We've been coming to the Regent Berlin intermittently for a long time. This was our first visit "after" the pandemic and IHG's takeover of the Regent group and we are said to say that the hotel was not up to its usual excellent standard. It is still a very good, clean, safe, and superbly located hotel in Berlin with a great breakfast offering that we can recommend without hesitation, but there are a few issues with the service and room maintenance that we believe should be addressed to elevate the Regent back to its former self.

- Staff friendliness and competence varies across the personnel employed. Housekeeping did a fine job, yet forgot to refill cream each day without fault. Breakfast staff forgot to ask for coffee, did not present options for hot meals, and reacted in a rather unfriendly way when we had a miscommunication. Lobby staff commenting on guest's conversations was also surprising to witness. Portiers and Bellmen were friendly, and helpful.

- No more complementary newspapers delivered to the room, and no more newspapers available in the hotel at all (Maybe due to Covid). Also, the complementary overnight shoe shine service was not on offer anymore, only during the day upon appointment.

- Single ply, rather rough toilet paper is simply unbecoming for a hotel of this status.

- Turndown service at around 5:30 each evening was too early as they always encountered us getting ready for dinner.

- Rooms are dated (in terms of furniture upkeep, not in style). Scratch marks on furniture, and couches could do with a bit of upholstery.

- Mask wearing of guests not enforced by staff.

- No recognition of IHG status by staff.

All in all a very good hotel that should invest a bit in training its staff and service to reclaim its place as one of Berlin's finest hotels. We will be back and hope that RB will be able to adress these issues.

The Regent Berlin is located walking distance from many of Berlin's must-see attractions--B-burg Gate, Museum Island, Memorial to Murdered Jews of Europe, etc. More importantly, it is first class all the way...the staff could not do enough to make our stay comfortable. We were with a small group of California travelers on a university alumni trip, yet we were treated individually with great (and friendly) attention. We had opted for the breakfast option, which is probably worth the $$ (you can eat enough to be able to bypass lunch). Rooms were spacious, comfortable, and well-appointed. Covid safety measures firmly in place; we felt safer in this hotel than our local Lucky Market. Also a special shout-out to the bar/lounge, which has a surprisingly diverse menu for late night or early evening food. Highly recommend this excellent and well appointed Berlin hotel.

It was fairly quiet despite the Berlin Marathon but nevertheless the hotel was excellent. Our room spacious and comfortable. Breakfast fresh and good service. Reception and concierge all very helpful (and especially when we left something behind after check out!).
Great location, 10-15 min walk from Branderburg Gate, easy access via UBahn or bikes which you can hire from hotel (E25/day) or locally (cheaper) or use Lime bikes which we did too.