sheets discovered dirty. The swimming pool is ridiculously small, the water stream in the corner of the pool didn't work and the water laminar massage at the opposite corner didn't work also. And I have been asked to pay 133,40 instead of the 113,40 (all included on booking.com), no answer from the hotel until now.
Dear guest,
Thank you for your review at trip advisor.
We are deeply sorry that your hotel room was not cleaned properly and the pool amenities did not work as well.
Please be sure that is not a Maritim standard and we will figure out what went wrong immediately.
Nevertheless thank you very much for telling us.
We hope you give us another chance to prove our high standard and qualities.
Sincerely,
Maritim proArte Hotel Berlin
Management
