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Reviewed 5 December 2021 via mobile

We have been to Berlin many times and Adlon was on bucket list. Location, design, room standard (suite), front desk top notch. Turn down service didn’t happen once (despite reminder), host and service in bar sloppy (only lobby bar open which is mainly for walk ins and drafty, total disappointment), pool and spa is tiny and quite a joke for such a place. Legendary breakfast buffet was less legendary than in past but still very good and would go again.
Net, just ok experience for 1k/n but next 5 * in Berlin will not be Adlon again.

Date of stay: December 2021
1  Thank Norm268
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cornelia Zschunke, Inhaber at Hotel Adlon Kempinski Berlin, responded to this reviewResponded 6 December 2021

Dear Norm268,

thank you very much for taking the time to review your recent stay.

We highly appreciate our guests' feedback as it provides us with an opportunity to continue to improve ourselves every day. Please be sure that we will discuss your comments with the respective department heads to improve our services.

It would be our pleasure to welcome you again back soon here in Berlin.

With kind regards

Michael Sorgenfrey
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2021

Absolutely wonderful hotel. The rooms, breakfast, spa facilities, lobby bar are all immaculate, classy and luxurious. The Christmas trees and decorations are beautiful. Every single member of staff we encountered during our stay was amazing, helpful and efficient. The location is superb for exploring Berlin. We felt pampered and enjoyed our stay so much we have just booked another stay in 2022!

Date of stay: November 2021
    • Rooms
    • Cleanliness
    • Service
Thank Colleen C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cornelia Zschunke, Inhaber at Hotel Adlon Kempinski Berlin, responded to this reviewResponded 2 December 2021

Dear Colleen,

thank you very much for reviewing your recent stay.

We are happy to read that you enjoyed your stay here at Hotel Adlon Kempinski and already booked a stay in 2022.

Bye for now.

With best wishes

Michael Sorgenfrey
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2021 via mobile

Fantastic in every single possible way
Location, rooms everything is there all little things are catered for
Best breakfast plus vegan menu on request
Great pool and spa
Staff are the best by far
Not too expensive v experience.
Safe and interesting historical location

Date of stay: November 2021
Trip type: Travelled as a couple
Thank 110grahams
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cornelia Zschunke, Inhaber at Hotel Adlon Kempinski Berlin, responded to this reviewResponded 1 December 2021

Dear guest 110grahams,

thank you so much for sharing your laudatory feedback, which I will share with the entire team.

We are more than happy to read that you enjoyed your stay and are very much looking forward to your next visit here at Hotel Adlon Kempinski.

With kind regards

Michael Sorgenfrey
Managing Director

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Reviewed 30 November 2021

My grandson and I loved staying at this fabulous hotel, with its storied past, the amazing location near the Brandenburg Gate, its wonderful welcoming and polite staff, delicious food, loved the decor and the fabulous breakfast. It is a real treat to stay there.

Date of stay: November 2021
    • Value
    • Cleanliness
    • Service
Thank S9469JLheidis
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cornelia Zschunke, Inhaber at Hotel Adlon Kempinski Berlin, responded to this reviewResponded 30 November 2021

Dear S9469JLheidis,

Thank you so much for sharing your feedback.

We are very happy to read that you enjoyed your stay here at Hotel Adlon Kempinski and it would be our pleasure to welcome you again back soon.

With kind regards

Michael Sorgenfrey
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2021

Superbly located a few metres off the Brandenburg Gate, this large and iconic hotel is just wonderful. It features a lovely and grand hallway / reception area with a central area serving tea / coffee in style. Our room was fairly large and well equipped, with a super cozy and comfortable bed and a well stocked minibar. Toiletries could be slightly better quality and had some connectivity issues with reception; this aside, our stay was faultless. Last but not least the breakfast rooms - lovely and with a great variety of food to choose from (loved the three types of caviar!). Clearly an excellent choice when in Berlin!

Date of stay: November 2021
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
2  Thank SALOSAN
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cornelia Zschunke, Inhaber at Hotel Adlon Kempinski Berlin, responded to this reviewResponded 22 November 2021

Dear SALOSAN,

thank you so much for sharing your thoughts.

We highly appreciate your positive feedback and are glad to read that you enjoyed your stay with us.

It would be our pleasure to welcome you again back soon here at Hotel Adlon Kempinski.

With kind regards from Berlin

Michael Sorgenfrey
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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