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402
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84
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All reviews brandenburg gate unter den linden great location museum island within walking distance beautiful hotel an upgrade breakfast buffet junior suite lobby sauna germany cafes
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Reviewed 27 August 2021

We stayed for 3 nights and had a wonderful time. We partook in the buffet breakfast,where gloves were provided for each visit and masks were required except while sitting and eating! We had drinks each night at the hotel bar with outdoor seating. JC our waiter was great. He spoke perfect English to the point we thought he was American. He was friendly, knowledgeable and a great overall waiter. We'd go back to hotel again because of him! Great location near to Unter Den Linden and several U-Bahn and Strassenbahn stops. There are a number of walk able restaurants nearby also!

Room tip: All the rooms are good ones!
Date of stay: August 2021
    • Value
    • Sleep Quality
    • Service
1  Thank fheagle
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Andrea Weiner, Geschäftsführer at The Westin Grand, Berlin, responded to this reviewResponded 4 October 2021

Dear fheagle, On behalf of the entire hotel team, we want to thank you for sharing with us your most memorable experiences during your recent stay at The Westin Grand, Berlin.
It is always encouraging to hear positive feedback, particularly when it comes from our guests ! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Westin Grand, Berlin and we hope you choose to create more memories here whenever your travels bring you back to our town. The Westin Grand Berlin Team, Andrea W.

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Reviewed 8 August 2021 via mobile

Beautiful hotel, friendly service, perfect location. Would recommend it to anyone coming to Berlin the first time. didn't have time to try out the wellness or fitness offers. Will certainly do next time around.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank 906AndresC
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Andrea Weiner, Geschäftsführer at The Westin Grand, Berlin, responded to this reviewResponded 4 October 2021

Dear 906AndresC, even after a while we won’t miss to say Thank you for your stay and for your great evaluation. We are glad that you enjoyed your stay with us and we would be pleased to be your first choice again, whenever your travel bring you back to Berlin. The Westin Grand Berlin-Team, Andrea W.

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Reviewed 7 August 2021

The hotel is nice. The location is great. The staff is friendly. Rooms are pretty small. The conditioner in my room didn’t cool the air well. The hotel staff made an attempt to fix it but it was unsuccessful and they’ve transferred me to another room where the conditioner worked great. I’d stay here again.

Date of stay: July 2021
Trip type: Travelled solo
1  Thank LenskaZ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Andrea Weiner, Geschäftsführer at The Westin Grand, Berlin, responded to this reviewResponded 4 October 2021

Dear LenskaZ, Even after a while we won’t miss to say Thank you for your stay and for your great evaluation. We are glad that you enjoyed your stay with us and we hope we will be your first choice again, whenever your travel bring you back to Berlin. The Westin Grand Berlin-Team, Andrea W.

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Reviewed 16 November 2020

Secured 3 rooms in 2019 way before Covid struck as non refundable and paid over £1300.00 p front at time of booking. Covid then struck and although we fully intended to still visit, UK was in major lockdown during period we intended to stay. BA cancelled our flights and NCP cancelled our car park stay, with full refunds being given with no questions. With no way of physically getting out of country, let alone to Berlin this hotel have refused point blank to give refund, reason being 'we are still open'. Really, ... are we supposed to sprout a pair of wings to get there ..... what ever happened to good customer service? Despite emails and phone calls they refused to budge or see reason. Eventually booking.com have given us a full refund EVEN THOUGH THEY ARE OUT OF POCKET AS THIS HOTEL IS REFUSING TO REEMBURSE THEM. Putting this out to various forums as customers need to be aware other companies and hotels have all given refunds during these unprecedented times apart from this one. Don't give them your hard earned cash, give it to a more deserving hotel.

Room tip: Never hot chance to find out, and do not now want to
Date of stay: November 2020
    • Value
    • Service
3  Thank Michele T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Andrea Weiner, Geschäftsführer at The Westin Grand, Berlin, responded to this reviewResponded 22 December 2020

Dear Guest, Even after a while, we would like to thank you for your review. The current situation is bitter for all of us. Organizer, Exhibitor, Visitor, Hotels and many other suppliers have to grapple with the unfortunate situation. Although we can certainly understand your position on one side, we are following the contracted terms and conditions on the other side. We would be more than pleased if in the next year the nightmare will be over and you will be able to start this great journey. Of course for the future we have to and will adjust our terms and condition. We are looking forward to your visit. The Westin Berlin-Team, Andrea W.

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Reviewed 8 October 2020

Matt Damon and the Jason Bourne team had a great idea coming here. What a beautiful place in one of the best Berlin's neighbourhood. Everything is nice: service, room, breakfast and even the bar is nice. Very good place in the Germain capital.
Don't forget to cross the tremendous stair, the transformation into an international criminal is dizzying.

Date of stay: March 2020
    • Location
    • Sleep Quality
    • Service
4  Thank gautzeer
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Andrea Weiner, Geschäftsführer at The Westin Grand, Berlin, responded to this reviewResponded 22 December 2020

Dear gautzeer, Even after a while we won’t miss to say Thank you for your stay and for your great evaluation. Indeed, the Westin Grand is often used as film hot spot, for instance for German productioons. We are glad that you enjoyed your stay with us and we hope we will be your first choice again, whenever your travel bring you back to Berlin. The Westin Grand Berlin-Team, Andrea W.

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